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The article emphasizes defining success clearly, maintaining job descriptions, inspecting and managing performance, and providing guidance when standards are not met.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/what-should-an-owner-expect-from-his-employees/260624/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/what-should-an-owner-expect-from-his-employees/260624.png","ImageObject",442,249,{"name":42,"@type":43},"Dozel","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-30","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Why do many shop owners struggle to get acceptable results from employees?","Question",{"text":63,"@type":64},"Because they rarely define the behavior and goals employees must achieve, leaving management unable to steer performance toward agreed standards.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What should an owner do to help employees succeed?",{"text":68,"@type":64},"Clearly define what success means first, then properly manage performance by inspecting work, monitoring standards, and providing help when employees are deficient.",{"name":70,"@type":61,"acceptedAnswer":71},"How does the article suggest ensuring technicians and service advisors perform consistently?",{"text":72,"@type":64},"By establishing parameters for systems and processes, requiring adherence to required procedures and paperwork, and applying leadership and management expectations that support customers and the business goals.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},260624,1792231023,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":55,"slug":121},21,"Paper Templates","papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},962085662650,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","WHAT SHOULD  \nAN OWNER EXPECT FROM HIS  \nEMPLOYEES?  \nMany shop owners fail to define the behavior and goals they expect their new and existing employees to achieve. This lack of management rarely leads to acceptable results.  \nBY CECIL BULLARD  \ncould not be managed as a result. Without goals there’s no way for the employees to be successful.  \nUnfortunately, many small business owners have not done the groundwork to ensure that employees know what todo or managed the employees when they did not perform to agreed-upon standards and hit agreed-upon goals. In fact, in many small businesses the goals are undefined, there are few standards and management is not managing the employees. Many small business owners are too busy doing the work of the business and therefore have little if any time to manage it. They also don’t want to pay for the knowledge and training they need to become effective leaders and managers. They look at the initial cost of the train-  \nJuly 2016  41  \ning in time and dollars and not the every opportunity to achieve it. It’s the title: What should an owner exlong-term benefits to the employ- management’s job to let him go if pect from an employee? The answer? ee, the company and to themselves. and when it’s determined that the That he performs all the duties of his Therefore, they do the same things employee cannot or will not perform position in such a manner as to en  \nagain and again sure that the com  \nand expect differ-  pany meets or ex  \nent results. (This ceeds its goals and  \nhasdefibnienioncalledof instahne- Well-managed employees are uhstanomhaeprspyarewitmhortheeity.) service or product  \neW emplolylem a ns areag ehapd- happier, feel better about the ithe pdrooveisdseos ,wa nithdpierabou fetheelcobettempanry company they work for and oustrcssauosinng undmanagueethpAeenyr fdwo rwomelrlk-fbmore tananegedrd generally perform better. morenthFhueestabuomchseirseasfsf  \ncompanies make considerably more profit.  \nposition, duties are different. For each business, and even  \nThe question we should answer the duties of the position within ac- sometimes each manager, employee first, then, is this: What can an em- ceptable standards. As an owner, you duties vary. Having a good job deployee expect from a company be- owe it to your other employees, your scription for each position is essential sides a paycheck and a place to hang customers and yourself not to keep for success. In general, technicians  \nhis hat? should inspect and  \nWhat a company diagnose vehicles,  \ncan do for an em- report the informa  \nployedefinee is towhatc’lsearrley- Having a good job description tiosernvi toce ttheeams aalensd/, qpculeiosryseefdeul ,frr thbaieen emsucthat-- for each position in the wpinheerfsnouwrmchorktha miesaswnoonldrker, epployencye eint hceomre-- company is essential for thatshopi’ mseatnsd yaorudrsquired tasks, closely and doesn’t turn in  \nmonitor and man- success. to a comeback.  \nage the employee’s performance and get him help in the areas in which he’s deficient.  \nThe company owes it to any employee to properly manage him so he knows what success is and has  \nT e c h n i c i a n s should perform within the parameters of the systems  \nan employee that cannot or will not do the job as defined. But you must define it clearly first.  \nNow, let’s answer the question in  \nand processes that have been established by the business. This includes, but is not limited to, showing up for work on time, in the proper appar-  \n42  July 2016  \nel and within company-determined quality parts that are guaranteed to al, state and local authorities. grooming standards ready to perform last; that the company is receiving a Service advisors will ultimately be their duties; inspecting, diagnos- fair profit for this work; and that the in a leadership and management role ing and repairing vehicles properly employee is fairly compensated for in dealing with technicians and gen  \nand efficiently; keeping their areas his work. eral service/tire t","cbCaitdElvi15g99","https://ap.wps.com/l/cbCaitdElvi15g99","pdf",573499,"English","# WHAT SHOULD AN OWNER EXPECT FROM HIS EMPLOYEES?\n## Clarifying goals and standards\n## Managing performance and providing support\n## Job descriptions and success criteria\n## Responsibilities for service advisors and technicians","[{\"question\":\"Why do many shop owners struggle to get acceptable results from employees?\",\"answer\":\"Because they rarely define the behavior and goals employees must achieve, leaving management unable to steer performance toward agreed standards.\"},{\"question\":\"What should an owner do to help employees succeed?\",\"answer\":\"Clearly define what success means first, then properly manage performance by inspecting work, monitoring standards, and providing help when employees are deficient.\"},{\"question\":\"How does the article suggest ensuring technicians and service advisors perform consistently?\",\"answer\":\"By establishing parameters for systems and processes, requiring adherence to required procedures and paperwork, and applying leadership and management expectations that support customers and the business goals.\"}]","WHAT SHOULD AN OWNER EXPECT FROM HIS EMPLOYEES? | PDF",1789344391]