Driver and Vehicle Standards Agency Annual Report and Accounts 2024-25 - Report overview

Sep 18, 2026

Uploaded by Aladdin

Driver and Vehicle Standards Agency (DVSA) Annual Report and Accounts 2024-25 covers the period 1 April 2024 to 31 March 2025, presenting governance, performance, accountability, and financial reporting laid before the House of Commons. The document addresses significant operational challenges, especially meeting car practical driving test waiting time targets, while highlighting progress through enhanced monitoring, reviews, and delivery across vocational, motorbike, and commercial vehicle and enforcement services. It also sets out sustainability commitments, including a reported 45% greenhouse gas emissions reduction from the 2017-18 baseline.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages108

Reading Time4 h 32 min

AccessFree to download

Foreword

Chair’s Introduction

Chief Executive’s Introduction

Performance Report

Overview

Performance Analysis

Delivering Sustainability

Accountability Report

Overview

Corporate Governance Report

Remuneration and Staff Report

Parliamentary Accountability and Audit Report

The Accounts

Glossary

- Driver and Vehicle Standards Agency Annual Report and Accounts 2024-25 For the period 1 April 2024 to 31 March 2025 Presented to the House of Commons pursuant to section 7 of the Government Resources and Accounts Act 2000 Ordered by the House of Commons to be printed 17 July 2025 © Crown copyright 2025 This publication is licensed under the terms of the Open Government Licence v3 .0 except where otherwise stated. To view this licence, visit [nationalarchives.gov.uk/doc/open-government-licence/version/3](nationalarchives.gov.uk/doc/open-government-licence/version/3) . Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication [is available at ](is available at www.gov.uk/official-documents)[www.gov.uk/official-documents](is available at www.gov.uk/official-documents). Any enquiries regarding this publication should be sent to us through our website on GOV. UK. ISBN 978-1-5286-5863-8 E03394750 07/25 Printed on paper containing 40% recycled fibre content minimum. Printed in the UK by HH Associates Ltd. on behalf of the Controller of His Majesty’s Stationery Office Contents Foreword 5 Performance Report 9 Overview 10 Performance Analysis 12 Delivering Sustainability 36 Accountability Report 45 Overview 46 Corporate Governance Report 47 Remuneration and Staff Report 59 Parliamentary Accountability and Audit Report 69 The Accounts 77 Glossary 107 Foreword Chair’s Introduction Although road safety remains at the heart of everything we do at DVSA this year has presented significant challenges , particularly in meeting our waiting time targets for car practical driving tests. We've responded decisively to these challenges through enhanced governance, more rigorous performance monitoring, and more frequent reviews of our operations to ensure the right actions are taken. We're continuously working to find practical solutions to these challenges, bringing together expertise from across the agency to develop innovative approaches that will improve service delivery. Despite these challenges, I am encouraged by the progress we have made including developing our new corporate strategy, due for publication later this year. I'm also particularly proud of our environmental achievements, having reduced greenhouse gas emissions by 45% from our 2017-18 baseline. This demonstrates our commitment to environmental responsibility even during operationally challenging times. The dedication of our staff has been exceptional. Whether administering tests, supporting colleagues, or engaging with stakeholders, their contributions have been invaluable in maintaining our essential services. We've successfully provided 1.96 million car practical tests this year, meeting our volume target, while maintaining high satisfaction rates among many of our service users. Looking ahead, we're focused on addressing the current waiting time for car practical driving tests by a series of new measures. We're also working to improve satisfaction rates among approved driving instructors (ADI) , which remain below our target. We've continued to support the ongoing Public Body Review, led by the independent review team as part of the wider Cabinet Office Public Body Reform programme, looking into effectiveness and efficiency. We look forward to the published report during 2025-26. The Board remains fully committed to supporting the organisation while maintaining our focus on our core mission: Keeping Britain Moving, Safely and Sustainably. I am confident that the improvements we have established this year will provide the foundation for better outcomes in the future. The dedication of my colleagues remains our greatest asset and continues to inspire confidence that we will keep Britain's roads safe. Nick Bitel DVSA Non-Executive Chair Chief Executive’s Introduction I am pleased to present our Annual Report a

FAQs

What reporting period does the DVSA Annual Report and Accounts 2024-25 cover?

It covers 1 April 2024 to 31 March 2025.

What major challenge is highlighted regarding car practical driving tests?

DVSA is not on track to meet the target of reducing car practical test waiting times to 7 weeks or less by December 2025.

What progress and achievements does the report mention beyond car practical testing?

It states that vocational and motorbike testing delivery remained strong and that commercial vehicle and enforcement services performed well with high customer satisfaction.

Sep 18, 2026

Uploaded by Aladdin