EXPLORING STUDENTS' LEARNING MANAGEMENT SYSTEM SATISFACTION AT A UNIVERSITY OF TECHNOLOGY IN SOUTH AFRICA

Q: What was the aim of the study?

To explore students' satisfaction with the use of a learning management system at a university of technology in South Africa.

Q: Which framework guided the research?

The study was motivated by the Modified DeLone & McLean Information System Model used to measure user satisfaction with information systems and LMS environments.

Q: How was data collected and analyzed?

Data were collected using an LMS satisfaction survey questionnaire, an LMS open-ended questionnaire, and interviews. Quantitative data were analyzed with SPSS construct validity, while qualitative responses used thematic analysis with Atlas.ti.

Oct 15, 2026

Uploaded by Aria Callaghan

This study explores students' satisfaction with the use of a learning management system (LMS) at a university of technology in South Africa. Guided by the Modified DeLone & McLean Information System Model, the research examines how system, information, and service quality—and convenience-related aspects—shape satisfaction. Data from 595 students used cluster and purposive sampling, with surveys, an open-ended questionnaire, and interviews. SPSS construct validity and Atlas.ti thematic analysis support results showing strong reliability and perceptions of easy use.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages12

Reading Time30 min

AccessFree to download

Abstract

1. Introduction

2. Related Literature

2.1 Satisfaction Factors

EXPLORING STUDENTS' LEARNING MANAGEMENT SYSTEM SATISFACTION AT A UNIVERSITY OF TECHNOLOGY IN SOUTH AFRICA Sibongile Simelane-Mnisi and Johnny Mafika Mthimunye Tshwane University of Technology Faculty of Humanities, School of Education, Department of Educational Foundation, Soshanguve North Campus, Pretoria, 0001, South Africa ABSTRACT The aim of this study was to explore students' satisfaction with the use of the learning management system at the University of Technology in South Africa. This study was motivated by the literature on the Modified DeLone & McLean Information System Model, which measures user satisfaction of software systems in the organization. Furthermore, previous studies showed that learning activities and materials developed on an LMS should promote active learning, student-centered learning, and student involvement to ensure students' satisfaction with the LMS. The study included 595 students registered in the Faculty of Science, using cluster and purposive sampling. Data were collected by means of a students' LMS satisfaction survey questionnaire, an LMS open-ended questionnaire, and interviews. Quantitative data were analyzed using SPSS construct validity. For qualitative data analysis, the thematic analysis with Atlas.ti was employed. The results revealed that Cronbach’s alpha values were 0.96 for the entire students' LMS satisfaction survey. The KMO produced a value of 0.959, showing the significant result of Bartlett's test of sphericity (p-value < 0.001) . It was found that students find the LMS easy to use because the system sends automated notifications of artificial intelligence. It is recommended that longitudinal studies be conducted to provide insights into how student satisfaction with LMS evolves over time, particularly in response to changes in technology, teaching methods, and institutional support. KEYWORDS Students' Satisfaction, Learning Management System (LMS), Information Quality, Service Quality, System Quality, Convenience Quality 1. INTRODUCTION Satisfaction is defined as the state or quality of feeling contented; gratification, pleasure, or contentment caused by a fact or event (Oxford English Dictionary, 2025; Merriam-Webster, 2025) . In this study, satisfaction is used as described in these dictionaries, with the focus on the students’ use of LMS. The modified DeLone and McLean Model is a widely recognized framework for evaluating the success of information systems, including LMS and e-learning environments (DeLone & McLean, 2016). Originally developed to assess the effectiveness of information systems in general, the model has been adapted to address the unique challenges and dynamics of educational technology (Simon et al., 2023) . Recent studies have highlighted the model's applicability in understanding user experiences and satisfaction with LMS, especially in light of the increased reliance on digital learning platforms during the COVID-19 pandemic (Atukunda et al., 2024) . Through incorporating dimensions such as system quality, information quality, service quality, user satisfaction, and net benefits, the modified model provides a comprehensive lens through which to analyze the impact of LMS on learning outcomes (Nguyen, 2021; Simelane-Mnisi & Mthimunye, 2025) . The modified DeLone and McLean model application in e-learning research has illuminated critical factors that influence user engagement, satisfaction, and overall educational effectiveness, thereby guiding academics andinstitutions in optimizing their digital learning environments (Simon et al., 2023) . As the landscape of education continues to evolve with technological advancements, the modified DeLone and McLean model remains a vital tool for understanding and enhancing the efficacy of e-learning initiatives (Simon et al., 2023) . In the context of global efforts to achieve Sustainable Development Goal 4, which aims to ensure inclusive and equitable quality education and promote lifelong l

FAQs

What was the aim of the study?

To explore students' satisfaction with the use of a learning management system at a university of technology in South Africa.

Which framework guided the research?

The study was motivated by the Modified DeLone & McLean Information System Model used to measure user satisfaction with information systems and LMS environments.

How was data collected and analyzed?

Data were collected using an LMS satisfaction survey questionnaire, an LMS open-ended questionnaire, and interviews. Quantitative data were analyzed with SPSS construct validity, while qualitative responses used thematic analysis with Atlas.ti.

Oct 15, 2026

Uploaded by Aria Callaghan