CRP CSA-XV - Common Recruitment Process for Recruitment of Customer Service Associates - Vacancies of 2026-27

Sep 18, 2026

Uploaded by Dipper

CRP CSA-XV outlines the Common Recruitment Process for recruiting Customer Service Associates in participating banks for the 2026-27 vacancy cycle. It specifies key activities and important dates, including online registration, fee payment, edit/modification windows, pre-examination training, download of call letters, and both preliminary and main online examinations. The document includes an index of sections covering participating banks, eligibility criteria (nationality, age, reservations and disability guidelines), application fees, exam structure, penalties, cut-off and scoring, local language proficiency, examination centres, training, allotment, identity verification, and detailed application instructions, forms, and annexures.

LanguageEnglish

CategoryExam

FormatPDF

Pages74

Reading Time3 h 6 min

AccessFree to download

Introduction

Participating Banks

Eligibility Criteria

Nationality / Citizenship

Age

Reservation for Persons with Benchmark Disabilities

Guidelines for Persons with Benchmark Disabilities Using a Scribe

Guidelines for Visually Impaired Candidates

Guidelines for Candidates with Locomotor Disability and Cerebral Palsy

Guidelines for Candidates with Intellectual Disability

Guidelines for Specified Disability Having Less than 40% Disability and Difficulty in Writing

Definition of Ex-Servicemen (ESM)

Economically Weaker Section (EWS)

Educational Qualifications

Credit History

Application Fees & Intimation Charges

Structure of Examination

Penalty for Wrong Answers CRP – Online Examinations

Cut-off Score

Scores Obtained in the Online Examination

Local Language Proficiency Test (LLPT)

Examination Centres

Pre-Examination Training (PET)

Provisional Allotment

Identity Verification

How to Apply

General Instructions

Items Not Allowed Inside the Examination Centre

Action Against Candidates Found Guilty of Misconduct/Use of Unfair Means

Call Letters

Announcements

Disclaimer

Annexure I: Vacancies Under CRP-CSA-XV

Annexure II: List of Examination Centres

Annexure III: List of Languages for LLPT

Annexure IV: Guidelines for Scanning and Upload of Documents

Forms & Proformae (SC/ST, OBC, EWS, Disability Forms, Armed Forces Proformae)

NOTIFICATION CRP CSA-XV COMMON RECRUITMENT PROCESS FOR RECRUITMENT OF CUSTOMER SERVICE ASSOCIATES IN PARTICIPATING BANKS (Vacancies of 2026-27) [Official Website:](Official Website: www.ibps.in)[ ](Official Website: www.ibps.in)[www.ibps.in](Official Website: www.ibps.in) In case of queries / complaints please log in to [https://cgrs.ibps.in](https://cgrs.ibps.in) The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRPCSA XV) for Recruitment and Selection of Personnel for Customer Service Associate Post in the Participating Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below. IMPORTANT DATES | Provisional Allotment | March, 2026 | | --- | --- | | Activity | Tentative Schedule | | --- | --- | | Online registration including Edit/Modification of Application by candidates | 1.8.2025 to 21.08.2025 | | Payment of Application Fees/Intimation Charges (Online) | 1.8.2025 to 21.08.2025 | | Edit Window for Candidates to Modify/ Correct Application Form (including online payment for Edit) | After closure of Registration (will be notified on Official IBPS website) | | Conduct of Pre-Examination Training (PET) | September, 2025 | | Download of call letters for Online examination – Preliminary | September, 2025 | | Online Examination – Preliminary | October, 2025 | | Result of Online examination – Preliminary | November, 2025 | | Download of Call letter for Online examination – Main | November, 2025 | | Online Examination – Main | November, 2025 | INDEX | CLAUSE | TOPIC/ CLAUSE | PAGE NO. | | --- | --- | --- | | | INTRODUCTION | 1 | | A. | PARTICIPATING BANKS | 2 | | B. | ELIGIBILITY CRITERIA | 2 | | B. I | NATIONALITY / CITIZENSHIP | 3 | | B. II | AGE | 3 | | B. III | RESERVATION FOR PERSONS WITH BENCHMARK
DISABILITIES | 5 | | B. III (i) | GUIDELINES FOR PERSONS WITH BENCHMARK DISABILITIES/SPECIFIED DISABILITIES USING A SCRIBE | 7 | | B. III (ii) | GUIDELINES FOR VISUALLY IMPAIRED CANDIDATES | 8 | | B. III (iii) | GUIDELINES FOR CANDIDATES WITH LOCOMOTOR
DISABILITY AND CEREBRAL PALSY | 8 | | B. III (iv) | GUIDELINES FOR CANDIDATES WITH INTELLECTUAL DISABILITY (ID) | 9 | | B. III (v) | GUIDELINES FOR PERSONS WITH SPECIFIED DISABILITY HAVING LESS THAN 40 % DISABILITY AND HAVING
DIFFICULTY IN WRITING. | 9 | | B. IV | DEFINITION OF EX-SERVICEMEN (ESM) | 9 | | B.V | ECONOMICALLY WEAKER SECTION ( EWS) | 10 | | B. VI | EDUCATIONAL QUALIFICATIONS | 11 | | B.VII | CREDIT HISTORY | 12 | | C. | APPLICATION FEES & INTIMATION CHARGES | 12 | | D. | STRUCTURE OF EXAMINATION | 13 | | E. | PENALTY FOR WRONG ANSWERS CRP – ONLINE
EXAMINATIONS | 15 | | F. | CUT-OFF SCORE | 15 | | G | SCORES OBTAINED IN THE ONLINE EXAMINATION | 16 | | H. | LOCAL LANGUAGE PROFICIENCY TEST (LLPT) | 16 | | I. | EXAMINATION CENTRES | 16 | | J. | PRE-EXAMINATION TRAINING | 17 | | K. | PROVISIONAL ALLOTMENT | 17 | | L. | IDENTITY VERIFICATION | 21 | | M. | HOW TO APPLY | 23 | c/o b/f | N. | GENERAL INSTRUCTIONS | 27 | | --- | --- | --- | | O. | ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE | 30 | | P. | ACTION AGAINST CANDIDATES FOUND GUILTY OF
MISCONDUCT/ USE OF UNFAIR MEANS | 31 | | Q. | CALL LETTERS | 33 | | R. | ANNOUNCEMENTS | 34 | | S. | DISCLAIMER | 34 | | ANNEXURE I | VACANCIES UNDER CRP-CSA-XV | 35 | | ANNEXURE II | LIST OF EXAMINATION CENTERS | 49 | | ANNEXURE III | LIST OF LANGUAGES FOR LLPT | 51 | | ANNEXURE IV | GUIDELINES FOR SCANNING AND UPLOAD OF DOCUMENTS | 52 | | FORM-SC/ST | CERTIFICATE TO BE PRODUCED BY A CANDIDATE BELONGING TO SCHEDULED CASTE OR SCHEDULED TRIBE | 57-58 | | FORM-OBC | CERTIFICATE TO BE PRODUCED BY OTHER BACKWARD CLASSES | 59 | | FORM-EWS | INCOME & ASSET CERTIFICATE TO BE PRODUCED BY
ECONOMICALLY WEAKER SECTIONS | 60 | | FORM-I | CERTIFICATE OF DISABILITY (IN CASES OF AMPUTATION OR COMPLETE PERMANENT PARALYSIS OF LIMBS OR DWARFISM AND IN CASES OF BLINDNESS) | 61 | | FORM-II | CERTIFICATE OF DI

FAQs

What is CRP CSA-XV for?

CRP CSA-XV is the Common Recruitment Process for recruiting Customer Service Associates in participating banks for the 2026-27 vacancies.

What are the key stages of the examination?

The exam is two-tier: Online Preliminary (conducted in October, 2025) and Online Main (conducted in November, 2025). Candidates who qualify in the Preliminary and are shortlisted take the Main examination.

How does the document handle eligibility for persons with benchmark disabilities?

It provides detailed eligibility and guideline subsections, including options such as using a scribe, and specific guidance for visually impaired candidates and various disability categories.

What does the document cover regarding applications and admit information?

It includes how to apply, schedules for online registration and fee payment, edit/modification instructions, download of call letters for both Preliminary and Main exams, and general instructions for candidates.

Sep 18, 2026

Uploaded by Dipper