Gold Seal exam support document - exam instructions and technical requirements

Sep 26, 2026

Uploaded by Dipper

Gold Seal exam support instructions guide candidates on preparing before the exam, validating their system via sample questions, and understanding exam availability timing. The document details technical requirements for browsers, devices, input methods, and calculator permission, plus the exam platform login process and navigation limitations. It explains question interaction rules, timer behavior, submission and lockout after answers, and what happens after completion. Troubleshooting steps cover loading errors, 503 errors, browser restarts, connectivity checks, and how to contact support by email with required information.

LanguageEnglish

CategoryExam

FormatPDF

Pages7

Reading Time18 min

AccessFree to download

Instructions

Before the exam

Exam day reminder

Technical requirements

Exam platform

Question types and interaction rules

Progress and completion

Troubleshooting

Processing errors and 503 issues

Browser restart and connectivity checks

Contact support

Gold Seal exam support document INSTRUCTIONS • Please review this document carefully a few days before your exam. • Ensure that you have all the outlined requirements. If your computer or browser requires an update, please update 1-2 days before your exam. • While you will not be able to log into the exam before the scheduled exam start time, you will be able to judge whether your system may have issues with the platform by doing the sample questions. The links to the sample questions are on the Gold Seal exam page. o Note that the sample questions feature functionality not available in the exam. You will not be able to navigate back and forward or see a review of your answers in the actual exam. • Reminder for the exam day: o Only log in 5 minutes ahead of the scheduled start time. o Cut and paste username and password, making sure there are no spaces included. o The exam will only be available 5-10 minutes before the scheduled exam time. Please wait foryour exam to appear. o Ifyou do not seeyour exam appear after 10 minutes of logging in, please go to the search bar and “delete/backspace”. o If your screen is frozen, close the browser and try another. Your progress will be saved. TECHNICAL REQUIREMENTS • Browser: Up-to-date version of Chrome, Internet Explorer, Firefox, Safari, or Edge. o Howto update my browser o Note: Safari is supposed to be supported but some October exam writers experienced some interruption issues. • Monitor: 11″ or larger laptop or tablet (phones not recommended) . • Physical keyboard (on-screen keyboards not recommended) . • Mouse, touchpad or trackball (touchscreen monitors not recommended) . • Use of a non-programmable calculator is permitted. EXAM PLATFORM • Exam platform URL: [https://construction.talentlms.com/](https://construction.talentlms.com/) • Login & password: Provided in the exam details email the week of the exam. You will be added to the exam only minutes before the exam. • Multiple choice questions have round radio buttons – you must select one answer. • “Select all that apply” questions have square buttons – you can select more than one answer. When you come to these questions “select all that apply” will be bolded. • You must select an answer before you can move onto the next question. You will not be able togo back to previously answered questions. • Review the screen shots below to give you a sense of what the platform looks like. 1. Login 2. Dashboard upon login view \#1 (exam assigned to you will appear here) Note: the search bar may populate auto-filled passwords which results in exam not appearing. Simply “backspace” or “delete” in search bar. Dashboard upon login view \#2 3. To begin an exam, hover over image and click “play” button 3. After clicking “play” button the introduction screen appears. \# 4. After clicking “Complete and continue”, the exam rules agreement appears. Read carefully, and click “Complete and continue”, to move onto the exam. 5. The next screen will appear “start test”. 6. How the questions will appear – multiple choice round radio buttons Note that there is a timer that tells you how many minutes you have left. EXAMPLE ONLY-The time allocated for your exam varies depending on the designation. Some exams have a different number of questions, therefore different durations. 7. All questions must be answered before moving onto the next one. If you do not answer a question and press submit, you will see “empty answer, please try again”. You will not be able togo back to previous questions. 8. How the questions will appear – “select all that apply”-type questions have square buttons 9. If you run out of time, you will see “time’s up”. The system will then close your exam and bring you back to the main page. 10. When you complete your exam, a confirmation statement will appear witha link to a feedback survey. You can then log out. TROUBLESHOOTING 1. If there is proces

FAQs

When should candidates log in for the Gold Seal exam, and how long will it be available?

Candidates should log in only 5 minutes ahead of the scheduled start time. The exam is available 5–10 minutes before the scheduled exam time, and they should wait for it to appear.

How do sample questions differ from the actual exam?

Sample questions are available to help candidates judge whether their system may have issues. The sample experience includes functionality not available in the actual exam—candidates cannot navigate back and forward or review answers during the real test.

What should candidates do if the exam page does not load or a 503 error occurs?

If processing errors persist, go back to the main page, or log out and log back in. For a 503 error, refresh the page; if it still fails, restart the browser and log back into the exam, then check internet connectivity and restart the computer/router if needed.

Sep 26, 2026

Uploaded by Dipper