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It emphasizes a simple, clear process structure so each process purpose is easy to understand. The package provides process diagrams across three detail levels, plus object lifecycle views, a RACI responsibility matrix, checklists and editable Microsoft Word document templates, supporting organizations of any size and type to tailor processes and implement best practices efficiently.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/yasm-yasm-process-map-factsheet/241886/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/yasm-yasm-process-map-factsheet/241886.png","ImageObject",442,249,{"name":88,"@type":89},"Genevieve","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-15","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":20},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the main purpose of the YaSM® Process Map?","Question",{"text":108,"@type":109},"It provides a streamlined service management process model expressed through process diagrams and document templates, helping organizations understand and implement service management best practices.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does YaSM® support ISO/IEC 20000 compliance?",{"text":113,"@type":109},"The YaSM® - ISO 20000 Bridge component covers ISO 20000 requirements and is designed for organizations pursuing ISO 20000 certification.",{"name":115,"@type":106,"acceptedAnswer":116},"What information is included in the YaSM® Process Map?",{"text":117,"@type":109},"It includes process diagrams in three levels of detail, object lifecycle diagrams, a data object model overview, a RACI matrix describing responsibilities, and Word-based checklists and document templates.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},241886,1791714677,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},1374391974585,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Factsheet YaSM ® Process Map  \nYaSM ®  \n„Yet another  \nService Management Model “  \nThe basic idea behind YaSM is to provide a streamlined service management process model based on established best practices and standards, such as ITIL® and ISO 20000.  \nThis has been achieved by keeping the YaSM process structure simple and clear, so that it is easy to understand the purpose of each process.  \nA process model for everyone in the business of providing services  \nYaSM‘s pragmatic and effective  \napproach to managing services can be  \napplied by organizations of any nature, no matter if they provide IT services or other types of services.  \nKeeping YaSM as lean as possible was important to us because we wanted to ensure the model can be adapted to the specific needs of organizations of all sizes: In our experience it is almost impossible to simplify a complex system-while starting with something simple and adding more sophistication where needed is relatively easy.  \nThe Y aSM ® Process Map  \nYaSM is not presented as an extensive theoretical work, but as a set of process diagrams and document templates-the \"YaSM® Process Map\" .  \nFor each service management process,  \nthe process model describes in the form of a diagram the activities to be performed, the required inputs and the resulting outputs.  \nBenefits of using  \nthe Y aSM ® Process Map  \nThe graphical and navigable representation of the processes makes it easy to understand the YaSM processes and their interrelationships.  \nThe YaSM® Process Map is thus a very cost-efficient way of giving everyone in your organization a good understanding of service management best practice.  \nWhat is more, introducing best practice in your organization typically means designing and documenting improved processes.  \nTo help you with this task, the diagramsand document templates of the YaSM® Process Map can be tailored to your needs. You can simply modify existing content instead of starting with a blank page-which saves an enormous amount of time and effort.  \nISO 20000 compatibility  \nYaSM is a perfect fit for ISO/IEC 20000:  \nThe “YaSM® - ISO 20000 Bridge“(an additional component to the YaSM® Process Map) covers all ISO 20000 requirements and specifically addresses the needs of organizations that wish to achieve certification against ISO 20000.  \nFor more details see the factsheet on the YaSM® - ISO 20000 Bridge.  \nContents of t he  \nYaSM ® Process Map  \nThe core of the YaSM model is a set of process diagrams in three levels of detail.  \n̶ The top-level process diagram presents an overview of the YaSM service management processes.  \n̶ 19 overview diagrams on detail level 2 show for each YaSM main process how it is related to the other processes and what sub-processes it contains.  \n̶ On detail level 3, 102 flowchart diagrams provide a detailed account of the process activities.  \n̶ 77 object lifecycle diagrams illustrate which YaSM processes create, update, read and archive particular YaSM documents or records.  \n̶ The YaSM data object model provides a complete overview of the key relationships between the YaSM documents and records.  \n̶ The responsibilities of the YaSM roles in the various service management processes are described in a RACI matrix.  \n̶ 95 checklists or document templates in Microsoft Word format exemplify the structure of the data or information contained in the various documents, policies and records produced in the YaSM processes.  \nFor a complete list of the components included in the YaSM® Process Map, please [visit yasm.com](visit yasm.com).  \nLicense holders are also entitled to maintenance and support services such as product updates and technical support.  \nVersions and platforms  \nThe YaSM® Process Map is currently available in English or German for Microsoft Visio®, BIC / BIC Process Design® and the ARIS Process  \nPlatform  \nAll process diagrams and documents are completely editable and can be adapted to the needs of particular organizations.  \nMore about  \nY","cbCaisCz4mu6RuBR","https://ap.wps.com/l/cbCaisCz4mu6RuBR","pdf",491694,"English","# YaSM® Process Map\n## Core idea and practical approach\n## Benefits of using the process map\n## ISO 20000 compatibility\n## Contents and structure\n## Versions, platforms, and editing","[{\"question\":\"What is the main purpose of the YaSM® Process Map?\",\"answer\":\"It provides a streamlined service management process model expressed through process diagrams and document templates, helping organizations understand and implement service management best practices.\"},{\"question\":\"How does YaSM® support ISO/IEC 20000 compliance?\",\"answer\":\"The YaSM® - ISO 20000 Bridge component covers ISO 20000 requirements and is designed for organizations pursuing ISO 20000 certification.\"},{\"question\":\"What information is included in the YaSM® Process Map?\",\"answer\":\"It includes process diagrams in three levels of detail, object lifecycle diagrams, a data object model overview, a RACI matrix describing responsibilities, and Word-based checklists and document templates.\"}]","YaSM - YaSM® Process Map - Factsheet | PDF",1789182613]