LOH Volunteer Patrons & Performers Policy

Aug 26, 2026

LOH outlines required conduct for volunteers when interacting with patrons and performers to ensure a welcoming experience while maintaining safety. Volunteers must treat everyone fairly and kindly, avoid verbal or physical aggression, and never approach others in a sexual manner; inappropriate behavior should be reported through the LOH volunteer chain of command. Guidance covers patron questions, handling difficult or harassing situations, and post-show responsibilities with performers. A separate youth policy defines rules for interactions with individuals under 18 to prevent misconduct and protect youth privacy.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages2

Reading Time5 min

AccessFree to download

Interactions With Patrons & Performers

Patrons

Performers

Youth

LOH Youth Volunteer Interaction Policy

INTERACTIONS WITH PATRONS & PERFORMERS At LOH, we want everyone to have the best experience while remaining safe. When interacting with anyone at LOH, volunteers should adhere to the volunteer pillars by treating everyone fairly and kindly. A volunteer should never be verbally or physically aggressive with patrons, performers, other volunteers, or LOH staff. Volunteers should never approach any patrons, performers, other volunteers, or LOH staff members in a sexual manner. If you have ﬁrsthand experience or have witnessed someone acting inappropriately, please use the LOH Volunteer chain of command to report such instances. PATRONS A patron is a customer or person attending an event. Volunteers are among the ﬁrst people that patrons encounter when coming to LOH. Smiling and helping answer questions while efﬁciently executing your assigned tasks will help give all patrons a wonderful experience. Patron Situations On occasion, patrons may ask questions to which you do not know the answer. Please refer to your house manager who will be able to assist. If you ﬁnd yourself in a difﬁcult situation with a patron, please ﬁnd your house manager immediately and let them handle the situation. If a patron is harassing you, please ﬁnd a safe location. You can enter the LOH box ofﬁce, for example. Your safety is our top priority. PERFORMERS Occasionally, performers will join patrons in the LOH lobby following their performance. In these instances, please remember that you are still responsible for being available to patrons and completing post-show tasks. When appropriate, you are free to get a photo or purchase some merchandise from the artist but please check with your house manager ﬁrst. YOUTH Youth, as deﬁned within the state of NH, is anyone under the age of 18. When in doubt, avoid any questionable situations; children can mistake well-meaning attention as sexual misconduct. LOH Youth Volunteer Interaction Policy When interacting with someone whom you know or believe to be under the age of 18, any volunteer who is an adult (a person aged 18 or older) should: ● Always be accompanied by at least one other adult ● Never initiate physical contact. ○ This can include: high-ﬁves, hugs, handshakes, pats on the back,ﬁst-bumps, or touching of any kind. ● Never share opinions or comment on any youth’s appearance. ○ This can include: clothing, body shape/size, and other physical attributes. ○ This includes comments that are both positive and negative. ○ No volunteers should share an opinion or comment about any youth to another volunteer, performer, patron, or staff member. ● Never stare or leer at any youth. ● Never share or provide alcohol, drugs, or tobacco products with any youth. ● Never take photos or video of any youth unless granted explicit consent by said youth. If you have any questions about the LOH Youth Volunteer Interaction Policy please contact the Volunteer Coordinator [at](at volunteer@lebanonoperahouse.org)[ ](at volunteer@lebanonoperahouse.org)[volunteer@lebanonoperahouse.org](at volunteer@lebanonoperahouse.org)

FAQs

What behavior is prohibited when volunteers interact with patrons or performers?

Volunteers must not be verbally or physically aggressive, and must not approach anyone in a sexual manner. Volunteers should also avoid unsafe or inappropriate interactions.

What should a volunteer do if they face a difficult or harassing situation with a patron?

The volunteer should find a house manager immediately and let them handle the situation. If the patron is harassing the volunteer, they should move to a safe location, such as the LOH box office.

What are the core requirements for adult volunteers interacting with youth under 18?

Adult volunteers must be accompanied by at least one other adult, never initiate physical contact, never comment on a youth’s appearance, never stare or leer, never share alcohol/drugs/tobacco, and never take photos or video without explicit consent.

Aug 26, 2026

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