[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-162580-105":53,"doc-detail-162580-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","why-this-guide-a-to-z-recall-process-guidance","Why this guide? - A to Z recall process guidance","","Guidance explaining why product recalls are crucial for protecting consumers from dangerous non-food products and reducing risk after supply. The document addresses low recovery rates from consumers and the reasons behind them, while highlighting that timely, well-managed recalls can help prevent injuries and even strengthen consumer trust. It provides support to economic operators and market surveillance authorities across the full recall lifecycle, aligning recommendations with EU recall legislation without creating binding legal obligations, and includes roles, definitions, and key process steps.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/why-this-guide-a-to-z-recall-process-guidance/162580/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/why-this-guide-a-to-z-recall-process-guidance/162580.png","ImageObject",442,249,{"name":88,"@type":89},"Margaret","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-25","2026-08-30",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of this guide on recalls?","Question",{"text":108,"@type":109},"To provide guidance to economic operators and market surveillance authorities on all aspects of a recall process, complementing EU legislative requirements without being legally binding.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What does “recall” mean in this document?",{"text":113,"@type":109},"A recall is any measure aimed at achieving the return of a dangerous product that is already in the hands of consumers or other end users.",{"name":115,"@type":106,"acceptedAnswer":116},"How is a mandatory recall different from a voluntary recall?",{"text":117,"@type":109},"A voluntary recall is undertaken directly by economic operators, often following MSA guidance. A mandatory recall occurs when the MSA orders the operator to initiate the recall.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},162580,1790295641,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Recall process from A to Z:\nGuidance for economic operators and market surveillance authorities\u000b\u000bDate 22/07/2021\n\u0003Contents\n\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc77871147\" \u0014Why this guide?\t\u0013 PAGEREF _Toc77871147 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871148\" \u00141. Legal framework on recalls\t\u0013 PAGEREF _Toc77871148 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871149\" \u0014What is a recall?\t\u0013 PAGEREF _Toc77871149 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871150\" \u0014Types of recall\t\u0013 PAGEREF _Toc77871150 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871151\" \u0014Recall versus market withdrawal and other corrective actions\t\u0013 PAGEREF _Toc77871151 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871152\" \u0014Overview of the main EU legal acts relevant to recalls\t\u0013 PAGEREF _Toc77871152 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871153\" \u0014Roles and responsibilities of different actors in the recall process\t\u0013 PAGEREF _Toc77871153 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871154\" \u0014Economic operators\t\u0013 PAGEREF _Toc77871154 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871155\" \u0014Market surveillance authorities\t\u0013 PAGEREF _Toc77871155 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871156\" \u0014European Commission\t\u0013 PAGEREF _Toc77871156 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871157\" \u00142. Recall process from the point of view of economic operators\t\u0013 PAGEREF _Toc77871157 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871158\" \u0014Schematic overview of the recall process: process flowchart\t\u0013 PAGEREF _Toc77871158 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871159\" \u0014Detailed overview of the recall process\t\u0013 PAGEREF _Toc77871159 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871160\" \u0014Being ready for a recall\t\u0013 PAGEREF _Toc77871160 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871161\" \u0014Performing a recall\t\u0013 PAGEREF _Toc77871161 \\h \u001412\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871162\" \u00143. Recall process from the point of view of MSAs\t\u0013 PAGEREF _Toc77871162 \\h \u001424\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871163\" \u0014Schematic overview of the recall process: process flowchart\t\u0013 PAGEREF _Toc77871163 \\h \u001424\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871164\" \u0014Detailed overview of the recall process from the point of view of MSAs\t\u0013 PAGEREF _Toc77871164 \\h \u001425\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871165\" \u0014Key steps in the recall process\t\u0013 PAGEREF _Toc77871165 \\h \u001425\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871166\" \u0014Supporting economic operators\t\u0013 PAGEREF _Toc77871166 \\h \u001430\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871167\" \u00144. Appendices\t\u0013 PAGEREF _Toc77871167 \\h \u001432\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871168\" \u00144.1 List of national MSAs\t\u0013 PAGEREF _Toc77871168 \\h \u001432\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871169\" \u00144.2 Overview of national guidance documents for product recalls\t\u0013 PAGEREF _Toc77871169 \\h \u001432\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871170\" \u00144.3 Overview of recall databases and portals of recalled products\t\u0013 PAGEREF _Toc77871170 \\h \u001433\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871171\" \u00144.4 Interesting links / further reading\t\u0013 PAGEREF _Toc77871171 \\h \u001434\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc77871172\" \u00144.5 Economic operator checklist for recalls\t\u0013 PAGEREF _Toc77871172 \\h \u001435\u0015\u0015\n\u0015\u0004\n\u000f\nWhy this guide?\nProduct recalls are important for protecting consumers from dangerous products and may even save lives. Recalls are one of the most common measures to mitigate the risks posed by dangerous products that have already been supplied to consumers. Among the over 2,000 alerts on dangerous products exchanged each year through the EU’s Rapid alert system for dangerous non-food products (Safety Gate / RAPEX), about half concern recalling products from consumers.\nWhile response rates vary considerably, depending on factors such as the channel of sale and product category, the proportion of products successfully recovered from consumers remains generally low. This is because consumers either are not aware that a product they own is being recalled, or fail to react when seeing a recall announcement.\nNo company likes to take corrective measures, but when a safety problem makes a product recall necessary to prevent injuries and save lives, it benefits both economic operators and consumers to move quickly and effectively. Evidence suggests that consumers’ trust in companies can actually increase as a result of a well-managed recall.\nThe purpose of this document i","cbCaisDyalKxDm3l","https://ap.wps.com/l/cbCaisDyalKxDm3l","docx",1474532,38,"English","# Why this guide?\n## Legal framework on recalls\n## Recall process from the point of view of economic operators\n## Recall process from the point of view of MSAs\n## Appendices","[{\"question\":\"What is the purpose of this guide on recalls?\",\"answer\":\"To provide guidance to economic operators and market surveillance authorities on all aspects of a recall process, complementing EU legislative requirements without being legally binding.\"},{\"question\":\"What does “recall” mean in this document?\",\"answer\":\"A recall is any measure aimed at achieving the return of a dangerous product that is already in the hands of consumers or other end users.\"},{\"question\":\"How is a mandatory recall different from a voluntary recall?\",\"answer\":\"A voluntary recall is undertaken directly by economic operators, often following MSA guidance. A mandatory recall occurs when the MSA orders the operator to initiate the recall.\"}]","Why this guide? - A to Z recall process guidance | DOCX",1788126821,13]