Complaint Form Information - Delaware Division of Motor Vehicles Compliance & Investigations Unit

Sep 20, 2026

Delaware Division of Motor Vehicles Compliance & Investigations Unit complaint form guidance for filing a complaint against a business or individual. The document explains voluntary statements, customer and respondent information fields, and vehicle identifiers (including VIN, year, make, model, color, and plate number) when applicable. It outlines what investigations the Division typically conducts and common outcomes, notes limits on legal advice and refunds, and provides alternatives such as civil actions, small claims, local police, and other consumer resources. It also includes tips for buying a car, including “AS IS,” no cooling-off period, and contract understanding.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages5

Reading Time13 min

AccessFree to download

Compliance and Investigations Unit Complaint Form

Voluntary statement and key filing limits

Customer and business/individual information

Vehicle details and other complaint types

What the Division investigates

Common outcomes of investigations

Alternatives to filing with DMV

Tips for buying a car

Compliance and Investigations Unit Complaint Form COMPLAINT VOLUNTARY STATEMENT I wish to file a complaint against the business or individual named below. I understand that the Division of Motor Vehicles DOES NOT represent private citizens seeking the return of monies or other personal remedies as a result of contractual disputes or civil actions. Customer Filing Complaint: Day Time Phone Email Address Address City State Zip Business or Individual Complaint Filed Against: Phone Address City State Zip Dealership Representative’s Name (If applicable) Vehicle Involved: (If applicable) VIN |____|____|____|____|____|____|____|____|____|____|____|____|____|____|____|____| Year _____________Make _______________________Model ____________________ Color ___________________ Plate Number/U-title______________________________ Other complaints NOT involving a motor vehicle sale or repair Explain Complaint: (Please attach copies of any documents you have to support your complaint) (Continue on Page 2) /2022 1 I, freely and voluntarily give this affidavit to the State of Delaware, Division of Motor Vehicles. I further certify and affirm that all information is true and correct to the best of my knowledge and that I will testify to these facts if requested to do so in any action brought against the business or individual named above. Incomplete or inaccurate information may delay or prevent an investigation. | Signature of Complainant | Date | | --- | --- | | DMV Representative Name/Title/Lane/Station \# | Date | DMV Representative’s Supervisor Date Supervisor Review and Signature Required Return the completed form to your local DMV office , Attn: Compliance & Investigations Unit: | DELAWARE CITY | WILMINGTON | DOVER | GEORGETOWN | | --- | --- | --- | --- | | 2101 Mid County Dr | 2230 Hessler Blvd | PO Box 698 | 23737 Dupont Blvd | | New Castle, DE 19720 | New Castle, DE 19720 | Dover, DE 19903 | Georgetown, DE 19947 | | (302) 326-5000 | (302) 434-3200 | (302) 744-2500 | (302) 853-1000 | [www.dmv.de.gov](www.dmv.de.gov) Internal Use Only: Case No Date Received: Investigator: CUSTOMER INFORMATION PAGES WHAT YOU SHOULD KNOW BEFORE FILING A COMPLAINT How to File a Complaint To file a complaint with the Division, you must complete a DMV Complaint Form and return it to the Division’s Compliance & Investigations Unit. Forms may be obtained at all DMV locations or on the Division’s website. Investigations Typically Conducted by the Division • Dealer failed to submit title documentation • Dealer fraud • DMV Employee misconduct • Unlicensed dealers • Counterfeit or fraudulent DMV documents • Odometer fraud • Violations of laws pertaining to the sale of motor vehicles • Identity theft Common Outcomes of Investigations Licensees often volunteer to resolve complaints once contacted by a DMV investigator. However, if violations of law are suspected, DMV Investigators will take the appropriate criminal or administrative actions in accordance with Delaware law or forward these violations to the appropriate law enforcement agency. Should that occur, you may be asked to testify in a court of law or administrative hearing. Investigations may be lengthy depending on the particular situation. Alternatives Civil Action – You may be able to seek remedy through the courts by contacting an attorney or legal aid group. Small claims are limited to $15,000 or less. The Division cannot give legal advice nor recommend an attorney. [https://www.courts.delaware.gov/jpcourt/](https://www.courts.delaware.gov/jpcourt/) [Complaints may also be filed with:](Complaints may also be filed with:) • Your Local Police Agencies (Stolen Vehicles, other criminal charges) • Better Business Bureau • Attorney General’s Consumer Protection Unit (1-800-220-5424) • Chamber of Commerce The DMV Compliance & Investigations Unit Does Not: • Investigate complaints against towing or

FAQs

What does the DMV say about its role in handling disputes and refunds?

The document states the Division does not represent private citizens seeking return of money or other personal remedies for contractual disputes or civil actions. It also states it cannot help you get a refund or cancel a sale and will not intervene in most vehicle sales contract or repair disputes.

Which types of issues does the DMV Compliance & Investigations Unit typically investigate?

The form lists typical investigations such as dealer failure to submit title documentation, dealer fraud, employee misconduct, unlicensed dealers, counterfeit or fraudulent DMV documents, odometer fraud, violations related to motor vehicle sales, and identity theft.

What happens after you file a complaint?

The document explains that licensees often volunteer to resolve complaints once contacted. If violations of law are suspected, DMV investigators will take appropriate criminal or administrative actions under Delaware law or forward matters to the appropriate law enforcement agency, and you may be asked to testify.

Sep 20, 2026

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