DEVELOPMENT OF SWIM LANE WORKFLOW PROCESS MAP FOR ENTERPRISE WORKFLOW MANAGEMENT INFORMATION SYSTEM (WFMIS) - A CASE STUDY OF COMSYSTEM COMPUTER AND TELECOMMUNICATION LTD (CCTL) EKET - ABSTRACT AND TASK ANALYSIS

Oct 26, 2026

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Across global business organizations, rising competition and rapidly changing environments increase pressure to automate, optimize, and continuously improve core processes. This paper develops an “as-is” and a “to-be” Swim Lane workflow process map for the CCTL Enterprise Workflow Management Information System, using Software Requirement Engineering methodology and supporting task analysis. The “as-is” model highlights bottleneck steps and improvement needs, while the redesigned “to-be” model targets major process enhancement and reduced manual work.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages13

Reading Time33 min

AccessFree to download

Abstract

Introduction

Review of Relevant Literatures

Workflow Management

DEVELOPMENT OF SWIM LANE WORKFLOW PROCESS MAP FOR ENTERPRISE WORKFLOW MANAGEMENT INFORMATION SYSTEM (WFMIS): A CASE STUDY OF COMSYSTEM COMPUTER AND TELECOMMUNICATION LTD (CCTL) EKET Engr. Peter Ezeonwumelu Comsystem Computer and Telecommunication Ltd (CCTL) Eket, Akwa Ibom NIGERIA Simeon Ozuomba Department of Electrical/Electronic and Computer Engineering University of Uyo, Akwa Ibom NIGERIA Constance Kalu Department of Electrical/Electronic and Computer Engineering University of Uyo, Akwa Ibom NIGERIA ABSTRACT Across the globe business organizations are faced with growing global competitions and everchanging business environment. In order to contain the challenges and at the same time establish or sustain solid competitive advantage, organizations must focus on automating, optimizing, and continuously improving their core business processes. Accordingly, in this paper, the popular Swim Lane Process Map is used to describe the “as-is” workflow process map, as well as the “to-be” workflow process map for CCTL Enterprise Workflow Management Information System. The development of the “as-is” and the “to-be” Swim Lane Workflow Process Map is approached using Software Requirement Engineering Methodology. The “as-is” workflow process map is used to identify the ‘bottleneck’ steps and the aspects of the current workflow that requires improvements. Task analysis of the “as-is” and the “to-be”workflow process models, showed that, the “to-be” workflow model has approximately, 72.2% reduction in manual tasks, when compared to the “as-is” workflow model. Keywords: Workflow, Process Map, Information System, Workflow Management, Swimlane Diagram. INTRODUCTION Nowadays, many business enterprises are continually striving to address the challenges of global competition, financial upturn, and re-invention of their services and products. Such running challenges have also necessitated the adoption of Workflow Management Systems (WfMS) in many enterprises. WfMS allows organizations to define and control the various activities associated with their business processes, Georgakopoulos, Hornick and Sheth,(1995) . Workflow management involves: process modelling, that entails workflow models and techniques for capturing and describing processes; process re-engineering, that entails techniques for optimizing the processes; and workflow implementation and automation, that entails methodologies and technologies for using information systems and human performers to implement, schedule, execute and control the workflow tasks as described by the workflow specification, Mentzas, Halaris, and Kavadias, (2001); Georgakopoulos, Hornick and Sheth,(1995) . A workflow is basically a collection of tasks organized to accomplish some business process, Mentzas, Halaris, and Kavadias,(2001) . Workflow map is a visual representation of the workflow, namely, the steps, the decisions, the actions, or the tasks performed to achieve a certain result. Workflow maps give practitioners an easy and quick way to visualize common processes from beginning to end. Developing a process map, or a visual depiction of a process, can help clarify workflow, identify bottlenecks and outline dependencies. Swim lane workflow maps also show who performs each part of the process and the resources used in performing them. The focus in this paper is on the development of improved Swim Lane Workflow Process Map for Comsystem Computer and Telecommunication Ltd (CCTL), Eket. CCTL is a Nigerian enterprise that deals on Computer and Telecommunication projects and services. The head office ofCCTL at Eket has a number of departments that includes the IT/Technical Computing and Maintenance (ITTCM) unit. The ITTCM unit renders equipment repairs along with computer and network maintenance services to all the departments in CCTL. Presently, the workflow process management for the centralized computer maintenance and equipment repairs unit is paper-based and not explicitly d

FAQs

What problem does the paper address for CCTL Eket?

CCTL’s centralized computer maintenance and equipment repairs unit uses a paper-based workflow that is not explicitly documented. The paper targets the need to document the “as-is” workflow and develop an improved “to-be” workflow.

How is the Swim Lane process map used in the study?

The paper uses the Swim Lane Process Map to describe both the “as-is” workflow process map and the “to-be” workflow process map for the CCTL Enterprise Workflow Management Information System (WFMIS).

What improvement does the proposed “to-be” model aim to achieve?

Comparative task analysis indicates the “to-be” workflow model reduces manual tasks by approximately 72.2% compared with the existing “as-is” workflow model.

Oct 26, 2026

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