FACTORS AFFECTING TURNOVER INTENTION AMONG MALAYSIAN’S INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) EMPLOYEES

Sep 17, 2026

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The primary purpose of this study was to investigate the effect of personality traits, perceived organisational support, organisational justice, and organisational learning culture on turnover intention among Information and Communication Technology (ICT) employees in Malaysia. It also examined organisational citizenship behavior as a mediator, and job embeddedness as a moderator. Data were collected via questionnaires from 764 ICT employees, with 377 used in SEM-PLS analysis, revealing significant effects of personality traits and perceived support on organisational citizenship behavior and turnover intention.

LanguageEnglish

CategoryResearch & Report

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Pages306

Reading Time12 h 51 min

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The copyright © of this thesis belongs to its rightful author and/or other copyright owner. Copies can be accessed and downloaded for non-commercial or learningpurposes without any charge and permission. The thesis cannot be reproduced orquoted as a whole without the permission from its rightful owner. No alteration orchanges in format is allowed without permission from its rightful owner. FACTORS AFFECTING TURNOVER INTENTION AMONGMALAYSIAN’S INFORMATION AND COMMUNICATIONTECHNOLOGY (ICT) EMPLOYEES SAOULA OUSSAMA (95161) DOCTOR OF PHILOSOPHY UNIVERSITI UTARA MALAYSIA PERMISSION TO USE In presenting this thesis in fulfillment of the requirements for a Post Graduate degreefrom the Universiti Utara Malaysia (UUM), I agree that the Library of this universitymay make it freely available for inspection. I further agree that permission forcopying this thesis in any manner, in whole or in part, for scholarly purposes may begranted by my supervisor(s) or in their absence, by the Dean of School of BusinessManagement where I did my thesis. It is understood that any copying or publicationor use of this thesis or parts of it for financial gain shall not be allowed without mywritten permission. It is also understood that due recognition shall be given to meand to the UUM in any scholarly use which may be made of any material in mythesis. Request for permission to copy or to make other use of materials in this thesis inwhole or in part should be addressed to: Dean of School of Business ManagementUniversiti Utara Malaysia 06010 UUM SintokKedah Darul Aman # ABSTRACT The primary purpose of this study was to investigate the effect of personality traits,perceived organisational support, organisational justice, and organisational learningculture on turnover intention among Information and Communication Technology(ICT) employees in Malaysia. The study also examined the role of organisationalcitizenship behavior as a mediator on the relationship. The role of job embeddednessas a moderator on the effect of organisational citizenship behaviour on turnoverintention was also examined. This study integrated two theories, i.e. social exchangetheory and theory of planned behaviour to support the effects of the variables onsuccessful strategy implementation. Questionnaires were distributed to 764employees working in the ICT service sector in Malaysia. 421 questionnaires werereturned, but only 377 were used in the analysis using Structural Equation Modelling(SEM) - Partial Least (PLS) method. The results of the study revealed a significanteffect of personality traits and perceived organisational support on organisationalcitizenship behavior and turnover intention and a significant effect of organisational citizenship behavior on turnover intention. Organisational justice was found to havea significant positive effect on organisational citizenship behaviour but insignificanteffect on turnover intention. The results also revealed that organisational learningculture showed an insignificant effect on organisational citizenship behavior and turnover intention. The results also demonstrated the mediating role of organisationalcitizenship behavior in the link between personality traits, perceived organisationalsupport, organisational justice, and turnover intention. However, organisationalcitizenship behavior did not mediate the relationship between organisational learningculture and turnover intention. The study also revealed that the moderating role ofjob embeddedness was insignificant on the effect of organisational citizenshipbehavior on turnover intention. The present study also highlighted the implications ofthe research, future research recommendations as well as its limitations. Keywords: turnover intention, organisational citizenship behavior, personality traits,perceived organisational support, organisational justice # ABSTRAK Tujuan utama kajian ini adalah untuk meneliti kesan ciri personaliti, tanggapansokongan organisasi

FAQs

Which factors were examined as predictors of turnover intention among Malaysian ICT employees?

The study examined personality traits, perceived organisational support, organisational justice, and organisational learning culture as factors affecting turnover intention.

How does organisational citizenship behavior influence the relationship studied?

Organisational citizenship behavior was tested as a mediator between the focal variables (such as personality traits, perceived organisational support, and organisational justice) and turnover intention.

What was the role of job embeddedness in the model?

Job embeddedness was tested as a moderator, and its moderating effect on the relationship between organisational citizenship behavior and turnover intention was found to be insignificant.

Sep 17, 2026

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