Question 1

What is the main purpose of the study on cybercrime and banking?

Accepted Answer

To explore how cybercrime impacts the banking sector and to analyze related findings in existing literature using a balance scorecard approach.

Question 2

How does the study apply the balance scorecard (BSC)?

Accepted Answer

It uses BSC to analyze cybercrime effects by focusing on two of the four BSC perspectives, supported by secondary data from prior research.

Question 3

What do the reviewed studies most often focus on regarding cybercrime effects?

Accepted Answer

Most reviewed research emphasizes the financial perspective of banking and customer perception toward banking services, linking cybercrime to financial services and customer attitudes.