Become ITIL® 4 Foundation Certified in 7 Days - Understand and Prepare for the ITIL Foundation Exam with Real-life Examples - Second Edition

Sep 30, 2026

Become ITIL® 4 Foundation Certified in 7 Days delivers exam-focused guidance for the ITIL Foundation credential. The material is designed to help learners understand the ITIL Foundation exam using real-life examples, structured for efficient day-by-day preparation. It introduces updated concepts for ITIL 4 and contrasts them with ITIL V3, addressing major shifts in service management thinking. The book also covers practical preparation priorities to support confident exam performance.

LanguageEnglish

CategoryExam

FormatPDF

Pages30

Reading Time1 h 16 min

AccessFree to download

About the Author

About the Technical Reviewer

Preface

Introduction

Day 1

Chapter 1: Introduction to the New ITIL

Why ITIL 4?

ITIL V3 Was Not for the Digital Age

Emergence of DevOps

Incompatible Service Lifecycle

ITIL Reinvented

Brief ITIL History

ITIL V3 and ITIL 4: The Differences

The Service Lifecycle Is Dead

Introducing Practices

Service Has a New Definition

Governance Is a New Kid on the Block

Automation Is In

Become ITIL® 4 Foundation Certified in 7 Days Understand and Prepare for the ITIL Foundation Exam with Real-life Examples — Second Edition — Abhinav Krishna Kaiser Become ITIL® 4 Foundation Certified in 7 Days Understand and Prepare for the ITIL Foundation Exam with Real-life Examples Second Edition Abhinav Krishna Kaiser Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples Abhinav Krishna Kaiser Staines, UK ISBN-13 (pbk): 978-1-4842-6360-0 ISBN-13 (electronic): 978-1-4842-6361-7 [https://doi.org/10.1007/978-1-4842-6361-7](https://doi.org/10.1007/978-1-4842-6361-7) Copyright © 2021 by Abhinav Krishna Kaiser This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that maybe made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Managing Director, Apress Media LLC: Welmoed Spahr Acquisitions Editor: Celestin Suresh John Development Editor: Laura Berendson Coordinating Editor: Aditee Mirashi Cover designed by eStudioCalamar Cover image designed by Freepik ([www.freepik.com](www.freepik.com)) ITIL® is a (registered) trademark of AXELOS Limited. All rights reserved. Distributed to the book trade worldwide by Springer Science+Business Media New York, 1 New York Plaza, Suite 4600, New York, NY 10004-1562, USA. Phone 1-800-SPRINGER, fax (201) 348-4505, [e-mail orders-ny@springer-sbm.com](e-mail orders-ny@springer-sbm.com), [or visit www.springeronline.com. Apress Media](or visit www.springeronline.com. Apress Media), LLC is a California LLC and the sole member (owner) is Springer Science + Business Media Finance Inc (SSBM Finance Inc) . SSBM Finance Inc is a Delaware corporation. For information on translations, [please e-mail booktranslations@springernature.com](please e-mail booktranslations@springernature.com); for reprint, paperback, or audio rights, [please e-mail bookpermissions@springernature.com](please e-mail bookpermissions@springernature.com). Apress titles may be purchased in bulk for academic, corporate, or promotional use. eBook versions and licenses are also available for most titles. For more information, reference our Print [and eBook Bulk Sales web page at www.apress.com/bulk-sales](and eBook Bulk Sales web page at www.apress.com/bulk-sales). Any source code or other supplementary material referenced by the author in this book is available to readers on GitHub via the book’s product page, [located at www.apress.com/](located at www.apress.com/)[ ](located at www.apress.com/)978-1-4842-6360-0. For more detailed information, [please visit www.apress.com/source-code](please visit www.apress.com/source-code). Printed on acid-free paper Dedicated to my wife Radhika and

FAQs

What is the book’s main goal for readers preparing for the ITIL Foundation exam?

It helps readers understand and prepare for the ITIL Foundation exam using real-life examples, with an efficient “in 7 days” approach.

Which ITIL topics does the book cover early on?

It begins with an introduction to the new ITIL, including why ITIL 4 matters, how ITIL V3 differs, and why these changes relate to the digital age.

How does the book position the differences between ITIL 4 and earlier ITIL versions?

It explicitly highlights key contrasts, such as how the service lifecycle and service management ideas are reshaped in ITIL 4 compared with ITIL V3.

Sep 30, 2026

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