CASPER Provider User Manual - Enter New Claims - View/Correct/Delete Claims in Batch

Oct 3, 2026

Provider-focused user guide for the CASPER system, detailing how to request access and use the application to submit claims, manage them in batches, and review adjudication results. Covers the CASPER Help support workflow, typical response times, and the information required when reporting issues, including secure handling via Zix. Provides step-by-step actions for entering new claims, viewing claims in batch, and using options for checks and EOB printing, plus batch and provider claim navigation.

LanguageEnglish

CategoryTechnology

FormatPDF

Pages8

Reading Time20 min

AccessFree to download

Casper System Support

Enter New Claims

View/Correct/Delete Claims in Batch

View Checks and Print EOB

View All Batches and Claims

View Provider Claims by Client

Print Provider Authorization Verification Report

WEBSITE [www.pcesecure.com/casper](www.pcesecure.com/casper) TABLE OF CONTENTS 2 Casper System Support 3 Enter New Claims 4 View/Correct/Delete Claims in Batch 5 View Checks and Print EOB 6 View All Batches and Claims 7 View Provider Claims by Client 8 Print Provider Authorization Verification Report CASPER System Support [CHelp@centrawellness.org](CHelp@centrawellness.org) (231) 882-2155 Typical Response Time: Monday-Friday between 8 AM-5 PM For reporting issues, please provide the following information, if applicable: • User Name • Client ID • Screen (upper right corner) • Section • Steps you took and what happened • Screen shots are helpful as well All authorization/contract information is still handled by our CAPS department. Our IT department handles tech support items and those should go through the CASPER Help email. Also, we require that any confidential information (client identifying or confidential text or imagines in the e-mail) be sent to us securely. We use a system called Zix for this. You must set up an account in order to view/send attachments. Below is the link to the instructions and information about Zix: [http://www.uapguide.com/centra-wellness-network/customer/introduction](http://www.uapguide.com/centra-wellness-network/customer/introduction) This is the link to set-up a Zix account: [https://web1.zixmail.net/s/login?b=centrawellness](https://web1.zixmail.net/s/login?b=centrawellness) Contract providers must provide a signed CASPER system user access request prior to utilization. Once this has been submitted, you will be notified of the login information. We look forward to working with you! Sincerely, CASPER Help ENTER NEW CLAIMS Enter Claim Information SAVE Click SAVE Enter more claims if applicable Claim Submission (AP) Left Side of Screen 9 View Cl~~aims~~ in Batch Submit Claims to CMH View Batch Info Click on the Messages Icon (Top of Screen) Message/Report Adjudication Report for Batch Number xxxxxx (PDF) Click on the Report Link and view the report VIEW/CORRECT/DELETE CLAIMS IN BATCH VIEW CHECKS AND PRINT EOB Starting Check Date = Date Batch was submitted Choose Print Option VIEW ALL BATCHES AND CLAIMS Enter Batch Dates: Batch Status = Claim Data Entry = has not been submitted to CWN Paid/Sent to GL = Payment has been made Adjudicated – Pending Approval – Claim is being processed by CWN VIEW PROVIDER CLAIMS BY CLIENT PRINT PROVIDER AUTHORIZATION VERIFICATION REPORT Purpose: Find authorization

FAQs

How should providers contact CASPER Help when reporting an issue?

Provide your user name, client ID, the screen location (upper right corner), section, and the steps you took plus what happened. Screen shots are helpful as well.

What information is required for secure email attachments?

Confidential information must be sent securely using Zix. You must set up a Zix account to view and send attachments.

What is required before contract providers can use CASPER?

Contract providers must submit a signed CASPER system user access request first. After submission, you are notified with the login information.

Oct 3, 2026

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