ETS Certified Test Administrator Services (CTAS) - Frequently Asked Questions

Sep 30, 2026

Frequently Asked Questions for ETS Certified Test Administrator Services (CTAS) explains how CTAS supports internet-delivered TOEFL iBT testing, including administration frequency, benefits of iBT, and the relationship between Prometric and academic testing sites. It outlines how to learn about administering other ETS tests, how institutions can apply to become CTAS-certified test centers, and practical requirements such as computer specs, staffing expectations, candidate ID procedures, and confidentiality statement handling. It also covers technical support on test day, Windows upgrade guidance, and operational details for test administrators, TCAs, and proctors.

LanguageEnglish

CategoryExam

FormatPDF

Pages6

Reading Time15 min

AccessFree to download

How CTAS test administration works

TOEFL iBT administration frequency

Benefits of internet-delivered testing (iBT)

Relationship between Prometric and academic test sites

Administering other ETS tests (non-iBT)

Selling ETS products and services

Becoming a CTAS test center

Application process and expectations

Compensation for administering the test

Costs and timeline to certification

Minimum computer requirements

Whether PCs must be dedicated

Availability for test dates

Existing CTAS test centers

Contacting CTAS for help

Staffing duties: test administrators

TCA vs proctor responsibilities

Technical help on test day

Upgrading computers and required resolution

Marketing and operational requirements

Acquiring marketing materials and logos

Candidate ID requirements

Sending confidentiality statements

ETS Certified Test Administrator Services (CTAS) Frequently Asked Questions General How many times per year is the TOEFL iBT® test administered? ETS provides TOEFL iBT test administrations 3–7 times per month, which test centers may participate in according to local demand and center capacity. What is the benefit of internet-delivered testing (iBT)? • It is designed to capture speech and score responses in an efficient, standardized and fair manner. • It lets ETS increase the number of test centers, providing more location options to test takers. What is the relationship between Prometric Inc. and the academic test sites? Under the new fixed-date testing model, most internet testing sites (about 70%) are academic institutions that have a direct contractual relationship with ETS. While the technical and operational support for these sites will be provided by Prometric Inc., the contractual relationship will be between ETS and the sites. How do I find out about administering other ETS tests (non-iBT tests)? • SAT® test: Visit the SAT website • AP® Program: Visit the AP website • ParaPro assessment: Email the ParaPro program • TOEIC® tests: Email the TOEIC program • See a full list of ETS tests and products What if I am interested in selling ETS products and services? Visit the ETS Preferred Network website. Potential CTAS Test Centers What is the process for becoming a CTAS test center? Learn more about the process, then fill out the application and wait for a CTAS representative to contact you. Note: Submitting an application does not guarantee your institution will become a CTAStest center. How much will I be paid for administering the test? Compensation is made to your site based on the number of computer workstations provided for each test. Payment is discussed during the first phase of the application process. How much does it cost to become a test center? There are no fees associated with becoming a CTAS test center. How long is the application process? The length of the application process depends on your responsiveness. Some prospective test centers become CTAS certified in six weeks while others may take several months. Learn more about the process timeline. What are the minimum computer requirements to administer ETS internet-delivered tests? Please see CTAS Requirements. What is the minimum number of computers that a test site needs? We recommend each testing room have at least 15 computers. There are instances where we require a fewer/greater number of computers depending on region and test(s) to be delivered. Would our PCs have to be dedicated to only the ETS tests? No. Your PCs may also be used for other activities when not used for ETS tests. Most tests are given in language and computer labs and scheduled when the computers are not in use for classes or other activities. Does my institution have to test on all dates? We are asking sites to be available to participate as often as they can. We will send a schedule of test dates in your market. You can select the days you are available. Existing CTAS Test Centers General How can I contact CTAS if I need help? Who you contact will depend on the issue with which you need help. Please see our contact page for a full list. Staffing What are the test administrators' duties? Test administrators are required to: • perform a readiness check several days before each scheduled test administration • complete check in of examinees • ensure the security of the CTAStest center • write test Center Problem Reports (CPRs) • coordinate activities with the proctor(s) What is the procedure for a Test Center Administrator (TCA) or Proctor who needs to take a test that is offered at my CTAS test center? Refer to Chapter 2, section 7 (2–7) in the CTAS Policies, Procedures and Practices Manual. What is the difference between a TCA and a Proctor? • TCAs are Test Center Administrators. The

FAQs

How many times per year is the TOEFL iBT test administered?

ETS provides TOEFL iBT test administrations 3–7 times per month, with test centers participating based on local demand and capacity.

What are the duties required of test administrators?

Test administrators must perform a readiness check before each scheduled administration, complete check-in of examinees, ensure the security of the CTAS test center, write Center Problem Reports (CPRs), and coordinate activities with proctors.

What are the minimum computer requirements and recommended number of computers?

We recommend each testing room have at least 15 computers. Minimum technical specifications for administering ETS internet-delivered tests are referenced in the CTAS Requirements documentation.

Sep 30, 2026

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