CRP CSA-XVI - Common Recruitment Process (CRP) - Notification for Customer Service Associates (CSA)

Oct 28, 2026

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Notification for CRP CSA-XVI invites eligible candidates to apply for Customer Service Associate (CSA) vacancies for 2027-28 across participating public sector banks. The online recruitment exam is scheduled in two tiers: Preliminary and Main, with tentative timelines covering registration, fee payment, edit window, PET training, call letters, and results. The notification provides important dates and a structured index covering participating banks, eligibility criteria, reservation and disability guidelines, fees, exam structure, penalty for wrong answers, cut-off score, local language proficiency test, centres, training, provisional allotment, identity verification, and how to apply, plus annexures for vacancies and required forms.

LanguageEnglish

CategoryExam

FormatPDF

Pages74

Reading Time3 h 6 min

AccessFree to download

INTRODUCTION

A. PARTICIPATING BANKS

B. ELIGIBILITY CRITERIA

B. I NATIONALITY / CITIZENSHIP

B. II AGE

B. III RESERVATION FOR PERSONS WITH BENCHMARK DISABILITIES

B. IV DEFINITION OF EX-SERVICEMEN (ESM)

B.V ECONOMICALLY WEAKER SECTION (EWS)

B. VI EDUCATIONAL QUALIFICATIONS

C. APPLICATION FEES & INTIMATION CHARGES

D. STRUCTURE OF EXAMINATION

E. PENALTY FOR WRONG ANSWERS CRP – ONLINE EXAMINATIONS

F. CUT-OFF SCORE

G. SCORES OBTAINED IN THE ONLINE EXAMINATION

H. LOCAL LANGUAGE PROFICIENCY TEST (LLPT)

I. EXAMINATION CENTRES

J. PRE-EXAMINATION TRAINING

K. PROVISIONAL ALLOTMENT

L. IDENTITY VERIFICATION

M. HOW TO APPLY

N. GENERAL INSTRUCTIONS

O. ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE

P. ACTION AGAINST CANDIDATES FOUND GUILTY OF MISCONDUCT/ USE OF UNFAIR MEANS

Q. CALL LETTERS

R. ANNOUNCEMENTS

S. DISCLAIMER

ANNEXURE I VACANCIES UNDER CRP-CSA-XVI

NOTIFICATION CRP CSA-XVI COMMON RECRUITMENT PROCESS (CRP) FOR RECRUITMENT OF CUSTOMER SERVICE ASSOCIATES (CSA) IN PARTICIPATING PUBLIC SECTOR BANKS (Vacancies of 2027-28) [Official Website:](Official Website: www.ibps.in)[ ](Official Website: www.ibps.in)[www.ibps.in](Official Website: www.ibps.in) In case of queries / complaints please log in to [https://cgrs.ibps.in](https://cgrs.ibps.in) The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRPCSA XVI) for Recruitment and Selection of Personnel for Customer Service Associate (CSA) Post in the Participating Public Sector Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below. | Provisional Allotment | March, 2027 | | --- | --- | | Activity | Tentative Schedule | | --- | --- | | Online Registration by Candidates | 01.8.2026 to 21.08.2026 | | Payment of Application Fees/Intimation Charges (Online) | 01.8.2026 to 21.08.2026 | | Edit Window for Candidates to Modify/ Correct Application Form (including online payment for Edit) | For 2 days after closure of Registration (will be notified on Official IBPS website) | | Conduct of Pre-Examination Training (PET) | September, 2026 | | Download of call letters for Online examination – Preliminary | September, 2026 | | Online Examination – Preliminary | October, 2026 | | Result of Online examination – Preliminary | November, 2026 | | Download of Call letter for Online examination – Main | November, 2026 | | Online Examination – Main | December, 2026 | IMPORTANT DATES INDEX | CLAUSE | TOPIC/ CLAUSE | PAGE NO. | | --- | --- | --- | | | INTRODUCTION | 1 | | A. | PARTICIPATING BANKS | 2 | | B. | ELIGIBILITY CRITERIA | 2 | | B. I | NATIONALITY / CITIZENSHIP | 3 | | B. II | AGE | 3 | | B. III | RESERVATION FOR PERSONS WITH BENCHMARK
DISABILITIES | 5 | | B. III (i) | GUIDELINES FOR PERSONS WITH BENCHMARK DISABILITIES/SPECIFIED DISABILITIES USING A SCRIBE | 7 | | B. III (ii) | GUIDELINES FOR VISUALLY IMPAIRED CANDIDATES | 9 | | B. III (iii) | GUIDELINES FOR CANDIDATES WITH LOCOMOTOR
DISABILITY AND CEREBRAL PALSY | 9 | | B. III (iv) | GUIDELINES FOR CANDIDATES WITH INTELLECTUAL DISABILITY (ID) | 9 | | B. III (v) | GUIDELINES FOR PERSONS WITH SPECIFIED DISABILITY HAVING LESS THAN 40 % DISABILITY AND HAVING
DIFFICULTY IN WRITING. | 10 | | B. IV | DEFINITION OF EX-SERVICEMEN (ESM) | 10 | | B.V | ECONOMICALLY WEAKER SECTION ( EWS) | 11 | | B. VI | EDUCATIONAL QUALIFICATIONS | 12 | | C. | APPLICATION FEES & INTIMATION CHARGES | 13 | | D. | STRUCTURE OF EXAMINATION | 14 | | E. | PENALTY FOR WRONG ANSWERS CRP – ONLINE
EXAMINATIONS | 16 | | F. | CUT-OFF SCORE | 16 | | G | SCORES OBTAINED IN THE ONLINE EXAMINATION | 17 | | H. | LOCAL LANGUAGE PROFICIENCY TEST (LLPT) | 17 | | I. | EXAMINATION CENTRES | 17 | | J. | PRE-EXAMINATION TRAINING | 18 | | K. | PROVISIONAL ALLOTMENT | 18 | | L. | IDENTITY VERIFICATION | 22 | | M. | HOW TO APPLY | 24 | c/o b/f | N. | GENERAL INSTRUCTIONS | 28 | | --- | --- | --- | | O. | ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE | 31 | | P. | ACTION AGAINST CANDIDATES FOUND GUILTY OF
MISCONDUCT/ USE OF UNFAIR MEANS | 32 | | Q. | CALL LETTERS | 34 | | R. | ANNOUNCEMENTS | 35 | | S. | DISCLAIMER | 35 | | ANNEXURE I | VACANCIES UNDER CRP-CSA-XVI | 36 | | ANNEXURE II | LIST OF EXAMINATION CENTERS | 49 | | ANNEXURE III | LIST OF LANGUAGES FOR LLPT | 51 | | ANNEXURE IV | GUIDELINES FOR SCANNING AND UPLOAD OF DOCUMENTS | 52 | | FORM-SC/ST | CERTIFICATE TO BE PRODUCED BY A CANDIDATE BELONGING TO SCHEDULED CASTE OR SCHEDULED TRIBE | 57-58 | | FORM-OBC | CERTIFICATE TO BE PRODUCED BY OTHER BACKWARD CLASSES | 59 | | FORM-EWS | INCOME & ASSET CERTIFICATE TO BE PRODUCED BY
ECONOMICALLY WEAKER SECTIONS | 60 | | FORM-I | CERTIFICATE OF DISABILITY (IN CASES OF AMPUTATION OR COMPLETE PERMANENT PARALYSIS OF LIMBS OR DWARFISM AND IN CASES OF BLINDNESS) | 61 | | FORM-II | CERTIFICATE OF DISABILITY

FAQs

What does CRP CSA-XVI notification cover?

It covers eligibility and the recruitment process for Customer Service Associate (CSA) vacancies in participating public sector banks for 2027-28, including exam structure and important instructions.

How are the online examinations conducted in CRP CSA-XVI?

The online examination is two-tier: Online Preliminary followed by Online Main. Candidates who qualify in the Preliminary stage and are shortlisted appear for the Main exam.

What are the key dates and stages mentioned?

The notification lists tentative timelines for registration, application fee payment, edit window, PET training, downloading call letters, and the Preliminary and Main exam dates and result timelines.

Oct 28, 2026

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