Consumer Protection Act 1999 - Part I - Preliminary to Part XII - Tribunal for Consumer Claims

Sep 4, 2026

Consumer Protection Act 1999 (Act 599) sets a legal framework to prevent misleading and deceptive conduct, false or misleading representations, unfair practices, and unsafe goods or services. The Act regulates unfair contract terms, product liability, and establishes mechanisms for guarantees covering the supply of goods and services, including remedies such as refund, replacement, repair, and related damages. It also provides for enforcement institutions, including the National Consumer Advisory Council, a committee on advertisement, and the Tribunal for Consumer Claims, with procedural and jurisdiction rules.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages71

Reading Time2 h 59 min

AccessFree to download

Part I Preliminary

Short title and commencement

Application

Interpretation

Ouster of choice of law

Savings for other relevant legislation

No contracting out

Appointment of Controller, Deputy Controllers, etc.

Part II Misleading and Deceptive Conduct, False Representation and Unfair Practice

Misleading conduct

False or misleading representation

Misleading indication as to price

Bait advertising

Gifts, prizes, free offers, etc.

Future services contract

Part III Safety of Goods and Services

Safety standards

Compliance with safety standards

General safety requirement for goods

General safety requirement for services

Prohibition against unsafe goods and services

Part IIIA Unfair Contract Terms

General procedural unfairness

General substantive unfairness

Burden of proof

Effect of unfair terms

Regulations relating to unfair contract terms

Part IV Offences, Defences and Remedies in Relation to Parts II and III

Contravention to be an offence

Offence caused by act or default of another person

Defence of mistake, accident, etc.

Power of court to grant ancillary relief

Part V Guarantees in Respect of Supply of Goods

Implied guarantees as to title, acceptable quality, fitness, and description

Guarantees as to sample, price, repairs and spare parts

Manufacturer's express guarantee

Rights against suppliers for guarantees

Part VII Rights against Manufacturers in Respect of Guarantees in the Supply of Goods

Consumer's right of redress against manufacturers

Options against manufacturers where goods do not comply

Part VIII Guarantees in Respect of Supply of Services

Implied guarantees as to reasonable care and skill, fitness, time, and price

Part IX Rights against Suppliers in Respect of Guarantees in the Supply of Services

Consumer's right of redress against suppliers

Options against suppliers where services do not comply

Effect of cancellation of contract

Part X Product Liability

Meaning of defect

Liability for defective products

Extent of liability for loss or damage

Prohibition on exclusion from liability

Part XI The National Consumer Advisory Council

Establishment and membership

Functions, allowances, and regulations

Part XIA Committee on Advertisement

Committee on Advertisement provisions

Part XII The Tribunal for Consumer Claims

Establishment and membership of Tribunal

Jurisdiction and limitation of jurisdiction

Commencement of proceedings

CONSUMER PROTECTION ACT 1999 ACT 599 Date of Royal Assent: 27 August 1999 Date of publication in the Gazette: 9 September 1999 Date of coming into force: 15 November 1999 [PU(B) 415/99] PART I PRELIMINARY 1. Short title and commencement. 2. Application. 3. Interpretation. 4. Ouster of choice of law. 5. Savings for other relevant legislation. 6. No contracting out. 7. Appointment of Controller, Deputy Controllers, etc. PART II MISLEADING AND DECEPTIVE CONDUCT, FALSE REPRESENTATION AND UNFAIR PRACTICE 8. Interpretation. 9. Misleading conduct. 10. False or misleading representation. 11. False representation and other misleading conduct in relation to land. 12. Misleading indication as to price. 13. Bait advertising. 14. Gifts, prizes, free offers, etc. 15. Claim that goods are limited. 16. Demanding or accepting payment without intending to supply. 17. Future services contract. 18. Presumption of liability for advertisement. PART III SAFETY OF GOODS AND SERVICES 19. Safety standards. 20. Compliance with safety standards. 21. General safety requirement for goods. 21A. General safety requirement for services. 22. Defence. 23. Prohibition against unsafe goods and services. 24. Prohibition of importation of goods or services. PART IIIA UNFAIR CONTRACT TERMS 24A. Interpretation for purposes of Part IIIA. 24B. Application of Part IIIA. 24C. General procedural unfairness. 24D. General substantive unfairness. 24E. Burden of proof. 24F. Power to raise an issue of unfairness. 24G. Effect of unfair terms. 24H. Executed contracts. 24I. Contravention of part IIIA to be an offence. 24J. Regulations relating to unfair contract terms. PART IV OFFENCES, DEFENCESAND REMEDIES IN RELATION TO PARTS II AND III 25. Contravention of Parts 11 and 111 to be an offence. 26. Offence caused by act or default of another person. 27. Defence of mistake, accident, etc. 28. Defence of innocent publication of advertisement. 29. Power of court to grant ancillary relief. PART V GUARANTEES IN RESPECT OF SUPPLY OF GOODS 30. Application. 31. Implied guarantee as to title. 32. Implied guarantee as to acceptable quality. 33. Implied guarantee as to fitness for particular purpose. 34. Implied guarantee that goods comply with description. 35. Implied guarantee that goods comply with sample. 36. Implied guarantee as to price. 37. Implied guarantee as to repairs and spare parts. 38. Manufacturer's express guarantee. RIGHTS AGAINST SUPPLIERSIN RESPECT OF GUARANTEES IN THE SUPPLY OF GOODS 39. Consumer's right of redress against suppliers. 40. Exception in respect of implied guarantee as to acceptable quality. 41. Options against suppliers where goods do not comply with guarantees. 42. Satisfaction of requirement to remedy a failure. 43. Loss of right to reject goods. 44. Failure of substantial character. 45. Manner of rejecting goods. 46. Consumer's option of refund or replacement. 47. Assessment of damages in case of hire-purchase agreements. 48. Liability for representation. 49. Liability of assignees and financiers. PART VII RIGHTS AGAINST MANUFACTURERS IN RESPECT OF GUARANTEES IN THE SUPPLY OF GOODS 50. Consumer's right of redress against manufacturers. 51. Exceptions to right of redress against manufacturers. 52. Options against manufacturers where goods do not comply with guarantees. PART VIII GUARANTEES IN RESPECT OF SUPPLY OF SERVICES 53. Implied guarantee as to reasonable care and skill. 54. Implied guarantee as to fitness for particular purpose. 55. Implied guarantee as to time of completion. 56. Implied guarantee as to price. PART IX RIGHTS AGAINST SUPPLIERSIN RESPECT OF GUARANTEES IN THE SUPPLY OF SERVICES 57. Consumer's right of redress against suppliers. 58. Exceptions to right of redress against supplier in relation to services. 59. Contracts of work and materials. 60. Opti

FAQs

What remedies and rights does the Act provide when goods or services fail to comply with guarantees?

For goods, it includes rights of redress against suppliers/manufacturers and options such as refund or replacement, along with rules for rejecting goods and assessing damages. For services, it covers redress against suppliers, cancellation of contract, and ancillary relief from the court.

Sep 4, 2026

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