Arizona Department of Public Safety Public Safety Call-Taker Selection Process - Phase One & Two Exam Plan

Oct 4, 2026

Uploaded by moss~

Arizona Department of Public Safety Public Safety Call-Taker selection process outlines a step-by-step pathway applicants must complete to advance. Phase one requires passing a CritiCall computerized examination weighted at 100%, assessing map reading, analytical reasoning, proofreading, and information classification and prioritization under high time pressure, with results ranked numerically. Preference points may be added with proper documentation. Phase two requires completing hiring manager interviews, a polygraph, preemployment drug testing, background investigation across driving, civil, and criminal history and substance use, and hearing and vision testing against specific decibel and acuity thresholds.

LanguageEnglish

CategoryExam

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

Selection Process Overview

Phase One

CritiCall Examination

Phase Two

Interview With Hiring Manager(s)

Polygraph Examination

Preemployment Drug Testing

Background Investigation

Hearing and Vision Test

ARIZONA DEPARTMENT OF PUBLIC SAFETY PUBLIC SAFETY CALL-TAKER SELECTION PROCESS Note: An applicant must pass each step of the process before moving on to the next step. PHASE ONE 1. CRITICALL EXAMINATION (weighted at 100%) Successful candidate must pass a computerized examination that covers map reading, analytical reasoning, proofreading, and classifying and prioritizing information. The examination process measures a candidate’s ability to read, write , manipulate, remember, and follow instructions at a highly stressful rate of speed. Applicants successfully completing the CritiCall exam will be ranked in numeric order and placed on an eligibility list. Applicants who are claiming preference points and provide the appropriate documentation (i.e. , DD214, etc. ) will have five (5) points added to their final passing score. Candidates will be invited to proceed to the next phase of testing in the order of their rankings. Steps four through seven will be completed if the applicant is chosen for further processing after an interview. PHASE TWO 2. INTERVIEW WITH HIRING MANAGER(S) Eligible candidates will be scheduled for an interview with the hiring managers of the Operations Communications Bureau. 3. POLYGRAPH EXAMINATION Must successfully complete a polygraph examination. 4. PREEMPLOYMENT DRUG TESTING Must successfully complete drug screening. 5. BACKGROUND INVESTIGATION Must pass a background investigation, which includes a history of the applicant’s driving, civil and criminal records, employment, and use of illegal substances. 6. HEARING AND VISION TEST Must successfully complete a hearing test with no hearing loss in either ear greater than 40 decibels at 500 hertz, 1000 hertz, 2000 hertz, and 4000 hertz, with or without the use of a hearing aid. Must successfully complete a vision test requiring visual acuity of at least 20/40 in each eye, with or without corrective lenses; near vision acuity of at least 20/40 in each eye with or without corrective lenses; peripheral field vision of at least 70 degrees in the horizontal meridian in each eye.

FAQs

What are the requirements of the CritiCall examination in Phase One?

Applicants must pass a computerized CritiCall exam covering map reading, analytical reasoning, proofreading, and classifying and prioritizing information under a highly stressful speed of execution.

How are applicants ranked after completing the CritiCall exam?

Successful applicants are ranked in numeric order and placed on an eligibility list, and applicants claiming preference points with valid documentation can receive five points added to the final passing score.

What assessments are included in Phase Two after the interview stage?

Phase Two includes a polygraph examination, preemployment drug testing, a background investigation covering driving, civil and criminal records, employment history, and illegal substance use, plus hearing and vision tests with defined thresholds.

Oct 4, 2026

Uploaded by moss~