CHL Annual Report 2025

Sep 18, 2026

Uploaded by Marry

CHL Annual Report 2025 outlines the organisation’s performance and progress one year into its 2024–27 Strategic Plan, emphasizing a people-first approach alongside commercial discipline and social purpose. It highlights FY25 achievements across strategic initiatives, governance strengthening through mirror boards, and operational readiness via new intranet, website, and brand identity review. The report also covers customer wellbeing, culture and workforce support, sustainability and governance, and expanded influence to improve housing outcomes, with acknowledgements of Traditional Owners and Indigenous cultures.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages38

Reading Time1 h 36 min

AccessFree to download

Message from the Chair of the Board

Message from our CEO

CHL impact snapshot for FY25

Strategy and transformation

FY25 achievements across our strategic initiatives

Improve customer wellbeing

Strengthen our culture and support to our people

Promote corporate sustainability and good governance

Broaden our influence to improve housing outcomes

Directors’Report

Directors’Declaration

Concise Financial Statements

Annual Report Contents Acknowledgement Of Country CHL acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present. Message from the Chair of the Board .......................................................................................................4 Message from our CEO .....................................................................................................................................................6 CHL impact snapshot for FY25 ........................................................................................................................... 8 Strategy and transformation .................................................................................................................................10 CHL. You belong........................................................................................................................................................................12 One year into our 2024-27 Strategic Plan: putting people first ................ 15 Our priorities for impact in FY26 and beyond ...........................................................................17 FY25 achievements across our strategic initiatives ...................................................... 19 Improve customer wellbeing ............................................................................................................. 19 Hear from our customers ............................................................................................................... 26 Strengthen our culture and support to our people .....................................30 Hear from our people ............................................................................................................................ 34 Promote corporate sustainability and good governance ..................38 Broaden our influence to improve housing outcomes ...........................42 Thank you to our partners ........................................................................................................................................ 46 Diverse developments in FY25 ........................................................................................................................48 Progressed ..................................................................................................................................................................... 50 Completed ....................................................................................................................................................................... 52 Meet our Board ..........................................................................................................................................................................54 Directors’Report .....................................................................................................................................................................59 Directors’Declaration ...................................................................................................................................................... 61 Concise Financial Statements .......................................................................................................................... 62 2 CHL Annual Report 2025 3 Message from the Chair of the Board, John De Vries CHL is recognised for its national reach and local connections, demonstrated by the diverse spread of its people, including across CHL’s Executive Leadership Team and the Board of Directors. As the new Chair for CHL since December 2024, I’m proud to represent the Board as we collectively provide support to the Executive team and serve as Directors across CHLand its wholly contr

FAQs

What is the focus of CHL’s 2024–27 Strategic Plan as described in the 2025 Annual Report?

The report presents a people-first strategy that integrates commercial discipline while blending social purpose with financial accountability.

What governance changes were introduced during FY25?

FY25 governance strengthening included the introduction of ‘mirror boards’ across CHL operating subsidiaries to streamline and centralise decision-making.

How does the report describe efforts to improve housing outcomes?

It highlights initiatives to deepen customer impact, improve responsiveness to the housing crisis, and broaden CHL’s influence to support better housing outcomes.

Sep 18, 2026

Uploaded by Marry

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