Exploring the Fit Between the Outputs of Freely Available Medication Adherence Apps and Users' Needs - Mixed Methods Study

Q: What problem does the study address?

Medication nonadherence is identified as a significant barrier to therapy success, leading to poorer outcomes and higher health care costs.

Q: How was the app market evaluated in the study?

Freely available medication adherence apps were searched in major app repositories, screened by eligibility criteria, and tested for predefined desirable output features.

Q: What did users most want from medication adherence apps?

Users showed the strongest interest in tracking history and valued interpretation of their data with a health care professional, while rewards were among the least desired features.

Sep 28, 2026

Uploaded by eBook King

Medication nonadherence is a major barrier to therapy success, and smartphone apps are widely used to support adherence interventions. This mixed-methods study evaluates desirable features in freely available medication adherence apps and compares them with users’ needs. Researchers analyzed app outputs using predefined criteria, then conducted two focus groups and an online survey to assess desired functionalities. Results show partial alignment, with strong interest in interpreting data with a health care professional.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages11

Reading Time28 min

AccessFree to download

Abstract

Background

Objective

Methods

Results

Conclusions

Introduction

JMIR MHEALTH AND UHEALTH Messner et al Original Paper Exploring the Fit Between the Outputs of Freely Available Medication Adherence Apps and Users’ Needs: Mixed Methods Study | Kirstin Messner1, MSc; Vanessa Sutter 1,2, MSc; Samuel Allemann1, Prof Dr; Isabelle Arnet 1, PD Dr | | --- | | 1Department Pharmaceutical Sciences, University of Basel, Basel, Switzerland 2TopPharm Hirschen Apotheke Magden, Magden, Switzerland
Corresponding Author:
Kirstin Messner, MSc
Department Pharmaceutical Sciences University of Basel
Klingelbergstr. 50
Basel, 4056
Switzerland
Phone: 41 61 207 66 32
[Email:](Email: kirstin.messner@unibas.ch)[ ](Email: kirstin.messner@unibas.ch)[kirstin.messner@unibas.ch](Email: kirstin.messner@unibas.ch)
Abstract | | Background: Medication nonadherence is a significant barrier to therapy success. Smartphone apps represent reasonable tools for simple adherence-enhancing interventions. Many adherence apps are available in app stores with diverse content, quality, and outputs. We define “output of an adherence app” as the processing and visualization of data recorded by the user and related to adherence. In 2016, Santo et al defined 5 desirable features in the output of adherence apps: tracking history, charts, statistics, rewards, and an exportable file. With this, a reference point to evaluate outputs of adherence apps was delivered. Identifying and fulfilling users’needs are essential when developing an adherence app for patients’ self-management and professional adherence services, such as therapy support provided by health care professionals (HCPs) .
Objective: We aimed to investigate the smartphone app market regarding desirable features in the outputs, explore the users’needs, and evaluate the concordance.
Methods: We searched for smartphone adherence apps in the 2 largest commercial app repositories by using keywords. Search results were screened for eligibility by applying inclusion and exclusion criteria. Eligible, freely available apps were tested regarding desirable features in their output. We conducted 2 focus groups and a cross-sectional online survey to explore users’needs. Survey participants rated their desire for features on a 7-point Likert scale. Focus groups were analyzed using the previously reported framework method. Descriptive statistics were calculated by median and IQR or mean and SD. We compared survey subgroups with a 2-tailed t test. A P value <.05 was considered statistically significant.
Results: We screened 80 apps for eligibility and included 9 in our analyses. All desirable features were present, with tracking history being the most frequent feature (in 8/9 apps) . Other desirable features were observed in 3 or fewer of the apps. Eight individuals participated in the 2 focus groups. During the focus groups, a total of 13 categories of desired features emerged. All 5 desirable features were rated as important in adherence apps. Three additional features were mentioned: (1) professional feedback regarding therapy or intake course,(2) additional recommendations based on intake course, and (3) option to discuss the data with an HCP. A total of 42 individuals participated in the online survey. Tracking history was the most desired (mean rating of 5.29) and rewards the least desired feature (mean rating of 2.81) in the output. There was ambivalence regarding professional feedback, statistics, and charts. Participants with or without regular medication use showed no significant differences. Conclusions: The outputs delivered by freely available smartphone adherence apps only partly match users’ needs. Users showed a special interest in the interpretation of their data with an HCP. Therefore, adherence apps cannot substitute for the HCP but can be used to enhance current patient care.
(JMIR Mhealth Uhealth 2025;13:e68919) doi: 10.2196/68919 | [https://mhealth.jmir.org/2025/1/e68919](https://mhealth.jmir.org/2025/1/e68919) XSL• FO RenderX

FAQs

What problem does the study address?

Medication nonadherence is identified as a significant barrier to therapy success, leading to poorer outcomes and higher health care costs.

How was the app market evaluated in the study?

Freely available medication adherence apps were searched in major app repositories, screened by eligibility criteria, and tested for predefined desirable output features.

What did users most want from medication adherence apps?

Users showed the strongest interest in tracking history and valued interpretation of their data with a health care professional, while rewards were among the least desired features.

Sep 28, 2026

Uploaded by eBook King