GovTech Maturity Index - The State of Public Sector Digital Transformation - Executive Summary

Jul 19, 2026

GovTech Maturity Index (GTMI) summarizes how digital transformation is progressing across the public sector in 198 economies, linking modernization outcomes to four GovTech focus areas. It supports government officials, World Bank teams, and practitioners by defining measurable indicators, assessing enabling environments, and addressing the challenge of turning digital promises into tangible results. The index correlates with relevant digital government and GovTech indexes and provides evidence-based guidance for designing and implementing GovTech solutions. The GTMI uses composite measurement from 48 indicators across core systems, service delivery, citizen engagement, and enablers.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages10

Reading Time25 min

Executive Summary

GovTech concept and objectives

Purpose and development of the GTMI

Methodology

Composite index structure and indicators

Pub lic Disclosure Authorized Pub lic Disclosure Authorized Pub lic Disclosure Authorized Pub lic Disclosure Authorized GovTech Maturity Index The State of Public Sector Digital Transformation Cem Dener, Hubert Nii-Aponsah, Love E. Ghunney, and Kimberly D. Johns This is a summary of the World Bank report,“GovTech Maturity Index: The State of Public Sector Digital Transformation”. A product of the Governance Global Practice, this report provides a snapshot of GovTech maturity in 198 economies, along with a diverse set of good practice examples to assists practitioners in the design of new digital transformation projects. This report was financed by the GovTech Global Partnership trust fund, supported by the governments of Austria, the Republic of Korea, and Switzerland. The full report is available for download at: [https://openknowledge.worldbank.org](https://openknowledge.worldbank.org)[ ](https://openknowledge.worldbank.org)[/bitstream/handle/10986/36233](/bitstream/handle/10986/36233)[ ](/bitstream/handle/10986/36233)[/9781464817656.pdf](/9781464817656.pdf) Executive Summary GovTech is a whole-of-government approach to public sector modernization that promotes simple, efficient, and transparent government, with citizens atthe center of reforms. GovTech has great potential to deliver on the promises ofthe digital age by improving core government systems and enhancing citizen-centric services and citizen engagement. However, turning the promises of digital solutions into tangible, measurable, and consistent outcomes remains challenging in most countries. Governments must ensure that the appropriate enabling environment exists to facilitate digital transformation, while also adapting to changing societal demands that stem from digital advancements and phenomena such as the coronavirus pandemic (COVID-19). Although existing digital government surveysand indexes are useful for monitoring progress in digital government initiatives and good practices in general, until now no single index had captured progress in all key GovTech areas based on a reliable global data set. The GovTech Maturity Index (GTMI) was developed to address this gap. The GTMI measures the key aspects offour GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists practitioners in the design of new digital transformation projects. The development of the GTMI was guided by the following key questions: • Which key indicators can be used to measure the important characteristics of the four GovTech focus areas? • Do reliable data exist for measuring specific aspects of the four GovTech focus areas? • How does the GTMI correlate with relevant digital government and GovTech indexes? • Do any good-practice examples demonstrate the maturity of GovTech focus areas? • How can the conclusions and recommendations based on the GTMI assist practitioners and policy makers involved in designing and implementing GovTech solutions? 4 | GOVTECH MATURITY INDEX The target audience of the GTMI report consists of government officials (policy makers and technical specialists), World Bank task teams, and other practitioners involved in the design and implementation of GovTech solutions. This study is informed by the following: • Several decades of experience in the development of digital government solutions globally • Availability of reliable global data sets (developed and expanded since 2014) to present the state of digital government in 198 economies • Growing demand from citizens for improved online service delivery, transparency, accountability, and participation • Widespread use of the internet and new or disruptive technologies for transforming the public sector. METHODOLOGY The GTMI is a composite index based on 48 key indicators defined to collect data from 198 economies in four categories: the Core Government Systems Index

FAQs

What is the GovTech Maturity Index (GTMI) intended to measure?

GTMI measures key aspects across four GovTech focus areas: core government systems, service delivery, citizen engagement, and GovTech enablers.

How is the GTMI methodology structured and calculated?

GTMI is a composite index built from 48 key indicators collected across 198 economies, aggregated into component indexes for each focus area and computed using expert-opinion weights.

Who is the target audience for the GTMI executive summary?

The executive summary targets government officials, World Bank task teams, and other practitioners involved in designing and implementing GovTech solutions.

Jul 19, 2026

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