GED Document Order Status Guide

Sep 14, 2026

This document provides a guide for tracking GED document orders and understanding the various order statuses. It outlines the steps to log in to an account and access the 'Order Status' section. The guide details the meaning of each status, including 'Available' for electronic documents, 'On hold' indicating a need for additional processing time (up to ten business days), and 'Delivered' for both electronic and paper documents. It also explains 'Canceled' orders and 'Error' statuses, advising users to refer to their email for further details. For orders placed on behalf of another individual, users are directed to the 'Track orders for third parties' help topic. If an order status requires further clarification or if there are issues with receiving email notifications, users are instructed to submit a ticket or refer to the specific help topics mentioned for 'On Hold' statuses.

LanguageEnglish

CategoryExam

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

GED Document Order Tracking

Understanding Order Statuses

Available (Electronic Documents)

On hold

Delivered (Electronic Documents)

Delivered (Paper Documents)

Canceled

Error

FAQs

How do I track my GED document order?

To track your GED document order, log in to your account on the GED website and click on 'Order Status'. A table will then display the status of your order.

What does an 'Available' order status mean for electronic documents?

If your order status is 'Available' for electronic documents, it means your order has been processed and the document is ready for download. You should have received an email with download instructions.

What should I do if my order is 'On hold'?

If your order status is 'On hold', it means additional time is needed to locate your records. You will be notified once there is an update, which may take up to ten business days. Refer to the 'On Hold' help topic for more information.

Sep 14, 2026

Uploaded by Evangeline