HP LaserJet Team Support Communication - LJ M1522 Scanner Error 5 and Error 8 - Service Advisory

Oct 12, 2026

HP LaserJet M1522 series service communication addresses elevated failure rates for units manufactured on or prior to December 31, 2009. On power-up, affected devices may show one or more scanner errors: Scanner Error 5 and Scanner Error 8. The serial number’s 5th digit indicates manufacturing year eligibility for coverage. HP extends the 1-year optical scanner and formatter warranty and instructs technicians to replace the Scanner Flatbed Assembly and Formatter with listed part numbers, after confirming symptoms and scope.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages9

Reading Time23 min

AccessFree to download

Products affected

Description

Affected manufacturing window

Scope

Resolution

Parts required

Service action

Revision history

HP LaserJet Team SUPPORT COMMUNICATION PRODUCTS AFFECTED | Product Number(s) Affected | Starting SN | Ending SN | | --- | --- | --- | | CC372ACB534A | | | DESCRIPTION LJ M1522 series: Products that were manufactured prior to January 1, 2010 there may be a higher than expected Scanner Flatbed Assembly and Formatter failure rate. This specific failure will exhibit one or more of the following symptoms: Upon power up, the LJ M1522 series device may exhibit one or more of the following symptoms: 1. Scanner error 5 2. Scanner error 8 SCOPE Products manufactured prior to January 1, 2010 that are affected by the failures listed above. The 5th digit in the serial number will reflect year of manufacturing. If the 5th digit in the serial number is a numeric character then the product was manufactured on or prior to December 31, 2009 and will be covered under this service advisory HP is extending the 1 year optical scanner and formatter warranty to provide adequate times for products that were manufactured on or prior to December 31, 2009 to be serviced under this service advisory. RESOLUTION Replace the Scanner Flatbed Assembly and Formatter using the part numbers listed in this advisory. PARTS REQUIRED List parts necessary to resolve the issue. | Replacement Part Number | Quantity | Description | | --- | --- | --- | | CC396-60001 | 1 | Formatter – LJ M1522n model | | CC368-60001 | 1 | Formatter – LJ M1522nf model | | CB534-67903 | 1 | SSA PKG FGI ASSY LJm1522 (scanner flatbed assembly) | DOWNLOADABLE SOLUTIONS List files to download, and the URL to access the files if a downloadable solution exists. | Product Number | Download File | Location | | --- | --- | --- | | NA | NA | NA | SERVICE ACTION A) Ensure the product fits within the warranty start date specified (Any device manufactured on nor prior to December 31, 2009) Check the serial number. If the 5th digit in the serial number is a numeric character then the device was manufactured on or prior to December 31, 2009 B) Ensure the product failure exhibits one or more of the symptoms mentioned above under the description section. C) If both A and B are within bounds, replace the Scanner Flatbed Assembly and Formatter as documented in the Service Manual and mark the CSO as a Service Advisory REVISION HISTORY Briefly describe revision changes made to the document. ©Copyright 2004 Hewlett-Packard Development Company, L. P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners. DOCUMENT PROPERTIES | Field Name | Value | Field Name | Value | | --- | --- | --- | --- | | Document ID | Auto-generated | Recomm Action | Fix on specific failure | | Version | 1.0 | Action Objective | Recommended modification | | Release Date | Auto-generated | Service Delivery | HP Site (standard warranty) | | Last Updated | Auto-generated | Order Type Code | 02G | | Start Date | 2007-11-16 | Parts Cost | Warranty | | Expiry Date | 2011-05-01 | Labor Cost | Warranty | | Issue Status | Open | Travel Cost | NA | | Product Division | IPG | Material Cost/Unit | Not Used | | Product Catagory | Hardware | Labor Rate/Hr | Not Used | | Originating Ent

FAQs

Which HP LaserJet M1522 products are affected by Scanner Error 5 and Error 8?

HP LaserJet M1522 series products manufactured on or prior to January 1, 2010 (i.e., on or prior to December 31, 2009) are in scope. The serial number’s 5th digit determines eligibility.

What symptoms indicate the issue on power-up?

Upon power up, the device may exhibit one or more symptoms: Scanner error 5 and Scanner error 8.

What is the recommended resolution when the failure is confirmed?

Replace the Scanner Flatbed Assembly and Formatter using the part numbers listed in the advisory, after verifying both warranty start-date eligibility and that the failure matches the described symptoms.

Oct 12, 2026

Upload by Alexandar