Cert Prep - IT 293 / CRN 56115 - Spring 2021 - Course Description and Goals

Sep 20, 2026

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Course document for Cert Prep A+ covering IT 293 (CRN 56115) in Spring 2021 with James Hart as instructor. Provides course description focused on microprocessor operating systems across Windows, Linux, and macOS, including security and GUI/command-line troubleshooting. Outlines student learning outcomes aligned with CompTIA 220-1001 and exam preparation for the CompTIA 1002 certification, plus technical skills, email and contact instructions, web conferencing requirements, technical support contacts, and required references and supplementary materials.

LanguageEnglish

CategoryExam

FormatPDF

Pages9

Reading Time23 min

AccessFree to download

Course Description

Course Goals

Student Learning Outcomes / Course Objectives

Technical Skills

Technical Requirements

Coursework and Participation

Instructor Response Time

Cert Prep: A+ IT 293 / CRN\# 56115 Spring 2021 James Hart [hart56@unm.edu](hart56@unm.edu / ph. 505.239.3435)[ / ph. 505.239.3435](hart56@unm.edu / ph. 505.239.3435) Flexible Contact Hours: MTWT 10:00 AM – 2 :00 PM or ARR COURSE DESCRIPTION Introduction to microprocessor operating systems – Microsoft Windows, Linux, Apple’s OSX. Course work includes security, software troubleshooting (GUI and command line), operating system procedures. Course Goals: Prepare students to have the knowledge, skills, and abilities to pass the CompTIA 1002 certification exam EMAIL Be sure to check your contact information in Banner and keep it updated. UNM email as our official form of course communication. When communicating with your instructor always include class name in the subject header. Student Learning Outcomes/Course Objectives (see also CompTIA 220-1001 and 220-1002-exam objectives.pdf) CompTIA 220-1001 (See more detail of objective’s link on Learn) • Install and configure laptop hardware and components • Configure basic mobile device network connectivity • Compare and contrast TCP and UDP ports • Compare and Contrast wireless networking protocols • Explain common network configuration concepts • Identify common connector types • Explain the purposes and uses of various peripheral types • Summarize power supply types and features • Compare and contrast cloud computing concepts • List best practice methodology to resolve problems • Troubleshoot problems related to motherboards, RAM, CPUs, and power • Given a scenario, troubleshoot common wired and wireless network problems • Given a scenario, troubleshoot printers CompTIA 220-1001 (See more detail of objective’s link on Learn) • Compare and contrast common operating system types and their purposes • Summarize general OS installation considerations and upgrade methods • Given a scenario, demonstrate Microsoft’s and Linux’s command line tools • Given a scenario , demonstrate Microsoft operating system features and tools. • Given a scenario , demonstrate Microsoft’s Control Panel utilities • Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems. • Security o Summarize importance of physical security measures o Explain logical security concepts o Compare and contrast wireless security protocols o Demonstrate how to detect, remove, and prevent malware • Software Troubleshooting o Resolve common Microsoft Windows problems o Resolve given PC security issues • Demonstrate how to follow best practices for communication and professionalism TECHNICAL SKILLS In order to participate and succeed in this class, you will need to be able to perform the following basic technical tasks: • Use UNM Learn (help documentation located in "How to Use Learn" link on left course menu, and also at Online Student Documentation ) . Also, UNM-Valencia provides a Blackboard Learn Jumpstart self-learning module to give you practice with the most commonly used tools in UNM Learn. Ask your instructor if you do not see the UNM-Valencia Blackboard Learn Jumstart in your list of classes in UNM Learn. • Use email – including attaching files, opening files, downloading attachments • Use the in-course web conferencing tool (Collaborate Web Conferencing software in UNM Learn) or use Zoom or other web conferencing tool • Download and install an application or plug in – required for participating in web conferencing sessions TECHNICAL REQUIREMENTS Computer • A high-speed Internet connection is highly recommended. • Supported browsers include: Detailed Supported Browsers and Operating Systems • Any computer capable of running a recently updated web browser should be sufficient to access your online course. However, bear in mind that processor speed, amount of RAM and Internet connection speed can greatly affect performance. • For the best experience when using the Kaltura Media Tools

FAQs

What operating system platforms are covered in IT 293?

The course introduces microprocessor operating systems across Microsoft Windows, Linux, and Apple’s OSX, with emphasis on security and troubleshooting using both GUI and command line tools.

What certification exam does the course prepare students for?

The course prepares students to pass the CompTIA 1002 certification exam by building the knowledge, skills, and abilities required for the exam.

What are the key student learning outcomes listed for the course?

Outcomes include installing and configuring hardware, configuring network connectivity, comparing TCP and UDP ports, explaining OS installation and upgrades, demonstrating command-line tools, and troubleshooting common hardware, network, printer, and security problems.

What technical requirements are specified for participating in the class?

Students need a high-speed internet connection, a supported web browser, tools for Kaltura Media Tools, and web conferencing access via a USB headset with microphone. A USB flash drive (at least 16G) is listed as a supplementary requirement.

Sep 20, 2026

Uploaded by Lute