Commission for Mediation and Arbitration - Efficiency towards Disputes Solving in Tanzania - A Case Study of Dodoma Municipality

Oct 3, 2026

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This study explores the Commission for Mediation and Arbitration (CMA) efficiency in dispute solving in Tanzania, focusing on Dodoma Municipality. It examines key challenges affecting CMA performance, including funding shortfalls, documentation problems, inadequate training for stakeholders, and weak working conditions and remuneration. Data were collected from a sample of 40 respondents using questionnaires, interviews, observation, and documentary review, then analyzed descriptively with qualitative and quantitative methods using SPSS. Results indicate poor application of procedures and principles and limited capacity to resolve employee-employer disputes.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages111

Reading Time4 h 40 min

AccessFree to download

TABLE OF CONTENTS

CERTIFICATION

DECLARATION AND COPYRIGHT

COMMISSION FOR MEDIATION AND ARBITRATION EFFICIENCY TOWARDS DISPUTES SOLVING IN TANZANIA: A CASE STUDY OF DODOMA MUNICIPALITY By Nashon Kalinga Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Business Administration of the University of Dodoma The University of Dodoma October, 2014 CERTIFICATION The undersigned certifies that has read and hereby recommended for acceptance by the University of Dodoma, a Research Thesis entitled: Commission for Mediation and Arbitration Efficiency towards Disputes Solving in Tanzania: A Case Study of Dodoma Municipality, in fulfillment of the Requirements for the Degree of Master of Business Administration of the University of Dodoma. Dr Mark Paul Diyammi (SUPERVISOR) Date DECLARATION AND COPYRIGHT I, Nashon Kalinga, affirm that this research Thesis is my own inventive work and that it has not been presented to any other University for a similar or any other degree award. Signature:……………………….. No part of this Thesis may be reproduced, stored in any retrieval system, or transmitted in any form or by any means without prior written permission of the author or the University of Dodoma. DEDICATION This study is devoted to my lovely wife (Grace John Mlula) for her tireless support and cooperation in my entire career life (morally, financially and spiritually) . Besides, I devote the work to my son unique (Godbless Nashon Kalinga) and my lovely daughter (Gracious Nashon Kalinga) for their great encouragement and sources of inspiration for me in life. ACKNOWLEDGEMENTS With much respect, I most sincerely articulate thanks to all people who in one way or another contributed to the accomplishment of this work. Firstly, I thank God who is the basis of life and for His gift of wisdom. I also thank Dr Mark Paul Diyammi who ensured that I do the right thing. Special thanks go to the Management of Tanzania Meat Company Ltd (TMC-LTD) which allowed me to go for studies and successfully complete the program. It had proven difficult for me to join for studies without their permission. Closely related, the interactions I had with TMC LTD General Manager (Mr Leo B Akonaay), Masanja Mkuyu (Senior Assistant Accountant), Mr Jerry Eward Furugence (Assistant Accountant), Transphora Msyaliha (Cashier), and Miss Eva Marandu (Administrative Assistant) for social and financial cooperation provided in facilitating me during the period of my studies Special thanks again should go to my fellow Masters students for their supports, assistance and contribution in materials for this report especially Mr George Suleiman, Miss Kemilembe Kabigumila, Mr Mabula Mayiku, Elisha Thomson Mwankenja, and Miss Amina Waziri. May the Almighty God bless them for their contributions. I owe special gratitude to my beloved wife (Grace Nashon Kalinga) , my gorgeous Son (Godbless Nashon Kalinga), my lovely daughter (Gracious Nashon Kalinga) and my mother (Vitalia Kilunga) who tolerated all the years I was occupied with my studies and coped with the realities of life. I too, missed them. I appreciate the role played by the College of Humanities and Social Sciences headed by Prof. X Mbunda for the warm reception and provision of a good academic atmosphere when I approached them to pursue my studies at the University. ABSTRACT This study explores the Commission for Mediation and Arbitration Efficiency towards Disputes Solving in Tanzania, Dodoma Municipality in particular. It attempts to examine the CMA which has encountered a number of challenges, such challenges as budgetary crisis /lack of funding to accomplish the CMA activities and documentation problem are some of the notable problems facing CMA. The study used a sample of 40 respondents and its methodology employed questionnaires, interviews observation and documentary review during data collection. Data were collected through questionnaires and documentary source such as journals, books and various

FAQs

What is the main focus of the study on the CMA?

The study focuses on the efficiency of the Commission for Mediation and Arbitration in solving disputes in Tanzania, particularly in Dodoma Municipality.

What major challenges does the study identify as affecting CMA performance?

The study identifies budgetary/funding crises, documentation problems, very poor training for stakeholders, poor working conditions, skimpy management, unfriendly working environments, poor remuneration, and inadequate office facilities.

What does the study recommend to improve dispute-solving efficiency?

The study recommends that the government allocate sufficient funds to CMA and ensure adequate training programs. It also recommends providing education on labour laws and requiring CMA officials to follow regulations and handle disputes promptly to avoid delays.

Oct 3, 2026

Upload by hdkawk