Examination of Workload Perception, Burnout, and Perceived Organizational Support in Emergency Healthcare Professionals

Jul 15, 2026

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Study examines how workload perception affects burnout among emergency healthcare professionals and whether perceived organizational support moderates this relationship. Data from 703 emergency health professionals in three major Turkish cities are analyzed using a structural equation model. Findings show perceived workload increases burnout, while perceived organizational support reduces burnout and moderates the effect of workload on emotional exhaustion, informing workload planning and organizational support practices.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages12

Reading Time30 min

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Received: 25 February 2023 Revised: 19 December 2023 Accepted: 20 January 2024 DOI: 10.1111/nhs.13092 RES EARCH A RTICLE Examination of workload perception, burnout, and perceived organizational support in emergency healthcare professionals: A structural equation model Aysun Doan PhD 1 | Bekir Erturul MSc 2 | Kutay Akin PhD 3 1Vocational School of Health Services, Program of Operating Room Services, Baskent University, Ankara, Turkey 2Vocational School of Health Services, Program of First and Emergency Aid, Baskent University, Ankara, Turkey 3Faculty of Economics and Administrative Science, Technology and Knowledge Management, Bas¸kent University, Ankara, Turkey Correspondence Aysun Doan, Program of Operating Room Services, Vocational School of Health Services, Baskent University, Ankara, Turkey. Email: [aysundogan@baskent.edu.tr](aysundogan@baskent.edu.tr) Abstract Job stress is one of the important factors affecting employee behavior. One of the most important factors in reducing burnout caused by stress is organizational support. In this context, the aim of this study is to identify the moderating role of perceived organizational support in the effect of workload perception on burnout within the emergency healthcare professionals’ universe. The data for this study were collected from 703 health professionals working in emergency health services in three major cities of Turkey. The relationships and the model of the study is analyzed by the Structural Equation Model technique. The results indicate that perceived workload is a factor that causes employee burnout, and perceived organizational support is a factor that reduces employee burnout. This study contributes to researchers and health managers by revealing the importance of workload planning and organizational activities that support employees to reduce burnout in health workers. KEYWOR DS emergency health services, employee workload, organizational support, professional burnout Key points • As the perception of workload increases, burnout increases. • Perceived organizational support decreases burnout. • Perceived organizational support plays a moderating role in the effect of workload on emotional exhaustion. 1 | INTRODUCTION The COVID-19 pandemic was a turning point that brought many changes. This forced change has led to the emergence of new business processes such as remote working (Yaman et al., 2023) . However, despite all the difficulties, this is not possible for the jobs that require one-to-one interaction, such as healthcare (Baykal & Gündodu, 2022) . During the pandemic, as part of the decisions of the Turkish Ministry of Health, private and public health workers were banned from taking time off work, and overtime shifts were organized (Çetin et al., 2021) . During this period, all healthcare professionals worked with great devotion and especially emergency healthcare providers had to struggle at the forefront. Intense work schedule,

Jul 15, 2026

Upload by Hazel