Crop Adjuster Proficiency Program (CAPP) - General Insurance Information Study Guide - 2nd Edition

Sep 21, 2026

Uploaded by Rowan

General Insurance Information Study Guide for the Crop Adjuster Proficiency Program (CAPP) explains the proficiency testing framework used to assess adjuster knowledge needed to successfully handle Federal Crop Insurance claims. It details program purpose, accreditation requirements, and the structure of initial training, proficiency examinations across core topics, and ongoing continuing education under SRA mandates. The guide supports completion of the General Insurance Information exam by consolidating key insurance terms, concepts, definitions, and relevant federal regulations and conduct expectations.

LanguageEnglish

CategoryExam

FormatPDF

Pages37

Reading Time1 h 33 min

AccessFree to download

Introduction

Crop Adjuster Proficiency Program (CAPP) Overview

CAPP Program Basics

Purpose of This Publication

General Insurance Information Study Guide Crop Adjuster Proficiency Program (CAPP ) ® 8900 Indian Creek Pkwy, Ste. 600, Overland Park, KS 66210 • 800.951.6247 Updated February 2015 Copyright Notice All material distributed by National Crop Insurance Services is protected by copyright and other laws. All rights reserved. Possession of this material does not confer the right to print, reprint, publish, copy, input, transform, distribute or use same in any manner without the prior written permission of NCIS. Permission is hereby granted to Members in good standing of NCIS whose Membership Class (and service area, if membership is limited by service area) entitles them to receive copies of the enclosed or attached material to reprint, copy or distribute such NCIS copyrighted material in its present form solely for their own business use and solely to employees, adjusters or agents who are under contract with them, and as a condition to receiving such copies, such employees, adjusters and agents agree that they will not reprint, copy or distribute, or permit use of any such NCIS copyrighted material to or by any other person and/or company, or transform into another work such NCIS copyrighted material, without prior written permission of NCIS. © 2015 National Crop Insurance Services, Inc. INTRODUCTION National Crop Insurance Services, Inc. (NCIS), an international crop insurance trade association, developed the Crop Adjuster Proficiency Program (CAPP®) to test adjuster proficiency of the knowledge necessary to successfully adjust Federal Crop Insurance claims. The CAPP® program was reviewed and approved by the USDA Risk Management Agency (RMA) as satisfying their requirements for a proficiency testing program. The 2005 Standard Reinsurance Agreement (SRA) required adjusters to be licensed in a state if that state required licensing of adjusters. At the time, there was significant variance in licensing and examination requirements between states. This inconsistency and lack of uniformity magnified reciprocity issues and concerns between states which had licensing and exam requirements, and those states that did not have such requirements. Lack of uniformity and reciprocity between states increased confusion for regulators and hindered the movement of adjusters in times of high losses or when catastrophes struck. Additionally, crop adjusters in states with exam requirements were often required to take exams that had little or no relevance to evaluating the knowledge necessary to adjust Federal Crop Insurance claims. In states where exams did contain crop insurance information, the information was often out of date due to the frequent and extensive changes to the Federal Crop Insurance Program. CAPP® was developed by NCIS to help address these issues. CROP ADJUSTER PROFICIENCY PROGRAM (CAPP) OVERVIEW The Crop Adjuster Proficiency Program (CAPP®) was developed to help crop adjusters comply with State adjuster training and licensing requirements as specified in the Standard Reinsurance Agreement (SRA) between the USDA Risk Management Agency (RMA) and the Approved Insurance Providers (AIPs) . CAPP® Program Basics: To receive and maintain the Crop Adjuster Proficiency Program accreditation, an adjuster must complete the following: Part 1. Initial Training—Complete at least 60 hours of structured training (which includes at least 24 hours of classroom training) and complete a basic competency exam administered at the company level. Part 2. Proficiency Examination—Successfully pass three CAPP® exams, one each over the following three topical areas: i) General Insurance Information—concepts and principles, terms, definitions and professional conduct such as civil rights, ethics, and conflict of interest; ii) Basic Provisions of Insurance ; and, iii) Loss Adjustment Manual (LAM). Part 3. Continuing Education—Annually complete the SRA mandated training for adjusters (2015 SRA requires at least 16

FAQs

What is the Crop Adjuster Proficiency Program (CAPP) designed to do?

CAPP is designed to test crop adjuster proficiency in the knowledge required to successfully adjust Federal Crop Insurance claims. It addresses inconsistencies across states and helps standardize the examination of relevant procedural knowledge.

What must an adjuster complete to receive CAPP accreditation?

An adjuster must complete initial training (at least 60 structured hours including classroom time), pass three CAPP proficiency exams covering specified topical areas, and complete the annual continuing education training required under the SRA.

How is the General Insurance Information exam structured and scored?

The three CAPP exams in Part 2 are open book, timed, online, and proctored. Each exam must be passed at the 80% level, with a 7-day waiting period before retaking an exam over the same topical area after a failed attempt.

Sep 21, 2026

Uploaded by Rowan