Guidance on Enquiries About Results and Appeals - Portfolio of Evidence Route

Oct 23, 2026

Uploaded by Miles

Guidance for Heads of Centre and exams officers on enquiries about results and appeals for candidates who achieved a grade through the Cambridge portfolio of evidence route. It supplements the Cambridge Handbook appeals regulations, and explains the usual enquiries about results services plus the specific portfolio service. Includes details for clerical re-check, review of marking, independent examiner review of selected evidence (Service 10), submission steps via Form 15, fees, deadlines, and how grade changes are handled.

LanguageEnglish

CategoryExam

FormatPDF

Pages3

Reading Time8 min

AccessFree to download

Enquiries about results services

Usual enquiries about results services

Additional portfolio-specific service: Service 10

Review of selection of evidence: Service 10

Purpose and process of the independent review

Outcomes and possible request for new evidence

Who can submit Service 10 requests

Submitting a Service 10 enquiry: Form 15 and email procedure

Submitting Service 10 alongside Service 2/2S

Important dates

Fees and grade changes

Guidance on enquiries about results and appeals Portfolio of evidence route This document is a guide for Heads of Centre and exams officers. It explains the enquiries about results and appeals that are available to candidates who have followed the portfolio of evidence route to a grade. It is a supplement to the ‘Appeals: Regulations and guidance’ section of the Cambridge Handbook. This guidance is for centres that have followed the portfolio of evidence route to a grade in Cambridge IGCSE™, Cambridge O Level, Cambridge International AS & A Level and Cambridge International Project Qualification (CIPQ) . Important information The guidance in our current Cambridge Handbook about our usual enquiries about results services and appeals applies to candidates who have followed the portfolio of evidence route to a grade. You should follow the guidance in our Handbook, alongside the additional guidance included in this supplement. Enquiries about results services The Cambridge Handbook (section 6.3) outlines our usual enquiries about results services. The following services, as described in the Handbook, are available for candidates who have followed the portfolio of evidence route to a grade: • Clerical re-check: Service 1 • Clerical re-check with copy of script: Service 1S • Review of marking: Service 2 • Review of marking with copy of script: Service 2S. In addition to these services, the following service is available for the portfolio of evidence route: | Service name | Detail of service | Availability of service | | --- | --- | --- | | Review of selection of | A review of the choice of the | Available for all portfolio of | | evidence: Service 10 | pieces of evidence included in the candidate’s portfolio to check that the pieces of evidence chosen meet the criteria for selection in our published portfolio of evidence guidance. | evidence components. | More information about Review of selection of evidence: Service 10 This service provides an independent review by a Cambridge examiner of the pieces of evidence in the candidate’s portfolio. The examiner makes a judgement about whether the pieces of evidence chosen by the centre for the candidate are in line with our guidance. The examiner will use the Rationale Document and the candidate’s pieces of evidence to check that the pieces of work give broad coverage of syllabus content and assessment objectives and will also review the Rationale Document to check that the centre has explained how they have made sure that the pieces of evidence are the candidate’s own, unaided work. The examiner will not review the marking of the pieces of evidence during this independent review of the choice of evidence. For a review of marking, Service 2 (or Service 2S) should be requested. If the examiner concludes that one or more of the pieces of evidence selected are not in line with our guidance, we will ask the centre to provide new pieces of evidence. We will mark this new evidence, and the candidate’s grade may change. Review of selection of evidence: Service 10 requests will only be accepted if they are submitted by a centre. We will not accept requests for Review of selection of evidence: Service 10 directly from candidates, parents, or legal guardians. However, a centre must be prepared to submit a request on behalf of a candidate, parent, or legal guardian even if the centre does not have concerns about the selection of evidence for the portfolio. The centre must also be prepared to submit new evidence if this is required. Submitting a Review of selection of evidence: Service 10 enquiry Review of selection of evidence: Service 10 is not available through Direct. To apply for this service, you should complete ‘Enquiry about Results Service 10: Results and Certificates – Form 15’. You should then email the form to us at [info@cambridgeinternational.org](info@cambridgeinternational.org) before the deadline, with the words ‘Enquiry about Results Service 10’

FAQs

Which enquiries about results services are available for candidates on the portfolio of evidence route?

The guide lists clerical re-check (Service 1), clerical re-check with a copy of script (Service 1S), review of marking (Service 2), and review of marking with a copy of script (Service 2S). It also adds a portfolio-specific service, Review of selection of evidence: Service 10.

What is Service 10 and what does the independent Cambridge examiner check?

Service 10 provides an independent review by a Cambridge examiner of the pieces of evidence selected for the candidate’s portfolio. The examiner checks whether the selected evidence aligns with guidance, including coverage of syllabus content and assessment objectives, and whether the centre explained how the evidence is the candidate’s own, unaided work.

How should centres submit a Service 10 enquiry and by when?

Service 10 is not available through Direct. Centres must complete “Enquiry about Results Service 10: Results and Certificates – Form 15,” email it to the Cambridge International address before the deadline, and include “Enquiry about Results Service 10” in the subject line. The guide states the submission deadline matches the deadline for all other enquiries about results services, and outcomes are normally provided within 30 days.

Oct 23, 2026

Uploaded by Miles