Identifying the drivers of overall rating of cancer care - Insights from the second wave of the Swiss Cancer Patient Experiences study

Sep 21, 2026

Uploaded by Quinn

Patient experience surveys capture multiple facets of cancer care, yet selecting the most influential items for quality improvement remains challenging. This study determined which care-experience items drive patients’ overall rating of cancer care using cross-sectional survey data from 2750 adult cancer patients across eight Swiss hospitals (Sep 2021–Feb 2022). Stepwise logistic regression linked overall rating to 29 patient-centered care items while adjusting for sociodemographic and health factors.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages13

Reading Time33 min

AccessFree to download

Abstract

Background

Methods

Results

Conclusions

Introduction

DOI: 10. 1002/cncr.35506 ORIGINAL ARTICLE Identifying the drivers of overall rating of cancer care: Insights from the second wave of the Swiss Cancer Patient Experiences study Vladimir Jolidon PhD1 | Manuela Eicher MScN, PhD2,3 | Isabelle Peytremann‐Bridevaux MD, MPH, DSc1 | Stefan Aebi MD4 | Sandro Anchisi MD5 | Adrienne Bettini MD6 | Yves Chalandon MD7 | Pierre‐Yves Dietrich MD7 | Michel A. Duchosal MD8 | Donat Dürr MD9 | Solange Peters MD, PhD3 | Roger von Moos MD10 | Andreas Wicki MD, PhD11 | Chantal Arditi PhD1 1Unisanté, Center for Primary Care and Public Health, Department of Epidemiology and Health Systems, University of Lausanne, Lausanne, Switzerland 2 Institute of Higher Education and Research in Healthcare, Faculty of Biology and Medicine, University of Lausanne, Lausanne, Switzerland 3Department of Oncology, Lausanne University Hospital, Lausanne, Switzerland 4Division of Medical Oncology, Cantonal Hospital, Lucerne and University of Bern, Switzerland 5Oncology Service, Hospital Center of Valais Romand, Hôpital du Valais, Sion, Switzerland 6Oncology Service, Fribourg Cantonal Hospital, Fribourg, Switzerland 7Department of Oncology, Geneva University Hospitals and Faculty of Medicine, University of Geneva, Geneva, Switzerland 8Service of Hematology, Department of Oncology, Lausanne University Hospital, Lausanne, Switzerland 9Department of Oncology, Zuger Kantonsspital, Baar, Switzerland 10Medical Oncology/Hematology, Cantonal Hospital Graubünden, Chur, Switzerland 11Department of Medical Oncology and Hematology, University Hospital Zurich and University of Zurich, Zurich, Switzerland Abstract Background: Patient experience surveys gather information on various aspects of care via numerous survey items. Identifying the most critical areas of patient experience to prioritize for quality care improvement can be challenging. The objective of this study was to determine which care experience items are the drivers influencing patients' overall rating of cancer care. Methods: Data from 2750 adult patients with cancer from the second wave of the Swiss Cancer Patient Experiences study were analyzed. This cross‐sectional survey was conducted in eight Swiss hospitals from September 2021 to February 2022. Stepwise logistic regression examined the relationship between overall care rating and 29 patient experience items covering different patient‐centered care dimensions while adjusting for sociodemographic and health variables. Results: Overall, patients rated their cancer care experience at 8.9 out of 10. Stepwise regression identified seven drivers contributing to overall care rating. The strongest drivers were “professionals worked well together”(odds ratio [OR], 4.81) and “tests were not repeated” (OR, 2.09) from the coordination and integration dimension,“offered support for symptoms during treatment”(OR, 2. 11) from the physical comfort dimension, followed by “hospital staff ensured available home support” (OR, 1. 99),“offered to see health professional for concerns”(OR, 1. 91),“treatment options were explained”(OR, 1. 75), and “involved in treatment decisions as desired”(OR, 1. 68). Conclusions: This study evaluated the care experiences of patients with cancer with a comprehensive tool that identified seven key factors independently associated This is an open access article under the terms of the Creative Commons Attribution‐NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes. © 2024 The Author(s). Cancer published by Wiley Periodicals LLC on behalf of American Cancer Society. Correspondence Chantal Arditi, University of Lausanne, 1015 Lausanne, Switzerland. Email: chantal.arditi@unisante.ch Funding information Fondation ISREC; Swiss Cancer Research Foundation, Grant/Award Number: HSR‐ 4946‐11‐2019 with overall care rating. By concentrating on these are

FAQs

What was the study’s objective regarding cancer care?

The study aimed to identify which care experience items act as drivers influencing patients’ overall rating of cancer care.

How was the data collected and analyzed?

Data from 2750 adult cancer patients in the second wave of the Swiss Cancer Patient Experiences study were analyzed using stepwise logistic regression, adjusting for sociodemographic and health variables.

Which factors were identified as strongest drivers of overall rating?

The strongest drivers were coordination and integration items: “professionals worked well together” and “tests were not repeated.”

What practical implication did the study draw from its findings?

By concentrating on the seven identified areas, hospitals can both improve patient care experience and allocate resources more efficiently to quality improvement initiatives.

Sep 21, 2026

Uploaded by Quinn