Cambridge International Direct user guide - November 2021 series - How to use post-results checks

Oct 23, 2026

Guidance for centres using Cambridge International Direct to submit post-results checks for the November 2021 series. The guide explains how to log in, choose the “Enquiry About Results” tab, select the correct series, create an enquiry, and verify centre email and candidate details. It covers service-specific requirements for Service 1 proposed grades and Service 2 evidence, plus save, delete, submit, and status updates through acknowledgement, completed outcome upload, and download of outcome letters.

LanguageEnglish

CategoryTechnology

FormatPDF

Pages12

Reading Time30 min

AccessFree to download

How to use Cambridge International Direct

Step-by-step submission for post-results checks

Services, evidence, and centre details

Saving, deleting, submitting, and status tracking

Associate Centres and outcome handling

Cambridge International Direct user guide Guidance for centres using Direct to submit post-results checks in the November 2021 series How to use Cambridge International Direct Step 1 Log in to Direct and select the ‘Administer Exams’ tab. Step 2 Select the ‘Enquiry About Results’ tab then navigate to the ‘Enquiry About Results’ tab below and select the November 2021 series. 1 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 3 Here you will see a list of services available to you, the deadline and the number of days remaining before the deadline passes. Click ‘Create Enquiry’. Step 4 Select the service and check your centre details are correct. It is really important you check your centre’s email address. If it is incorrect, update the details by selecting ‘My Centre Details’. For Post-results check Service 1 and Post-results check Service 2, you will need to choose the candidate you wish to submit a check for, as well as the qualification and the syllabus. 2 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 5 Select the qualification and syllabus you want to request a post-results check for. 3 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 6 You can save or delete your enquiry at any stage. If you click ‘Save’, a message confirming your request will appear. At this stage you have not yet submitted your request and you can make further changes. 4 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 7 For a Post-results check Service 1 you will need to submit the proposed grade of the relevant candidate. You can do this once you have selected the candidate using a drop-down that will appear in the‘Proposed Grade’ column. For a Post-results check Service 2, you will need to submit evidence as listed in the Guidance on Post-results Checks and Appeals supplement for the November 2021 series. You can find out more on the ‘Post-results checksand appeals’ pages of our website, [www.cambridgeinternational.org/covid/november-2021-exam-series/](www.cambridgeinternational.org/covid/november-2021-exam-series/)[ ](www.cambridgeinternational.org/covid/november-2021-exam-series/)[school-assessed-grades/post-results-checks-and-appeals](school-assessed-grades/post-results-checks-and-appeals) Step 8 If you click ‘Delete’, a message confirming your request will appear and you will be redirected to the‘Enquiry About Results’ tab. If you want to request a post-results check, you will need to start your request again. 5 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 9 Once you are ready to submit your request, select ‘Submit’. A declaration window will appear. Read the declarations, tick the checkboxes and click ‘Submit’. Step 10 Once you have submitted your request the status of your request will be shown as ‘Submitted’. 6 Cambridge International Direct user guide – November 2021 series How to use Cambridge International Direct continued Step 11 Once we have received your request, the status of your request will be shown as ‘Acknowledged’. You will also receive an acknowledgement email from us. Please use your enquiry number if you contact us about the request. If we have questions about your request we will contact you. Step 12 If you do not receive your acknowledgement email after two working days of submitting your request contact us immediately, as this may mean we have not received your request. Step 13 You should check the acknowledgement email to make sure the details are correct. If you find any errors contact us immediately. You can email [info@cambridgeinternational.org](info@cambridgeinternational.org) with the query. Pleas

FAQs

How do centres start a post-results check request in Direct for the November 2021 series?

Log in to Direct, open “Administer Exams”, then select the “Enquiry About Results” tab and choose the November 2021 series. Click “Create Enquiry” to begin the request.

What is required for Post-results check Service 1 versus Service 2?

For Service 1, submit the proposed grade for the relevant candidate using the drop-down in the “Proposed Grade” column. For Service 2, submit evidence as listed in the “Guidance on Post-results Checks and Appeals” supplement for the November 2021 series.

What should be done after submitting, and how can the outcome letter be accessed?

After submission, monitor the status shown in Direct (e.g., “Submitted” then “Acknowledged”). Once received, the outcome is uploaded to the Direct account; an email notifies availability, and the outcome letter can be downloaded in the “Files” section as “OutLetter”.

Oct 23, 2026

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