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The model culminates in deployment management using scheduling solutions to standardize policies, centralize staffing, improve alignment to patient demand, and optimize labor cost while reducing overtime and agency use.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/workforce-management-and-labor-optimization-centralized-scheduling-approach/243860/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/workforce-management-and-labor-optimization-centralized-scheduling-approach/243860.png","ImageObject",442,249,{"name":42,"@type":43},"Ben Jamin","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-22","2026-09-12",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",15,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the four steps in the workforce management and labor optimization approach?","Question",{"text":63,"@type":64},"The approach is summarized in four steps: understand the demand, understand the workforce, predict demand, and manage deployment through scheduling solutions.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the approach assess and predict staffing demand?",{"text":68,"@type":64},"It uses historical data assessment and descriptive analysis to identify demand drivers, and intelligent forecasting with prescriptive guidance to predict future demand based on historical patterns and business changes.",{"name":70,"@type":61,"acceptedAnswer":71},"What benefits come from moving to centralized scheduling?",{"text":72,"@type":64},"Centralized scheduling provides an organizational view of staffing needs, improves alignment to patient demand, standardizes scheduling policies, reduces overtime and premium pay, and increases employee satisfaction via self-service capabilities.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},243860,1791718499,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,102,107,112,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":86,"slug":87},11,90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":85,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":89,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":33},2336478466772,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Our Approach to Workforce Management and Labor Optimization  \nOur Approach to Workforce Planning & Optimization  \nThe process of meeting these challenges, optimizing the workforce, and managing the day-to-day scheduling process, can be summarized in 4 steps. Each step involves specific questions and analysis, and a single software tool does not always meet the needs of an organization. Your specific characteristics will determine which steps are worthwhile investing in and will be determined after a thorough assessment and evaluation.  \n2. Understand the Workforce  \nWorkforce Profiling  \n3. Predict Demand  \nIntelligent Forecasting & Optimization  \n4. Manage Deployment  \nScheduling Solutions  \n1. Understand the Demand  \nHistorical Data Assessment  \nDescriptive  \nSkills & Capabilities Roles & Responsibilities  \nPrescriptive  \nDemand & Productivity Budgeting & Fit  \nWhat are the historical variations which drive the schedule (eg, throughput, demand peaks and troughs, etc?  \npatient  \nHow can I effectively manage the day-to-day process of roster building, managing and reporting?  \nand availability of the staff that I have able to  \nWhat are the skills meet the demand?  \nWhat techniques can I use to predict future demand based on what I know historically and about how my business is changing (eg, new facilities, changed offerings, etc)?  \nResource Management Lifecyle  \nUnderstanding the Path Forward  \nCurrently, nurse scheduling is decentralized and fragmented, making it difficult to proactively predict and determine staffing needs across the organization.  \nCurrent State  \n• Scheduling is currently decentralized and is completed at the unit level – making it difficult to look at staffing needs across the organization  \n• Unit Schedules are typically not balanced when they come to the centralized staffing office  \n• Staffing and Scheduling polices / practices vary by unit  \n• Positions are hard to fill, and it takes weeks (if not months) to hire and onboard new resources  \n• CHOP historically has not been able to utilize Kronos to predict staffing demand and forecast future needs  \n• CHOP is currently on Kronos v7 and is in the process of upgrading to v8 and needs to understand the impacts and capabilities of the system to enhance centralized scheduling  \n• Currently mobile scheduling capabilities do not exist for staff and need to be evaluated (e.g. , PTO request, Swap a shift etc. )  \nCentralized Scheduling  \nCentralized Staffing  \nRobust Workforce Mgmt Solution  \nPosition Mgmt & Predictive Analytics  \nFuture State Benefits  \n• Organizational view of all staffing needs through centralized scheduling  \n• Better alignment of staffing resources to patient demand  \n• Coordinated staffing from one location that is proactive vs reactive  \n• Standardized staffing and scheduling policies and processes  \n• Optimized labor cost with increased productivity and reduced use of overtime, agency, and premium pay  \n• Increased employee satisfaction with self-service capabilities  \n• Enhanced WFM system solution that provides useful dashboards and reports to drive management staffing decisions  \nCentralized  \nScheduling Team  \nStakeholder Interviews  \n- 38 interviews  \n- 67 total people from 8 different roles  \nStaff Surveys  \n- 537 staff nurse surveys  \n- 30 NM surveys  \n- Comprehensive review of findingsand patterns  \nPolicy Comparison  \n- Review of 18 unit policies  \n- Creation of policy comparison spreadsheet  \nExecutive Visioning Session  \n- Review of current findings  \n- active discussion with CHOP leadership team for next steps  \nPosition Control /  \nPredictive Modeling Team  \n- Collaboration with Lighthouse team for position control and predictive staffing assessment and recommendations  \nKronos/UKG Team  \n- Assessment of current and future Kronos capabilities to facilitate process efficiency  \n| \u003Cbr>Development of staffing model that aligns resources, standardizes scheduling practices, and optimizes workforce\u003Cbr>utilization\u003Cbr>- Standard","cbCaikwzTb4PgK3y","https://ap.wps.com/l/cbCaikwzTb4PgK3y","pdf",1411937,"English","# Our Approach to Workforce Management and Labor Optimization\n## Four-step process\n## Understand the Demand\n## Understand the Workforce\n## Predict Demand\n## Manage Deployment\n## Current state vs future state benefits\n## Stakeholder interviews and surveys\n## Policy comparison and executive visioning\n## Position control and predictive modeling\n## Kronos/UKG assessment and capabilities\n## Future staffing model and implementation","[{\"question\":\"What are the four steps in the workforce management and labor optimization approach?\",\"answer\":\"The approach is summarized in four steps: understand the demand, understand the workforce, predict demand, and manage deployment through scheduling solutions.\"},{\"question\":\"How does the approach assess and predict staffing demand?\",\"answer\":\"It uses historical data assessment and descriptive analysis to identify demand drivers, and intelligent forecasting with prescriptive guidance to predict future demand based on historical patterns and business changes.\"},{\"question\":\"What benefits come from moving to centralized scheduling?\",\"answer\":\"Centralized scheduling provides an organizational view of staffing needs, improves alignment to patient demand, standardizes scheduling policies, reduces overtime and premium pay, and increases employee satisfaction via self-service capabilities.\"}]","Workforce Management and Labor Optimization - Centralized Scheduling Approach | PDF",1789209429]