DEPARTMENT OF MOTOR VEHICLES POSITION DUTY STATEMENT 852-1897-934

Sep 20, 2026

Uploaded by Ophelia

Department of Motor Vehicles position duty statement 852-1897-934 for an Active, full-time, limited term role. The Contact Center Technician serves under a supervisor, providing broad knowledge of Vehicle Registration and Drivers License laws and interpreting California Vehicle Code provisions via telephone. Core duties include explaining registration and licensing requirements, resolving technical problems, determining form and fee requirements, calculating fees, scheduling appointments through Orchestra, and maintaining accurate transaction handling. The document also specifies conflict of interest compliance, criminal record clearance before hire, working conditions, supervisory structure, and employee and manager acknowledgments.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages4

Reading Time10 min

AccessFree to download

Position Summary

Conflict of Interest and Compliance

Duties and Responsibilities

Essential/Marginal Functions

Supervision

Working Conditions and Requirements

Acknowledgments

DEPARTMENT OF MOTOR VEHICLES POSITION DUTY STATEMENT 852-1897-934 ACTIVE | 1. DIVISION | | 2. REGION OR BRANCH
Customer Information Branch | | | --- | --- | --- | --- | | Customer Services Division | | | | | 3. REPORTING UNIT NAME
Fresno Contact Center | | 4. POSITION CITY
Fresno | | | 5. CLASSIFICATION TITLE
Motor Vehicle Representative | | 6. WORKING TITLE
Contact Center Technician | | | 7. POSITION NUMBER
852-1897-934 | | 8. PREVIOUS POSITION NUMBER | | | 9. CBID/BARGAINING UNIT
R04 | 10. WORK WEEK GROUP
2 | 11. TENURE
Limited Term | 12. TIME BASE
Full-Time | 13. CONFLICT OF INTEREST CLASSIFICATION (GOV. CODE 87300, ET SEQ.)? Yes No This position is designated under the Conflict of Interest Code. This position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment. | 14. CPC ANALYST APPROVA J. Wilkinson | 15. DATE APPROVE 12.14.2021 | | --- | --- | Effective on the date indicated, the following duties and responsibilities were assigned to the position identified above. 16. DIRECTION STATEMENT AND GENERAL DESCRIPTION OF DUTIES Under the direction of an immediate supervisor, a Contact Center technician shall have a broad knowledge of Vehicle Registration and Drivers License laws and be able to interpret and apply the provisions of the California Vehicle Code and other laws, administrative regulations, policies and technical procedures via telephone. 17. ESSENTIAL/MARGINAL FUNCTIONS Relative % of time required (in descending order) 40% 30% 15% 10% 5% Interprets, applies and provides superior customer service when explaining to the public the provisions of the Vehicle Code and other laws, administrative regulations, policies and procedures pertaining to the registration and ownership of motor vehicles and the licensing of drivers. Accurately formulates thorough and effective responses to telephone inquiries for technical procedural guidance to resolve difficult registration and driver license problems and process transactions. (E)􀀀 Determines registration and driver license requirements. Provides superior customer service to the public by accurately explaining and interpreting the use of forms and applications for registration and driver license transactions. Provides information regarding Driver License, Identification Cards and Salesperson License requirements. (E)􀀀 Utilizes office manuals and online reference materials, a computer terminal, keyboard and mouse to determine and assess various vehicle license, registration and other fees or penalties required by the Vehicle Code and Revenue and Taxation Code. Offers and schedules registration and driver license appointments via Orchestra. (M)􀀀 Maintains, reviews, and mathematically calculates registration and driver license fee transactions.(M)􀀀 Performs other job-related duties as required. (M) DEPARTMENT OF MOTOR VEHICLES POSITION DUTY STATEMENT CRIMINAL RECORD/FINGERPRINT CLEARANCE REQUIRED PRIOR TO HIRE POSITION DUTY STATEMENT 852-1897-934 18. SUPERVISION RECEIVED The Motor Vehicle Representative (MVR) is directly supervised by a Manager I, and may receive direction from a Manager III, IV, and V. 􀀀 19. SUPERVISION EXERCISED AND STAFF NUMBERS None 20. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Requires prolonged sitting, use of the telephone, personal computer, and copier. 􀀀 21. SPECIAL REQUIREMENTS AND DESIRABLE QUALIFICATIONS Ability to provide superior customer service to our customers via the telephone. Bilingual skills desired. Fingerprint/Criminal Record Clearance required. 22. PERSONAL CONTACTS Will interact with departmental staff in person as well as the public by phone. 􀀀 POSITI

FAQs

What is the purpose of this position duty statement?

It assigns the duties and responsibilities for the Contact Center Technician position 852-1897-934, effective on the indicated approval date.

What are the main responsibilities for this role?

The role interprets and applies Vehicle Code and related laws by phone, provides superior customer service for registration and driver licensing, and handles complex inquiries and transactions.

What pre-hire or special requirements are stated?

Fingerprint and criminal record clearance is required prior to hire, bilingual skills are desired, and Form 700 conflict-of-interest compliance must be completed within 30 days of appointment.

Sep 20, 2026

Uploaded by Ophelia