2K14 MVL - TV continuously rebooting or starting up in Android recovery mode - Cure steps - Wipe Data and Virgin installation

Oct 12, 2026

Upload by Adam

Troubleshooting guide for 2K14 Marvel TV sets, covering all series based on QV14.1E, when the device continuously reboots or starts in Android recovery mode. The procedure directs call center handling to work shops, then outlines two-stage repair: Part A wiping data using the attached WipeDataTool.upg from external storage and rebooting, with escalation to replacing the SSB if the reboot persists. Part B reinstalls the TV to return it to Virgin mode.

LanguageEnglish

CategoryTechnology

FormatTXT

Pages1

Reading Time3 min

AccessFree to download

Symptom

Cure

Affected models

Solution workflow

Work Shops procedure

Part A - Wipe Data

Part B - Virgin installation

Originator

History

FAQs

What symptom indicates the TV problem in this guide?

The 2K14 MVL TV continuously reboots or starts up in Android recovery mode.

How should call centers route customers for repair?

Direct the customer to work shops for repair.

What is the main procedure in Work Shops if the TV keeps rebooting?

Use Part A to wipe data by applying the attached WipeDataTool.upg from external storage, then reboot; if it still reboots, replace the SSB.

After wiping data successfully, how is the TV returned to the correct state?

Run Part B to perform a Virgin installation by selecting General Settings, then Reinstall TV, confirm YES, and wait for the Virgin screen.

Oct 12, 2026

Upload by Adam