911 Operator (Emergency Call-Taker) Job Bulletin - Supplemental Posting

Oct 5, 2026

Supplemental recruitment posting from the City of Miami for the 911 Operator (Emergency Call-Taker) role under the Police department. Duties include answering and processing routine and emergency calls, entering calls into a computer-aided dispatch (CAD) system, assisting emergency dispatchers using radio and communication equipment, advising the public on emergency procedures, maintaining records, and requesting ambulance and wrecker service. Minimum requirements include a high school diploma and an Emergency 911 Public Safety Telecommunicator certification obtained within 12 months, plus completion of a written exam with multiple test components.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages5

Reading Time13 min

AccessFree to download

Nature of Work

Essential Functions

Minimum Requirements

Written Examination

Selection Steps

Notes and Documentation

4/22/24 , 8:33 AM Job Bulletin City of Miami 911 OPERATOR ( EMERGENCY CALL-TAKER) SALARY JOB TYPE DEPARTMENT CLOSING DATE $21 . 28- $42 .13 Hourly $1,702.37- $3,370.60 Biweekly $44,261. 57- $87,635.60 Annually Full-Time Police 5/10/2024 5:00 PM Eastern LOCATION JOB NUMBER OPENING DATE City of Miami, FL 5413-20240422-Supplemental 3 04/22/2024 An Equal Opportunity Employer Nature of Work THIS RECRUITMENT IS A SUPPLEMENTAL POSTING TO THE ORIGINAL RECRUITMENT. APPLICANTS WHO APPLIED AND WERE DEEMED INELIGIBLE, BUT NOW MEET THE MINIMUM REQUIREMENTS LISTED BELOW AND WISH TO BE CONSIDERED FOR THIS POSITION MUST RE-APPLY. Skilled clerical and public contact work receiving and processing routine and emergency telephone calls in the Communications Unit. Work involves responsibility for answering a telephone and performing related clerical tasks to process telephone calls. This position requires the efficient and accurate receiving and processing of calls for protection services. Calls include routine requests for information as well as those requiring emergency actions. All work is performed in accordance with departmental rules and regulations. Work is monitored and reviewed by a supervisor in the Communications Unit. This job is distinguished from others in the clerical series by the extensive telephone contact work performed under stressful, emergency situations. Essential Functions Operates a police or fire/medical Emergency 911 system receiving calls for service; enters calls for service into computeraided dispatch (CAD) system; provides routine information to the public upon request. Assists Emergency Dispatchers with dispatching of personnel and equipment for emergency service through use of radio and/or computerized or other types of communication equipment as required. As secondary operator, advises public on emergency procedures; determines if a dispatch is necessary; and gives referral information on other agencies. Operates various office equipment such as typewriter and teletype machine. [https://www.governmentjobs.com/careers/miamifl/jobs/newprint/4471255](https://www.governmentjobs.com/careers/miamifl/jobs/newprint/4471255) 1/5 4/22/24 , 8:33 AM Job Bulletin Requests ambulance and wrecker service via telephone when needed. Maintains various records and files. Performs other related work as required. Minimum Requirements A high school diploma or its equivalent. SPECIAL REQUIREMENT: The 911 Public Safety Telecommunicator certification must be obtained within twelve months from the date of hire and must be maintained valid throughout employment. WRITTEN EXAMINATION: Applicants who meet the initial minimum requirements will be emailed information regarding the exam. Applicants are required to pass the written examination in order to be placed on the Eligible List. The Emergency Dispatch Assistant Written Examination consists of the following components: 1. Data Entry-MT (Audio) 2. Character Comparison 3. Cross-Referencing (Audio) 4. Memory Recall (Audio) 5. Probability 6. Call Summarization 2 MT 7. Prioritization 8. Map Reading ( Urban) 9. Position Locating Urban (Audio) Click below for a description of each component: [https://criticall911.com/wp-content/uploads/2017/08/BCG_Criticall_data.pdf](https://criticall911.com/wp-content/uploads/2017/08/BCG_Criticall_data.pdf) (Download PDF reader) Eligible applicants will be notified by email of the dates and times available for the remote written examination. If you meet the initial minimum requirements but do not receive a notification, you must email the recruiter at mrivers@miamigov.com by May 24, 2024. If you do not email the recruiter by the above date, we will understand that you are no longer interested in the job. We will not administer a make-up ifyou do not notify the recruiter that you did not receive the written exam scheduling email. A preparation guide for the written e

FAQs

What is the purpose of this job bulletin?

It is a supplemental posting to the original recruitment. Applicants who previously applied and were deemed ineligible must re-apply if they now meet the minimum requirements.

What are the essential functions of the 911 Operator (Emergency Call-Taker)?

The role operates the Emergency 911 system, enters calls into the CAD system, provides public information, assists dispatchers with radio/communication equipment, advises the public on procedures, maintains records, and requests ambulance and wrecker service when needed.

What minimum requirements and certifications are required?

A high school diploma or equivalent is required, along with obtaining the 911 Public Safety Telecommunicator certification within twelve months of hire and maintaining it throughout employment.

Oct 5, 2026

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