IFC/MIGA 独立问责机制（CAO）政策

Jul 19, 2026

Upload by Aurelia

IFC/MIGA Independent Accountability Mechanism (CAO) Policy defines the mandate, core principles, governance structure, and processes for independent review of complaints related to projects financed or supported by IFC and MIGA. It sets rules for access to information and disclosure, explains eligibility screening for complaints, and details assessment and dispute resolution steps. The policy also addresses compliance, advisory functions, outreach and communication, cooperation with other IAMs, policy review, and provisions covering threats and reprisals.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages36

Reading Time1 h 31 min

Contents

Glossary

Section I - Background

Section II - Purpose

Section III - Mandate and Functions

Section IV - Core Principles

Section V - Governance

Section VI - Access to Information and Disclosure

Section VII - Lodging a Complaint and Screening for Eligibility

Section VIII - Assessment

Section IX - Dispute Resolution

Section X - Compliance

Section XI - Advisory

Section XII - Threats and Reprisals

Section XIII - Outreach and Communication

Section XIV - Cooperation with Other Independent Accountability Mechanisms (IAMs)

Section XV - Review of Policy

Section XVI - Miscellaneous

Public Disc losure Authorized IFC/MIGA Independent Accountability Mechanism (CAO) Policy CONTENTS GLOSSARY ………………………………………………………………………………………………………………………………………iii SECTION I - BACKGROUND ..................................................................................................................... 1 SECTION II- PURPOSE ............................................................................................................................. 1 SECTION III- MANDATE AND FUNCTIONS ............................................................................................... 1 SECTION IV- CORE PRINCIPLES ................................................................................................................ 2 SECTION V- GOVERNANCE ..................................................................................................................... 3 SECTION VI- ACCESS TO INFORMATION AND DISCLOSURE .................................................................... 6 SECTION VII- LODGING A COMPLAINT AND SCREENING FOR ELIGIBILITY ............................................... 7 SECTION VIII - ASSESSMENT ..................................................................................................................... 12 SECTION IX- DISPUTE RESOLUTION....................................................................................................... 14 SECTION X- COMPLIANCE .................................................................................................................... 17 SECTION XI - ADVISORY.......................................................................................................................... 27 SECTION XII- THREATS AND REPRISALS.................................................................................................. 28 SECTION XIII - OUTREACH AND COMMUNICATION................................................................................. 29 SECTION XIV- COOPERATION WITH OTHER INDEPENDENT ACCOUNTABILITY MECHANISMS (IAMs) ...31 SECTION XV- REVIEW OF POLICY ............................................................................................................ 31 SECTION XVI- MISCELLANEOUS ............................................................................................................... 31 GLOSSARY Capitalized terms used in this Policy have the following meanings: Access to Information Policy or AIP(s): IFC’s or MIGA’s Access to Information Policy, or both, as applicable. Active Project: A Project approved by the Board for which the IFC/MIGA Exit has not yet occurred. Board(s): IFC or MIGA Board of Directors, as applicable (together, the Boards) . Business Days: Any day that is not a Saturday, Sunday, or other day on which the World Bank Group headquarters remain closed. CAO: The Office of the Compliance Advisor Ombudsman. CAO DG: The Director General of the CAO. Client (IFC): The legal entity to which IFC provides investment or advisory services. For IFC Projects in relation to which IFC has entered into Project agreements, the term Client refers to the legal entity that receives investment or advisory services from IFC under the Project agreements. For IFC Projects in relation to which IFC has not entered into Project agreements, the term Client refers to the legal entity that is engaged in active discussions with Management with respect to such investment or advisory services. Client (MIGA): The Project Enterprise, the Guarantee Holder, the borrower of any loan guaranteed by MIGA or any other entity responsible for the implementation of the Project (as such parties are set forth in MIGA’s contract of guarantee or ifMIGA has not yet entered into a contract of guarantee as approved by the MIGA Board or MIGA Management (under delegated authority)), as is appropriate in the context. MIGA has no contractual relationship with the Project Enterprise; thus MIGA seeks to enforce requirements, in

FAQs

What is the purpose of the IFC/MIGA Independent Accountability Mechanism (CAO) Policy?

It establishes how the CAO handles complaints and reviews concerns related to environmental and social impacts from IFC/MIGA projects, including eligibility, assessment, and resolution steps.

How does the policy address access to information and disclosure?

It defines the requirements and procedures for providing access to information and making disclosures, aligned with IFC’s and MIGA’s Access to Information Policy.

What processes occur after a complaint is lodged?

The policy requires screening for eligibility, followed by assessment and dispute resolution, and then appropriate compliance and advisory actions as applicable.

Jul 19, 2026

Upload by Aurelia