CASPER Reports - Certification and Survey Provider Enhanced Reports - October 2020 - Access and Reporting Guidance

Oct 3, 2026

CASPER (Certification and Survey Provider Enhanced Reports) training materials explain how QIES and CASPER relate within CMS reporting, and who may access CASPER using individual credentials. Guidance covers required CMSNet and QIES registrations, including two-step login acquisition, helpdesk contact points, email-based login information, and secure connection steps. It also specifies user account limits per facility, exceptions for ePOC, and forms and email instructions for adding or deleting individual accounts.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages57

Reading Time2 h 24 min

AccessFree to download

CASPER Overview

QIES and CASPER relationship

Who can access CASPER and credential rules

MDS Individual Access

CMSNet user ID requirement

Two-step registration process

Contacts and email login information

Account limits and ePOC exception

Individual account maintenance request

PBJ Individual Access

CMSNet user ID requirement

Two-step registration process

Account limits and ePOC exception

Individual account maintenance request

Corporate Access

Corporate ID request and updates

Corporate forms and processing workflow

CASPER Reports Stacey Bryan RN, BSN, RAC-CT State RAI Coordinator MO Department of Health & Senior Services October 2020 CASPER (Certification and Survey Provider Enhanced Reports) • QIES (Quality Improvement and Evaluation System) is the CMS National Reporting Database. • CASPER is a part of QIES where you can request and/or retrieve reports. • People who can access CASPER include but is not limited to MDS Coordinators, Administrators, Directors of Nursing, QA Nurses and Corporate Nurses. • Each person to access CASPER needs to have their own user ID and password. Do not use others ID and password and don’t let others use your ID and password. MDS Individual Access [https://qtso.cms.gov/access-forms/mds-individual-access](https://qtso.cms.gov/access-forms/mds-individual-access) All providers must request a CMSNet User ID to access secure CMS sites (e.g., submissions pages / reports) unless an otherwise secure connection has been established. Requesting access to CMS systems requires two steps to obtain two separate login IDs. Step 1: Call CMSNet Helpdesk (888-238-2122) for questions with Step 1 Use the CMSNet Online Registration application to request a CMSNet User ID. The CMSNet ID is needed to access secure CMS sites (e.g., submissions pages/reports) unless an otherwise secure connection has been established. CMSNet Online Registration Instructions Step 2: Call QIES Helpdesk (800-339-9313) for questions with Step 2 Use the QIES online User Registration tool to obtain a QIES Submission ID. Once you have registered for a CMSNet User ID, you will receive an email from [MDCN.mco@palmettogba.com](MDCN.mco@palmettogba.com) containing your login information. Using this information you will connect through the 'CMS Secure Access Service'. Once securely connected, select the 'CMS QIES Systems for Providers' link to access the QIES online 'User Registration'tool. New users must utilize the online 'User Registration' tool to obtain a QIES Submission login ID (the only exception is Corporate/Third-Party accounts) . Please NOTE: CMS allows a total of TWO (2) Individual User accounts per facility. **Exception: CMS allows a total of FOUR (4) ePOC user accounts ** MDS / ePOC / PBJ Individual User Account Maintenance Request (Only use this form to remove individual accounts or request additional users.) 􀂙 To delete a QIES Submission ID access send an email to [iqies@cms.hhs.gov](iqies@cms.hhs.gov) with the access you need deleted and the CCN of the facility. CMSNet Access Request Form (Only use this form to remove individual access or request access if online registration is unavailable) 3 PBJ Individual Access [https://qtso.cms.gov/access-forms/pbj-individual-access](https://qtso.cms.gov/access-forms/pbj-individual-access) All providers must request a CMSNet User ID to access secure CMS sites (e.g., submissions pages / reports) unless an otherwise secure connection has been established. Requesting access to CMS systems requires two steps to obtain two separate login IDs. Step 1: Call CMSNet Helpdesk (888-238-2122) for questions with Step 1 Use the CMSNet Online Registration application to request a CMSNet User ID. The CMSNet ID is needed to access secure CMS sites (e.g., submissions pages/reports) unless an otherwise secure connection has been established. CMSNet Online Registration Instructions Step 2: Call QIES Helpdesk (800-339-9313) for questions with Step 2 Use the QIES online User Registration tool to obtain a QIES Submission ID. Once you have registered for a CMSNet User ID, you will receive an email from [MDCN.mco@palmettogba.com](MDCN.mco@palmettogba.com) containing your login information. Using this information you will connect through the 'CMS Secure Access Service'. Once securely connected, select the 'CMS QIES Systems for Providers' link to access the QIES online 'User Registration'tool. New users must utilize the online 'User Registration' to

FAQs

What is the relationship between QIES and CASPER?

QIES is the CMS National Reporting Database. CASPER is a component of QIES that lets users request and retrieve reports.

How do users obtain CMSNet and QIES access for secure CMS sites?

Access requires two steps to obtain two separate login IDs: a CMSNet User ID (via CMSNet Online Registration with CMSNet Helpdesk support) and a QIES Submission ID (via the QIES online User Registration tool with QIES Helpdesk support).

What are the limits on individual user accounts per facility, and what is the ePOC exception?

CMS allows a total of two (2) individual user accounts per facility. The exception states CMS allows up to four (4) ePOC user accounts.

Oct 3, 2026

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