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It describes the service purpose for public-facing university information, the Web CMS platforms and migration approach from CommonSpot to Web CMS, and specifies included standard and basic website offerings. It also sets cost rules, hour allocations, overage charges, and the designated website owner authorization requirements.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/websites-service-level-agreement-sla-v10-updated-01102019/245782/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/websites-service-level-agreement-sla-v10-updated-01102019/245782.png","ImageObject",442,249,{"name":88,"@type":89},"Noah","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the Websites Service covered by this SLA?","Question",{"text":109,"@type":110},"It provides solutions to build and manage websites and content to support official university activities with public-facing informational content.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does OIT handle the Web CMS platforms and migration from CommonSpot to Web CMS?",{"text":114,"@type":110},"OIT maintains and supports existing CommonSpot sites through June 2020 or until migration completes, while no new CommonSpot requests are accepted; migration details are covered in Appendix B.",{"name":116,"@type":107,"acceptedAnswer":117},"How are website development hours allocated and what happens when they are used up?",{"text":118,"@type":110},"Each planning unit receives a pool of website development hours, with planning unit allocations expiring at the end of the fiscal year. 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This agreement remains valid until revised and will be reviewed at least annually by the Service Owner.  \nService Description  \nThe Websites Service provides solutions to build and manage websites and content in order to facilitate the exchange of information on the internet. This service is intended for public-facing informational content in support of official university activities.  \nService Offerings  \nWeb Content Management System (Web CMS ):  \nThe Web CMS provides an easy-to-use interface that allows users to author, administer, and manage web pages without requiring the user to have extensive knowledge of web markup and programming languages.  \nNOTE: OIT currently maintains two Web CMS platforms-a legacy solution known as CommonSpot and its replacement solution, known simply as Web CMS. OITis in the process of migrating websites from CommonSpot to the new Web CMS. OIT will continue to maintain and support existing CommonSpot websites through June 2020 or until all sites are migrated to the new Web CMS, whichever comes first. No new CommonSpot website or development requests will be accepted. See Appendix B of this agreement for details on the service governing how websites will be migrated to the new Web CMS.  \nIncluded Services:  \n• Website support, such as bug fixes and access changes, for one instance of the website, either on the legacy Web CMS or on the new Web CMS, but not both, for the duration of this agreement.  \n• Creation and maintenance of Standard Content types and the Standard Theme (see Appendix A) .  \nCost:  \nOIT operates the Web CMS platform as described above as a common good service at no charge.  \nService Levels:  \nStandard Website Service:  \nThe Standard Website service level is offered to fill the most common types of website requests from the broadest range of university departments and planning units.  \nStandard Website Service Includes:  \n• New websites and website additions of any size or scope utilizing the Standard Theme and Standard Content Types:  \no Planning and coordination for the project.  \nOIT Websites Service SLA, v1.0 1  \nUpdated: 01/ 10/2019  \no Creating the shell website layout using the Standard Theme and Standard Content Types (see Appendix A).  \no Performing design, build and accessibility quality assurance reviews of sites and pages prior to deployment.  \no Training for Content contributors.  \no Granting access to content contributors.  \no Establishing redirects in support of site launches (see “Custom Web Addresses” below) .  \no Indexing of site to collect, parse and store key information to facilitate searching of webpages and documents using the standard [ohio.edu](ohio.edu) website search engine.  \no Embedding of Google Analytics code on the website.  \no Creating designs which conform to the Standard Theme.  \no Formatting of provided content and images to fit with existing Standard Content Types.  \n• Minor enhancements and support of existing websites:  \no Application or removal of Standard Content Types (see Appendix A) .  \no Identifying and troubleshooting bugs and problems.  \no Granting and removing content contributors.  \no Decommissioning and exporting website content.  \no Training for content contributors.  \nCost:  \nThe Standard Website service level provides an allocation of hours to each planning unit as a common good service at no charge as described below. Once all of the planning unit’s allocated hours have been depleted for a fiscal year, the planning unit or the requesting department account will be charged $70 per hour for additional work. Planning units will be notified prior to using any overage hours.  \nAllocation of Hours:  \nPlanning units are each allocated a pool of website development hours which can be used at the","cbCainnX7shpaoPY","https://ap.wps.com/l/cbCainnX7shpaoPY","pdf",196643,"English","# Service Description\n## Service Offerings\n## Included Services\n## Service Levels\n## Allocation of Hours\n## Designated Website Owner","[{\"question\":\"What is the purpose of the Websites Service covered by this SLA?\",\"answer\":\"It provides solutions to build and manage websites and content to support official university activities with public-facing informational content.\"},{\"question\":\"How does OIT handle the Web CMS platforms and migration from CommonSpot to Web CMS?\",\"answer\":\"OIT maintains and supports existing CommonSpot sites through June 2020 or until migration completes, while no new CommonSpot requests are accepted; migration details are covered in Appendix B.\"},{\"question\":\"How are website development hours allocated and what happens when they are used up?\",\"answer\":\"Each planning unit receives a pool of website development hours, with planning unit allocations expiring at the end of the fiscal year. After allocated hours are depleted, additional work is charged at $70 per hour.\"}]","Websites Service Level Agreement (SLA) - v1.0 - Updated 01/10/2019 | PDF"]