[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-243939-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-243939-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","whats-new-in-vector-issue-tracker-v7-issue-tracker-7-changes-bulletin","What's New in Vector Issue Tracker v7 - Issue Tracker 7 Changes Bulletin","","Issue Tracker 7 is a major release introducing new architecture, functions, usability improvements, and expanded manageability. The update enhances ITIL-oriented workflows and reporting across Incident, Problem, and Change Management, and adds templates for complementary IT management such as maintenance contract tracking. New capabilities include dashboards with configurable KPIs, time tracking, improved change request approvals, email-based issue updates, enhanced email templates, automation in contact management, batch updates, task tracking, and real-time reporting controls with subscriptions.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/whats-new-in-vector-issue-tracker-v7-issue-tracker-7-changes-bulletin/243939/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/whats-new-in-vector-issue-tracker-v7-issue-tracker-7-changes-bulletin/243939.png","ImageObject",442,249,{"name":42,"@type":43},"Connor ","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-21","2026-09-12",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",20,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the four main headings used to outline Issue Tracker 7 changes?","Question",{"text":63,"@type":64},"The bulletin groups the updates under architecture, functionality, usability, and manageability.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does Issue Tracker 7 improve ITIL alignment for support teams?",{"text":68,"@type":64},"It provides improved ITIL orientation with workflows and reporting connecting Incident, Problem, and Change Management processes.",{"name":70,"@type":61,"acceptedAnswer":71},"What email-related capabilities are added in Issue Tracker 7?",{"text":72,"@type":64},"Users can update, close, and re-assign issues by email, with enhanced email templates and multiple email integration enhancements such as per-contact notifications and improved HTML templates.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},243939,1791155436,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":86,"slug":87},11,90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":85,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":136,"language":137,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":12,"update_tm":141,"read_time":33},687207022233,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","What’s NeW iN Vector issue tracker 7  \nFirst Glance  \nIssue Tracker 7 is our largest release in the product’s history. It provides new architecture, new functions, new usability and new manageability. This bulletin outlines the changes under those four headings.  \nIf you are using Issue Tracker in an IT support role, you will find an improved ITIL orientation with workflow and reporting connecting Incident, Problem and Change Management processes. We have also rolled in a number of other valuable Issue Tracker templates enabling you to implement other complementary IT management functions, such as Maintenance Contract Management. Pro-actively manage software maintenance contracts, whether they are associated to software, servers or other types of assets. (Integrates with Vector Asset Management for keeping track of maintenance contracts of automatically discovered computers, printers and other IT assets.)  \nWhatever your application of Vector Issue Tracker, if you have any special customizations, get in touch with your sales contact, or email [support@vector-networks.com](support@vector-networks.com), to arrange your free upgrade survey.  \n What’s New | 1  \narchitecture  \n✓ ITIL Orientation with Incident, Problem and Change Management  \nOut of the box workflows connect these key ITIL processes. Ideal for the midrange organization that wants to adopt key ITIL concepts quickly and easily, while retaining the option to increase sophistication later on.  \n✓ Service Catalog  \nThe catalog of services provided by IT enables the organization to define service level agreements (SLAs) and any other performance measure for each service. These service level definitions are then used to direct and measure the responsiveness to each incident affecting a particular service and class of user. For example, the email service provided to Sales might be given the highest grade SLA. Reporting focuses on the performance in resolving issues affecting each category of IT service in the catalog.  \n What’s New | 2  \n✓ SOA Web API for third party integration.  \nWith organizations increasingly looking to IT for innovation in business practices, the ability for cloud-based CRM systems to create issues in Vector Issue Tracker through its SOA API is an important item for the checklist. (This capability adds to the existing COM/ActiveX based integration which was fine if the calling system was locally connected but which is inappropriate for cloud-based integrations.)  \nFunctionality  \n✓ Dashboards  \nEvery Issue Tracker user can now have their own dashboard, customized by simply choosing the KPIs that are relevant to them. Dashboards among senior IT service managers are likely going to be focussed on performance of the services they are responsible for!  \n What’s New | 3  \n✓ Time Tracking  \nTrack the Time spent per user -who did what, when, and how long it took. Key information integrated with the Issue Activity Log for measuring performance, recording costs and managing time-based chargeback.  \n✓ Change Requests  \nThe new user-friendly Change Request dialog is at the heart of our new Change Management process. The process features multi-level approvals and voting across departments, based on your policies and organizational structure.  \n✓ Update Issues by Email  \nMobility – now a key requirement for many IT professionals. Update fields, close or re-assign issues by email. Close a ticket with a simple email sent to the system. Let fully customizable emails support your complex workflows and automate your processes from a phone.  \n What’s New | 4  \n✓ Enhanced Email Templates  \nSave time with more powerful canned responses and email templates. Ensure your standards are met using the customizable e-mail templates for the responses. Add macros to templates to automatically pull up fields. Include Attachments as part of the templates when you need to include files.  \n✓ More automation in Contact Management  \nAutomatically create new contacts from incoming e-mails","cbCaidpeDxXEvIt8","https://ap.wps.com/l/cbCaidpeDxXEvIt8","pdf",1383836,10,"English","# First Glance\n## Architecture\n## Functionality\n## Usability\n# What’s New\n## ITIL Orientation\n## Service Catalog\n## SOA Web API for third party integration\n## Dashboards\n## Time Tracking\n## Change Requests\n## Update Issues by Email\n## Enhanced Email Templates\n## More automation in Contact Management\n## Batch Issue Updates\n## Tasks\n## Reporting and Subscribing to Reports","[{\"question\":\"What are the four main headings used to outline Issue Tracker 7 changes?\",\"answer\":\"The bulletin groups the updates under architecture, functionality, usability, and manageability.\"},{\"question\":\"How does Issue Tracker 7 improve ITIL alignment for support teams?\",\"answer\":\"It provides improved ITIL orientation with workflows and reporting connecting Incident, Problem, and Change Management processes.\"},{\"question\":\"What email-related capabilities are added in Issue Tracker 7?\",\"answer\":\"Users can update, close, and re-assign issues by email, with enhanced email templates and multiple email integration enhancements such as per-contact notifications and improved HTML templates.\"}]","What's New in Vector Issue Tracker v7 - Issue Tracker 7 Changes Bulletin | PDF",1789210176]