911 dispatcher assessment test - CritiCall 911 Dispatcher Assessment Test overview - sample questions and practice

Sep 27, 2026

The CritiCall 911 Dispatcher Assessment Test is a psychometric tool used by agencies in the USA and Canada to evaluate essential job skills for 911 dispatchers. It measures communication, multitasking, memory, and typing speed through scenario-based simulations of real emergencies. The assessment includes modules covering memory recall, reading comprehension, sentence clarity, cross-referencing, prioritization practice, and multi-tasking. Test sections vary by employer, testing key abilities such as summarizing situations, transcribing calls, map understanding, and decision-making.

LanguageEnglish

CategoryExam

FormatPDF

Pages10

Reading Time25 min

AccessFree to download

Test purpose and structure

Core skills assessed

Example question types

Cross-referencing practice

Prioritization practice

Preparation guidance

Key skills to focus on

Test format and scoring notes

# 911 dispatcher assessment test The CritiCall 911 Dispatcher Assessment Test is a psychometric tool used by agencies in the USA and Canada to evaluate key skills required for a911 dispatcher role.Developed by Biddle Consulting Inc.,it assesses inherent skills such as communication,multitasking,memory,and typing speed.Unlike traditional assessments,CritiCall takes a more holistic approach,simulating real-world emergencies to test the candidate's ability to make quick decisions,identify problems,and provide clear verbal solutions.The test covers various sections,including memory recall,reading comprehension,sentence clarity,and multi-tasking,with a total of 23 modules relevant to the job.Candidates must demonstrate skills such as summarizing situations,transcribing emergency calls,understanding maps,and troubleshooting scenarios.The test format may differacross sections and can have varying numbers of questions and time limits based on the specific job you're applying for.It's best to verify the details directly with the organization administering the test.This flexible approach ensures that candidates are tested on the skills most relevant to the position they're vying for.A Few Example CritiCall 911 Dispatcher Test Questions Cross-Referencing Practice Answer each of the following questions using the information below:Anderson,Lisa 456 Oak Avenue 415-789-2345 1HGCM82633A1234564ABY378 Smith,David 789 Maple Lane 602-890-56785XYZU3LB5DG1237898CDE902 Johnson,Emily 234 Cedar Road 301-876-5432 KM8J3CA29KU8564122XYZ789 Martinez,Ryan 567 Pine Avenue 703-345-67891G1BL52P1TR1234561ABC234 Brown,Sarah 890 Elm Street 808-567-1234 JTDKN3DU4D14678905LMN789 Davis,Michael 123 Birch Avenue 212-987-65433FA6POH72GR1234563JKL4561.What's the last name of the person with a license plate number 2XYZ789?The correct answer is:Brown.This is because the search starts by looking for the license plate in the fifth row until finding it in the 5th column,and then searching for the last name in the first column of that same row.2.What's the phone number of a person living on Elm Street?The correct answer is:808-567-1234.This is because the search starts by looking for the address in the fifth row until finding it(890 ELM STREET)in the third column,and then searching for the phone number in the fourth column of that same row.3.What's the first name of a person with a VIN starting with 5X?The correct answer is:David.This is because the search starts by looking for the VIN in the fifth column until finding it(5XYZU3LB5DG123789)in the second row,and then searching for the first name in the same column.Prioritization Practice Question 1.Situation 1:An elderly woman reports her neighbor's loud music,expressing irritation at being disturbed.Situation 2:A bystander notices an unconscious person lying on a bench with no signs of injury.The correct answer is:In this comparison,Situation 1 involves a non-violent disturbance that doesn't pose an immediate threat to anyone's safety.On the other hand,Situation 2 presents a potentially critical medical emergency where a person is unresponsive,warranting a more urgent response.Question 2 Situation 1:A resident reports a water leak in their kitchen,stating concern about potential property damage.Situation 2:A passerby witnesses a car parked on the street with a shattered window,suggesting a break-in.The correct answer is:In this comparison,Situation 1 involves a property-related issue with a water leak that doesn't pose an immediate threat to human safety.On the other hand,Situation 2 suggests a potential crime with the break-in of a car.requiring a more immediate response to assess the situation and address any security concerns.Embarking on a musical journey doesn't necessarily require an early start.Renowned pianist Martha Argerich began exploring music at three years old,laying the foundation for her exceptional skill.However,it wasn't until later in life that she gained international acclaim.Her st

FAQs

What skills does the CritiCall 911 Dispatcher Assessment Test evaluate?

It evaluates communication, multitasking, memory, typing speed, and decision-making through scenario simulations. Modules cover areas like memory recall, reading comprehension, sentence clarity, and cross-referencing.

How do the example cross-referencing questions work?

They require locating details across a structured grid (for example, finding a person’s last name from a license plate, or a phone number from an address). The explanation describes searching by row and column positions.

How should candidates prepare for the test format and sections?

Preparation focuses on typing and data entry accuracy, map reading, familiarity with dispatching rules, and practicing the specific question types and time limits used by the administering organization.

Sep 27, 2026

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