CAHPS Hospice Survey: Podcast for Hospices - Public Reporting of CAHPS Hospice Survey Scores - Updated March 2024

Oct 3, 2026

Upload by Dipper

Transcript for the CAHPS Hospice Survey: Podcast for Hospices series, focused on how hospice organizations publicly report CAHPS Hospice Survey scores. It explains the Hospice Quality Reporting Program (HQRP) inputs, quarterly updates on Care Compare, calculation using eight rolling quarters, and the 30-day provider preview via the CASPER application. The transcript details composite and global measures, data adjustment for case mix and survey administration mode, and how top-box star ratings are determined for Family Caregiver Experience.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages6

Reading Time15 min

AccessFree to download

Public Reporting of CAHPS Hospice Survey Scores

Overview of HQRP and quarterly updates

CAHPS Hospice Measures

Data Adjustment

Scoring and Top-Box Scores

Provider Preview Report and box scores

CAHPS Hospice Survey Podcast for Hospices – Transcript Public Reporting of CAHPS Hospice Survey Scores Presentation available at [https://hospicecahpssurvey.org/en/hospice-tools/podcasts-for-hospices/](https://hospicecahpssurvey.org/en/hospice-tools/podcasts-for-hospices/)[ ](https://hospicecahpssurvey.org/en/hospice-tools/podcasts-for-hospices/)Updated March 2024 Slide 1 – Podcast for Hospices-Public Reporting of CAHPS Hospice Survey Scores Welcome to the CAHPS Hospice Survey: Podcast for Hospices series. These podcasts were created for administrators and other staff members at hospice organizations. In this podcast, we will discuss public reporting of CAHPS Hospice Survey Scores, including an overview of the process, how to interpret your scores, and how to request CMS review of your scores. Slide 2 – Overview The Hospice Quality Reporting Program, or HQRP, includes data submitted by hospices through the Hospice Item Set, or HIS data collection tool, data from Medicare hospice claims, and the CAHPS Hospice Survey. In this podcast, we discuss how CAHPS Hospice Survey measure scores are calculated and reported to hospices and the public. The Care Compare Website publicly displays hospice scores for HIS and CAHPS Hospice Survey measures. Measure scores are updated quarterly. CAHPS Hospice Survey measure scores are calculated using 8 rolling quarters of data. Scores are reported for hospices that have at least 30 completed surveys during those quarters, which are referred to as the reporting period. Prior to each quarterly release of data on Hospice Care Compare, hospice providers have the opportunity to review their CAHPS Hospice Survey scores during a 30-day preview period. Each hospice will receive a CAHPS Hospice Provider Preview Report to review. These reports give providers the opportunity to preview their CAHPS Hospice Survey results prior to public display on Hospice Care Compare. The CAHPS Hospice Provider Preview Reports can be accessed via the CASPER application. Slide 3 – CAHPS Hospice Measures There are 47 questions in the CAHPS Hospice Survey. It might not be helpful to consumers for the responses to each individual question to be publicly reported. For this reason, responses to some questions on similar topics are combined and reported as “composite measures.” Care Compare reports results for eight measures. There are six composite measures, which are comprised of multiple survey questions, and two single-item or global measures, which are the results of one survey question each. [https://hospicecahpssurvey.org/](https://hospicecahpssurvey.org/) The questions included in each measure can be found on the “scoring and analysis” tab on the CAHPS Hospice Survey website. Slide 4 – CAHPS Hospice Measures The six composite, or multi-item measures are: Communication with family, Getting timely help, Treating patient with respect, Emotional and spiritual support, Help for pain and symptoms, and Training family to care for patient. The two global, or single-item, measures are: Rating of this hospice and Willing to recommend this hospice. Slide 5 – Data Adjustment Hospice ratings should be an indicator of the quality of the hospice, and any differences in ratings between hospices should only reflect differences in their quality. For this reason, before they are publicly reported, results are adjusted to level the playing field. That is, we adjust for factors that are not directly related to hospice performance. We adjust for “case mix” and for “mode” of survey administration. There is more information about data adjustment in the “Adjustments to Survey Data for Public Reporting” podcast. Slide 6 – Scoring Overview The Care Compare website displays results of the CAHPS Hospice Survey under “Family Caregiver Experience.” After selecting a hospice or multiple hospices, the table will display the ”Family Caregiver Survey Rating”, as well as each hospice’s top-box scores for each

FAQs

What is the Hospice Quality Reporting Program (HQRP) used for in this podcast?

HQRP is described as including data submitted by hospices through the HIS data collection tool, Medicare hospice claims data, and the CAHPS Hospice Survey. The podcast explains how CAHPS Hospice Survey measure scores are calculated and reported to hospices and the public.

How are CAHPS Hospice Survey measure scores calculated and when are they released?

Scores are calculated using eight rolling quarters of data. Measure scores are updated quarterly on the Care Compare website, and hospices qualify for reporting when they have at least 30 completed surveys during the reporting period.

What are top-box scores and how do they relate to the star rating?

Top-box scores are the proportion of respondents selecting the most positive response options for each question in the measure. The Family caregiver survey rating is a 1–5 star summary of the eight measures, and additional details are referenced in the Star Rating podcast.

Oct 3, 2026

Upload by Dipper