Episode 2 - Google Reviews - How to Get 1,500 Google Reviews in 2 Years

Oct 1, 2026

Uploaded by Hazel

Episode 2 outlines systems and protocols for generating Google reviews in a dental practice, aiming for 1,500 reviews over two years. It details a consistent 5-star patient experience, staff training to request reviews at check-out, and front desk scripts for converting positive feedback into review submissions. It also covers automating review request texts with three timed templates, plus responses for both positive and negative reviews, including escalation to the practice owner.

LanguageEnglish

CategoryExam

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

Systems and Protocols for Google Reviews

Provide a 5-Star Patient Experience every time

Think about the office experience

Offer amenities beyond expectations

Ask for reviews

Train the team

Front desk check-out scripts

Automate the review request texts

Three timed text templates

How to respond to positive reviews

How to respond to negative reviews

Dr. Andrew Vallo-Dental Unfiltered Podcast Episode 2- “How to get 1 ,500 Google Reviews in 2 years”Systems and Protocols for Google Reviews 1. Provide a 5-Star Patient Experience every time a. Think about how your office, looks, feels, sounds and even smells b. Offer amenities that go above and beyond 2. Ask for reviews a. Train your team so anytime a patient compliments, they say: “Thanks! Would you write that on Google for us?” b. Front Desk Check Out Team Member asks each patient: i. “How was your visit today?” ii. Assuming the response is positive: 1. “Would you be willing to take a minute leave us a Google Review? iii. Assuming the response is yes: 1. “Great! I’m going to text you later with a link that goes right to our Google Reviews. It literally just takes a minute or two” 3. Automate the Review Request texts (I use Swell personally) a. Ideally three different text requests i. Text 1 : Evening of appointment: 1. “Hey it's (Team Member) from (Office Name) Here is the link I was telling you about to leave us a review. After your review you will be entered in our raffle to win (prize) We really appreciate your support of our dental office! ii. Text 2: 3 Days after appointment 1. It's (Team Member) again! Just a friendly reminder to please rate your recent experience at (office name) by tapping the link below. Thank you for helping us find more great patients like you! iii. Text 3: 7 Days after appointment 1. Hey, it's (Team Member) . I promise this is the last reminder, but it would really mean a lot if you would leave a review about your experience at our dental office. Just click the link below. Thanks!! 4. How to Respond to Positive Reviews: a. “( Name) Thank you so much for taking the time to share your review of our dental office. Our entire team appreciates your kind words” 5. How to Respond to Negative Reviews: a. “( Name) Thank you so much for taking the time to share your review of our dental office. This is Dr. (your name) , I own (office name) . We are family owned and patient experience is always my number one goal. I would like to see what I can do to help! Please reach out to me directly at (your office email) so we can solve this issue for you!

FAQs

What is the first key system for getting more Google reviews?

Provide a 5-star patient experience every time by considering how the office looks, feels, sounds, and even smells, and by offering amenities beyond expectations.

How should the team ask patients for reviews after a positive visit?

Train team members to prompt compliments with a request like, “Thanks! Would you write that on Google for us?” and use front desk check-out questions to confirm willingness and deliver a review link.

How do you handle negative Google reviews according to the episode?

Respond with gratitude, identify the owner/office, emphasize family-owned patient-first priorities, invite the reviewer to reach out directly, and provide the practice email to resolve the issue.

Oct 1, 2026

Uploaded by Hazel