ETS FAQs - Online Test Registration (Hong Kong and Macao)

Sep 30, 2026

Upload by Marglet

Frequently asked questions about online test registration for Hong Kong and Macao. Covers password recovery by contacting customer services for email reset, browser compatibility issues with Internet Explorer 10 via Compatibility Mode, and supported payment options including Visa and PPS (Hong Kong only) plus alternative cheque or bank transfer with emailed receipts. Explains “Verified by Visa” for secure online purchases and how to contact support if emails or instructions are not received, including where to find the test schedule through official websites or customer service hotlines and email.

LanguageEnglish

CategoryExam

FormatPDF

Pages5

Reading Time13 min

AccessFree to download

Password and account access

Password reset and customer service contact

Internet Explorer 10 registration issue

Payments and verification

Supported payment methods

Verified by Visa explanation

Confirmation and schedules

Email confirmation for registration

Where to find test schedules

Frequently asked questions for online test registration (Hong Kong and Macao) Q: I forgot my password, what should I do? A: You can contact our Customer Services during office hours to have your password reset and sent to you via email. Tel: +852 2851 3822 (HK)/+853 6261 6000 (Macau) Email: [info@TOEIC.com.hk](info@TOEIC.com.hk) Q: I am using Internet Explorer 10 but I cannot register (select test or test date) for the test, why? What should I do? A: Our registration page is designed to support different versions of Internet Explorer. Make sure you click the Compatibility Mode button which will correct the display problems. Q: What kind of payment methods does the online registration system support? A: You can choose online payment via Visa or PPS (registration for the test in Hong Kong only) . Alternatively, you can complete the registration online, then send us a cheque or do bank transfer. You need to email us the bank transfer receipt for our records. Q: I clicked “Pay by Visa” and was directed to “Verified by Visa” page. What is "Verified by Visa"? Why do I need that? A: After clicking “Pay by Visa”, you may reach the following page. “Verified by Visa” is a new way to add safety when you buy online. Adding a password to your existing Visa card,“Verified by Visa” ensures that only you can use your Visa card online. Please visit Visa’s website below to activate your Visa card or check with your card issuers for details. You need to contact the card issuing bank directly if you forgot your Verified by Visa password. [http://www.visa.com.hk/en_HK/personal/security/onlineshopping.shtml](http://www.visa.com.hk/en_HK/personal/security/onlineshopping.shtml) Q: Will I receive an email confirmation on the registration? A: Yes, you will receive an email confirmation. If you did not receive one, please contact our Customer Services during office hours: Tel: +852 2851 3822 (HK)/+853 6261 6000 (Macau) Email: [info@TOEIC.com.hk](info@TOEIC.com.hk) Q: Where can I look up the test schedule in Hong Kong and Macao? A: You can visit our official websites for the test schedule: TOEIC: [www.TOEIC.com.hk](www.TOEIC.com.hk) TOEFL Junior: [www.TOEFLJunior.com.hk](www.TOEFLJunior.com.hk) TOEFL ITP: [www.TOEFLITP.com.hk](www.TOEFLITP.com.hk) You can also call our Customer Services for details during office hours: Tel: +852 2851 3822 (HK) / +853 6261 6000 (Macau) Email: [info@TOEIC.com.hk](info@TOEIC.com.hk)

FAQs

What should I do if I forgot my password for online test registration?

Contact Customer Services during office hours to have your password reset and sent to you via email. Use the provided phone numbers for Hong Kong (+852 2851 3822) and Macau (+853 6261 6000) or email info@TOEIC.com.hk.

Why can’t I register using Internet Explorer 10 (selecting a test or test date)?

The registration page supports different Internet Explorer versions. Click the Compatibility Mode button to correct display problems before registering.

What payment methods are supported for online registration?

You can pay online via Visa or PPS (PPS is for Hong Kong only). You can also complete registration online and then send a cheque or make a bank transfer, emailing the bank transfer receipt for records.

Where can I find the test schedule for Hong Kong and Macao?

Visit the official websites listed for TOEIC, TOEFL Junior, and TOEFL ITP. For further details, call Customer Services during office hours or email info@TOEIC.com.hk.

Sep 30, 2026

Upload by Marglet