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The content explains WCM’s role in a person-centered plan, the mandatory monthly direct and indirect contacts needed to maintain Medicaid eligibility, and how contacts support service quality and safety. It defines Direct Contacts and Indirect Contacts, outlines Oregon ACCESS reporting and missed-contact statistics workflows, and provides direct service categories and narration examples for case management documentation.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/wcm-waivered-case-management-best-practice-tips-for-success-medicaid-services-and-supports/281389/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/wcm-waivered-case-management-best-practice-tips-for-success-medicaid-services-and-supports/281389.png","ImageObject",442,249,{"name":88,"@type":89},"Evangeline","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-23","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of WCM contacts in Medicaid services?","Question",{"text":108,"@type":109},"WCM contacts help ensure individuals receive quality services and that safety and well-being are protected. Contacts also support person-centered planning as part of the comprehensive service plan.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What is the difference between Direct Contacts (DC) and Indirect Contacts (IDC)?",{"text":113,"@type":109},"Direct Contacts involve contact with the individual or an approved representative and must be completed at least once each calendar quarter. Indirect Contacts involve a collateral contact (such as a family member or provider) must be completed at least once each month, and cannot count as a Direct.",{"name":115,"@type":106,"acceptedAnswer":116},"How are WCM due or missed contacts managed in Oregon ACCESS?",{"text":117,"@type":109},"CM Service(s) Due and Coming Due alerts are viewed in Oregon ACCESS using the CM Alerts button and remain until services are completed and logged. 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 \no Contact is with the individual, their Client Representative as designated on the APD 0737, or their representative as defined in OAR 411-028-0010(13) .  \n▪ ‘Representative’ is a person either appointed by an individual to participate in service planning on the individual's behalf or a person with longstanding involvement in assuring the individual's health, safety, and welfare.  \n▪ When contact is with one of the representatives listed above rather than directly with the individual, be sure to include the name of the representative.  \n▪ Priority is to always speak directly with the individual, when possible.  \no Must be completed at least once every calendar quarter in which LTSS are received.  \n▪ These are not ‘rolling’ but are calendar quarters (see chart below) .  \no A DC may count as an Indirect.  \no Contacts with Providers may not be used for DCs.  \no An Authorized Representative assigned on MSC 0231 is not a DC unless they also meet one of the definitions in the first bullet above.  \n• Indirect Contacts (IDC)–  \no Contact is with a collateral contact (e.g. family member or provider)  \no Must be completed at least once every month and can be replaced with a DC.  \no An IDC does not count as a Direct.  \nThis is only an example to demonstrate possible distribution of contacts.  \nWCM reports  \n• CM Service(s) Due and Coming Due report is viewed in Oregon ACCESS (OA) by selecting the [CM Alerts] button on the OA Main Menu screen.  \no Alerts will continue to appear on the report until the service is completed and logged on t","cbCaivxerKB5IC9J","https://ap.wps.com/l/cbCaivxerKB5IC9J","pdf",946365,19,"English","# WCM background and overview\n## WCM services in a comprehensive person-centered plan\n## Direct and Indirect contacts requirements\n# WCM services types\n## Direct Contacts (DC)\n## Indirect Contacts (IDC)\n# WCM reports and tracking\n## CM Service(s) Due and Coming Due\n## APD-1034 Waivered Case Management Statistics\n# WCM benefit/category types requiring services\n# Direct CM Service definitions and narration examples","[{\"question\":\"What is the purpose of WCM contacts in Medicaid services?\",\"answer\":\"WCM contacts help ensure individuals receive quality services and that safety and well-being are protected. Contacts also support person-centered planning as part of the comprehensive service plan.\"},{\"question\":\"What is the difference between Direct Contacts (DC) and Indirect Contacts (IDC)?\",\"answer\":\"Direct Contacts involve contact with the individual or an approved representative and must be completed at least once each calendar quarter. Indirect Contacts involve a collateral contact (such as a family member or provider) must be completed at least once each month, and cannot count as a Direct.\"},{\"question\":\"How are WCM due or missed contacts managed in Oregon ACCESS?\",\"answer\":\"CM Service(s) Due and Coming Due alerts are viewed in Oregon ACCESS using the CM Alerts button and remain until services are completed and logged. Tier permissions restrict who can run certain reports, and the APD-1034 statistics report to leadership captures contacts missed in the previous month.\"}]","WCM Waivered Case Management Best Practice Tips for Success - Medicaid Services and Supports | PDF",1789565933,7]