2022 Q1 Technical Training Announcement - Service Manager Bulletin 00-033

Oct 2, 2026

2022 Q1 Retailer Technical Training Requirements outline Volvo’s training due date (Tuesday, March 15 at 7 p.m. EST) and certification targets for retailer technicians across G0-Quality, G1-Certified, G1D-Diagnostic, G2-Master, and upcoming Expert paths. It specifies required web-based and instructor-led training percentages, names key EV technician courses for PHEV/BEV warranty work, and sets online end-of-course assessment rules. Additional guidance covers enrollment change requests via Volvo Cars Portal, appointment no-show fees, attire expectations, and fast-track equivalency for experienced technicians.

LanguageEnglish

CategoryExam

FormatPDF

Pages6

Reading Time15 min

AccessFree to download

2022 Q1 Retailer Technical Training Requirements

Training due date and compliance basis

Certification levels and technician completion targets

Enrollment changes, assessments, and warranty prerequisites

Dress attire and no-show fee policy

G0 Fast Track to Quality Certification

Automotive Service Excellence (ASE) test requirements

| Service and Parts Business | | | | | | --- | --- | --- | --- | --- | | Service Manager Bulletin | | | | | | TITLE:
2022 Q1 Technical Training Announcement | | | | | | GROUP:
00 | NO:
033 | ISSUING DEPARTMENT:
Technical Training | CAR MARKET: United States and Canada | | | REVISIONS: | | | ISSUE DATE:
2021-12-16 | STATUS DATE:
2021-12-16 | | | | | Page 1 of 6 | | “Right first time in Time” Q1 2022 RETAILER TECHNICAL TRAINING REQUIREMENTS: Please note: The due date for training requirements is Tuesday, March 15th at 7 p.m. EST To comply with Volvo Technical Training Standards and Volvo Car USA LLC Operating Standards a retailer must maintain the following: • G0-Quality Level – - 100% of technicians must complete G0-Quality Web-Based Training (WBT) courses - 80% of technicians must complete ALL G0-Quality Instructor Led Training (ILT) courses • G1-Certified Level – - 70% of technicians must complete G1-Certified web-based courses - 20% of retailer technicians must complete the following courses: 􀂃 G1-ILT-ELVT-21 􀂃 G1-ILT-EREP-20 􀂃 G1-ILT-PROC-20 • G1D-Certified Diagnostic Level – 40% of technicians must complete G1-Certified web-based courses • G2-Master Level – - 20% of technicians must complete G2-Master web-based courses - G1-ILT-BELV-21 – One (1) Technician - G1-ILT-PHEV-21 – One (1) Technician Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC Service Manager Bulletin 00-033 • Expert Level – All Expert approvals are frozen as the level is currently under review. We look forward to launching a new Expert path in 2022. • Maintenance Rating – Service Technician Apprentices (008): This rating does not count toward retailer meeting certification and does not require Instructor-led Training (ILT) . To achieve this rating, all required web-based courses must be successfully completed. a) A maximum of two (2) Service Technician Apprentices (008) to every five (5) Service Technicians\Working Shop Foremen is allowed. b) Retailers with less than five (5) Service Technicians\Working Shop Foremen are allowed one (1) Service Technician Apprentice. Reminders: • All requests for changes to Auto-Enrollments must be made using the Technical Training Enrollment Change Request Form. Note, you must be logged into Volvo Cars Portal (VCP) using your CDSID to have access to the form. • For 2022, a “Technician’s Working Status” is the greater of their Q4 2020 or current quarter certification achievement. • To perform any warranty repairs on PHEV or BEV vehicles, a technician must have credit for, G1-ILT-ELVT-21: Electric Vehicle Technician. This EVT individual certification status is reflected on the Retailer Technical Training Report (RTTR) . • For details on Electric Vehicle Technician designations please refer to SMB-00-020: Electric Vehicle Technician Designations. • Instructor-led Post Course Assessments: Instructor-led technical training courses now have an online End-Of-Course assessment. Technicians will have two attempts and must pass the assessment with an 80% or greater. • Dress Attire: While attending Volvo technical training, the training center should be considered a professional work environment. Appropriate dress is required. This means a shirt, long pants, and shoes must be worn while attending a technical training session. Work clothes from other automotive brands are not acceptable unless co-branded with the current Volvo logo. Shirts or hats with offensive or vulgar text or images are also not permitted. The following attire is not acceptable to ensure that safety regulations are met: • Shorts • Sleeveless tops • Open-toe shoes or sandals • Revealing attire • Ripped or torn clothing • Unsecured jewelry that may cause injury No Show Fee: VCUSA, LLC reserves the right to charge a “no-show fee” for retailer employees who are scheduled for an Instructor-Led Training

FAQs

What is the due date and time for 2022 Q1 training requirements?

The training requirements are due Tuesday, March 15 at 7 p.m. EST.

Which training completion targets apply to G0-Quality, G1-Certified, and G1D-Certified Diagnostic levels?

G0 requires 100% completion of G0-Quality web-based training, while G1 requires 70% web-based completion and additional instructor-led course completion for a portion of technicians. G1D requires 40% completion of G1-Certified web-based courses.

What are the rules for instructor-led post-course assessments and passing requirements?

Instructor-led technical training courses now include an online end-of-course assessment. Technicians have two attempts and must score 80% or greater to pass.

How can retailers cancel enrollment to avoid the no-show fee?

Use the Technical Training Enrollment Change Request form and cancel at least 10 business days before the start of the training to avoid the fee.

Oct 2, 2026

Uploaded by Emma Wilson