Chapter 3 Innovation, Performance & Change Management: Process Improvement & Strategy

Jul 17, 2026

Uploaded by Violet

Chapter 3 covers innovation, performance improvement, and change management through process improvement concepts and strategic process design. It defines Business Process Automation, Rationalization, and Business Process Re-Engineering (BPR) and lists common process problems such as unnecessary activities, duplication, missing steps, wrong sequencing, and misallocated ownership, with corresponding solutions including removal, role consolidation, reordering, outsourcing, and automation. It classifies processes by complexity and strategic importance (A–D) and matches strategies accordingly. The chapter then explains project fundamentals, including triple constraints (quality, timeline, cost), stakeholder roles, and project lifecycle initiation. It details key initiation artifacts—PID/Business Case, Project Charter, and the Benefit Realization Plan—plus PID advantages and typical contents covering scope, costs, benefits, risks, constraints, feasibility, assumptions, and monitoring.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages20

Reading Time50 min

AccessFree to download

Chapter 3- Innovation, Performance & Change Mgt Process Improvement & Strategy Terminologies Business Process Automation: Manual tasks are automated using machinery or IT Business Process Rationalization: Already automated tasks are further improved by using latest machinery or IT. This is part of continuous improvement strategy Business Process Re-Engineering: Fundamental rethinking and radical redesigning of processes in order to achieve dramatic results. BPR adopts a ‘clean sheet’ approach whereby the entire process is redesigned from scratch. Common Problems in Processes Problems ▪ Lengthy ▪ Some activities unnecessary ▪ Duplication ▪ Some activities missing ▪ Activities in wrong order ▪ Activities being performed by a wrong department or person Solutions ▪ Removing unnecessary activities ▪ Combining activities or roles ▪ Changing order of activities in logical flow ▪ Allocating activities to right department or person ▪ Outsourcing ▪ Automation Process Complexity High Low | B | D | | --- | --- | | A | C | Low High Strategic Importance A: Simple / straight forward process but not contributing to company’s core strategy Strategy: Simple automation using off-the-shelf softwares or outsource (e.g. payroll, office cleaning) B: Complex process but not contributing to company’s core strategy. Hard to automate. Strategy: Outsource to a specialist vendor (e.g. taxes, legal) C: Simple process but important to company’s core strategy Strategy: Automate or Rationalize in order to increase quality, efficiency and reduce cost (e.g. order processing system) D: Complex, high value process which generates competitive advantage for the organization Strategy: Careful process designing, employee best experts, best IT solution, etc. (e.g. research and product development, marketing) Projects ▪ Project: a one-off non-routine activity that has a 􀀦 Beginning and end 􀀦 Clear objectives 􀀦 Within time, cost and quality ▪ Project Management: Structure, responsibilities, activities, resources used to control projects ▪ Triple Constraints in Project (PROJECT TRIANGLE) A project has to the following three aspects at all times: 􀀦 Quality 􀀦 Timeline 􀀦 Cost ▪ Project Stakeholders: people, departments or external parties either involved in the project OR effected by the project. It includes internal as well as external stakeholders such as: 􀀦 Project sponsor 􀀦 Project manager 􀀦 Project team 􀀦 Users / concerned department (s) 􀀦 Customers 􀀦 Suppliers 􀀦 Government 􀀦 Society /community Project Lif ecycle Project lifecycle is all the stages through which a project passes from start till end. 1. PROJECT INITIATION This stage covers basic information to enable the Board to approve or reject the proposed project. It includes the following: ▪ Scope and objective ▪ Cost and benefit analysis ▪ Key stakeholders (e.g. project sponsor, project manager, project team, u

Jul 17, 2026

Uploaded by Violet