KUBOTA DEALER MANUAL - KUB1013 2 - WELCOME TO KUBOTA ENGINE AMERICA

Nov 4, 2026

Uploaded by asda1da

Kubota Dealer Manual for the 2020 Kubota Dealer Program welcomes new Kubota Engine America dealers and explains the expectations for participating as an engine or generator dealer. It covers dealer standards for general sales, customer service, engine and parts sales requirements, emergency orders, returns via RMA, and technical obligations such as maintaining a service shop and diagnostic tools. It also outlines training timelines and warranty claim submission rules within 20 days of repair.

LanguageEnglish

CategoryTechnology

FormatPDF

Pages19

Reading Time48 min

AccessFree to download

TABLE OF CONTENTS

WELCOME LETTER

DEALER PROGRAM

KUBOTA DEALER STANDARDS

GENERAL SALES & CUSTOMER SERVICE REQUIREMENTS

ENGINE SALE REQUIREMENTS

PARTS SALE REQUIREMENTS

GENERATOR SALE REQUIREMENTS

TECHNICAL REQUIREMENTS

TRAINING REQUIREMENTS

[w w w . a i - e n g i n e s . c o m](w w w . a i - e n g i n e s . c o m) KUBOTA DEALER MANUAL Welcome to the 2020 Kubota Dealer Program offered by Anderson Industrial Engines Co., Inc. [www.ai-engines.com](www.ai-engines.com) KUB1013 2.2 WELCOME TO KUBOTA ENGINE AMERICA Today, Kubota is one of the leaders in the world of diesel and spark ignited engines for the Industrial sector, ranking among the very best manufacturers worldwide in the 6 to 116HP engine segment. AIE is proud to welcome you to the Kubota family. TABLE OF CONTENTS | BRAND INTRODUCTION | | | --- | --- | | TABLE OF CONTENTS | | | WELCOME LETTER | | | DEALER PROGRAM | | | AIE KEY CONTACTS | | | ADVERTISING AND CO-OP | | | CORE RETURN | | | DIAGNOSTIC TOOLS | | | K-iSS | | | DEALER SIGNS AND DISPLAYS | | | KITS | | | SPARK | | | | | QUICK LINKS SPARK AN AIE ONLINE ORDERING SERVICE Click here to start ordering! (URL: [https://spark.ai-engines.com/](https://spark.ai-engines.com/)) Request Spark Access (URL: [https://ai-engines.com/parts/](https://ai-engines.com/parts/)) WARRANTY SUBMIT A CLAIM Click here to start a warranty submission! (URL: [https://tinyurl.com/yhaqnqw7](https://tinyurl.com/yhaqnqw7)) K-iSS INTRO VIDEOS KUBOTA DOCUMENTS AND PARTS LOOKUP Click here to view the videos (URL: [https://tinyurl.com/y3jfjqfx](https://tinyurl.com/y3jfjqfx)) REMANUFACTURED PARTS CORE RETURN KEA Core Return Form from Kubota’s website (URL: [https://tinyurl.com/y2gktbg3](https://tinyurl.com/y2gktbg3)) DIESEL PARTICULATE FILTER CLEANING Shipping Label for DPF Exchange Create Shipping Label (URL:[https://tinyurl.com/y2j5emkf](https://tinyurl.com/y2j5emkf)) WELCOME LETTER Dear Kubota Dealer, It is our pleasure to welcome you as a new dealer for Kubota Engine America. We are happy to align ourselves with you and your company. AIE believes that Kubota is a pinnacle leader of the engine industry – a brand capable of innovative design and revolutionary manufacturing. We consider ourselves fortunate to be able to join forces with you as our dealer. We look forward to a mutually productive partnership with you long into the future. If you have any other questions or comments, please don’t hesitate to contact us. Again, we welcome you to the Kubota family as one of our esteemed dealers. Respectfully yours, Anderson Industrial Engines Co., Inc. DEALER PROGRAM Kubota engines enjoy an excellent brand image which was established by providing high quality reliable products for heavy duty industrial applications. To promote and maintain the Kubota brand it is important that each Kubota Dealer provide quality sales, parts, service and warranty support for the end customer. The program below outlines the requirements in order to participate as a Kubota Engine or Generator dealer. KUBOTA DEALER STANDARDS GENERAL SALES & CUSTOMER SERVICE REQUIREMENTS: Full Service Dealers Maintain a store front and display, in a prominent manner, approved Kubota Engine signage. Full Service dealers must have 2 marketing displays Use maximum professional efforts to promote and sell Kubota engines and Kubota parts. Maintain adequate stock of Kubota parts to service your marketing area. Full Service dealers must provide complete service and warranty repair for all Kubota Engines without regard to the make or origin of the equipment, as they will be listed on the Kubota World Wide Service website as well as AIE’s Dealer Locator. Specialized dealers are only required to provide service and warranty support for the specific equipment or engine models offered through their dealership. ENGINE SALE REQUIREMENTS Orders must be placed by using Kubota engine model numbers. Previous-tier replacement engines are able to be stocked at dealer locations. It is the responsibility of the dealer to submit documentation of the disposition of the original engine in the event that a replacement engine is sold. PART

FAQs

Who is the dealer manual intended for and what does it introduce?

It welcomes new dealers to the 2020 Kubota Dealer Program offered by Anderson Industrial Engines Co., Inc., and explains how dealers can participate as Kubota Engine or Generator dealers.

What are the key general sales and customer service requirements for full service dealers?

Full service dealers must maintain an approved Kubota signage presence, provide marketing displays, promote Kubota engines and parts with professional efforts, keep adequate parts stock, and provide complete service and warranty support for all Kubota engines.

How are warranty repairs, claims, and technician training handled?

Warranty repairs and claims must follow the Kubota Engine America Limited Warranty Statement and Kubota Warranty Guidelines and be submitted within 20 days of the repair. Full service dealers must have at least one technician complete all level 100 online courses within the first 90 days, and at least one technician within the first year.

Nov 4, 2026

Uploaded by asda1da