Chromebook Testing FAQ - SecureApp & Sign-in Troubleshooting

Oct 3, 2026

Uploaded by dbqoiu

Compilation of troubleshooting scenarios for Chromebook-based testing workflows, focusing on SecureApp/AIRSecureTest secure browser access, login and sign-in behavior, and common screen failures. Covers issues such as spinning login screens, black/colored displays, missing apps, unresponsive controls, secure browser sound/volume problems, unsupported Chrome OS, incorrect state selection, and Google login or HTTP 400 errors. Provides step-by-step corrective actions including power cycling, secure browser restart, date/time checks, credential entry guidance, OS updates, and helpdesk ticket details.

LanguageEnglish

CategoryExam

FormatPDF

Pages7

Reading Time18 min

AccessFree to download

Troubleshooting Problems

SecureApp, AirSecureTest, and Apps

Problem-Chromebook Login Screen just Spins Problem-Adjusting Sound in the SecureApp Problem-AirTest Secure App Does Not Appear in Apps Problem-White screen of death Problem-Test sign-in screen won’t load Problem-Testing software asks for Google Login Credentials Problem-Apache Server Error Problem-American Institute for Research Screen Problem-Tricycle Guest Login Screen Problem-Screen is Black, Pink, Grey, or Blue Problem-Google Error Message “Confirm Form Resubmission” Problem-Student Chooses the Wrong State on the Initial Login Problem-Chrome OS/Browser Unsupported Problem-Chromebook Login Screen just Spins Description-Computer never has the option for student to log-in to Chromebook. It just spins. Solution-Check the date and time on the Chromebook (weird, but it happens) --make sure it’s up to date and restart Problem-Adjusting Sound in the SecureApp Description-Keyboard controls don’t work in SecureApp Solution-close secure browser, adjust volume settings, and reopen Follow step 2 in CAASPP Testing on Chromebooks Problem-AirTest Secure App Does Not Appear in Apps Description-when student clicks on “Apps”, AirSecure Test does not appear Solution-The operating system is out of date. Include Cart and Device \# in Helpdesk Ticket and we will respond as soon as possible Problem-White screen of death Description-No text or images appear on screen, keyboard and touchpad may be unresponsive Solution-Hold power button down to turn off. Hold down again to turn on Problem-Test sign-in screen won’t load Description-Bandwidth occasionally limits connection to testing software--white screens, not fully loaded screens, non-functioning buttons, etc. Solution-Ctrl-Alt-S may take you back to sign in screen or else hold power button to turn off. Hold again to turn on. Problem-Testing software asks for Google Login Credentials Description- Instead of testing screen, computer asks for Google login credentials Solution-enter district email and password *in the secure browser, student accounts are NOT automatically appended“@[wusdstudents.org](wusdstudents.org)”* Or, hold power button down to turn off. Hold down again to turn on Problem-Apache Server Error Description-After google login, screen shows [HTTP Status 400](HTTP Status 400) Solution-hold power button down to turn off. Hold down again to turn on. Login to chromebook to test internet connection, the log out and retry AIRSecureTest Problem-American Institute for Research Screen Description-Testing software asks for state Solution-select “California” and click “OK” Problem-Tricycle Guest Login Screen Description-Student has accessed “guest access” in the practice and training site Solution-click “close secure browser” and open back up Problem-Screen is Black, Pink, Grey, or Blue Description-The screen appears a different color but with all the correct information Solution-The student has chosen a different color-- it will revert to normal once the student completes the sign-in process Problem-Google Error Message “Confirm Form Resubmission” Description-Google’s Error unhappy face pops up with a message Solution-Hold power button down to turn off. Hold button again to turn on. Problem-Student Chooses the Wrong State on the Initial Login Description-Student doesn’t choose California and displays a different state’s AIRSecureTest App Login Screen Solution-Click the waffle in the upper left corner and choose California Problem-Chrome OS/Browser Unsupported Description-error message saying that Chrome OS is unsupported Solution-The operating system is out of date. Include Cart and Device \# in Helpdesk Ticket and we will respond as soon as possible

FAQs

What should be done when the Chromebook login screen just spins during testing?

Check the Chromebook date and time, ensure it is up to date, then restart the device.

Why doesn’t the AirTest Secure App appear under Apps, and what’s the fix?

The operating system is out of date. Include the Cart and Device number in the helpdesk ticket so support can respond.

What can resolve a white screen or a sign-in screen that won’t load?

Try Ctrl-Alt-S to return to the sign-in screen, and if needed hold the power button down to turn off, then power back on.

Oct 3, 2026

Uploaded by dbqoiu