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Responsibilities include assigning staff, ensuring cost-effective fulfilment, managing service levels to customer SLAs, chairing operational briefings, and driving process improvements and problem resolution. The position includes updating DRIVE and related documents, reporting repairs and health & safety issues, and maintaining accurate stock via cycle counts. KPIs emphasize on-time dispatch, pick/pack accuracy, packing quality, objectives completion, and shipping profitability; selection criteria cover supervisory experience, 3EX.Net system knowledge, compliance, and the ability to lead, coach, and coordinate under operational pressure.",{"@graph":63,"@context":122},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/warehouse-team-leader-job-description-roles-kpis-selection-criteria/260876/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/warehouse-team-leader-job-description-roles-kpis-selection-criteria/260876.png","ImageObject",442,249,{"name":88,"@type":89},"Terk","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-21","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114,118],{"name":105,"@type":106,"acceptedAnswer":107},"What are the core responsibilities of the Warehouse Team Leader?","Question",{"text":108,"@type":109},"Direct and supervise warehouse activities, assign and organize staff, ensure cost-effective fulfilment of customer requirements, and manage operational activities to meet required service levels.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which KPIs does this role need to achieve?",{"text":113,"@type":109},"Key KPIs include 99.5% on-time dispatch, 99.5% pick/pack accuracy, packing quality meeting ILG standards, departmental objectives completion, and profitability of shipping.",{"name":115,"@type":106,"acceptedAnswer":116},"What performance standards and operational requirements are specified?",{"text":117,"@type":109},"Client products must be booked and located in the relevant management system within SLA, orders must be dispatched according to client SLA, warehouse locations must be correctly labelled, and health & safety issues must be raised immediately.",{"name":119,"@type":106,"acceptedAnswer":120},"What selection criteria are required for candidates?",{"text":121,"@type":109},"Candidates should have supervisory experience in a warehouse (desirable), knowledge to manage the designated area, ability to mentor and coach the team, familiarity with 3EX.Net and MS Office, and the capability to understand and apply warehouse, health, safety, and security regulations.","https://schema.org",{"og:url":78,"og:type":124,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":126,"canonical":78},"index,follow",{"doc_id":128,"site_id":56},260876,1789346961,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":88,"user_avatar":133,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":139,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":61,"update_tm":129,"read_time":9},1099525198933,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Job Title: Warehouse Team Leader  \nJob Summary  \nTo direct and supervise all warehouse activities within the agreed section/area. Assign and organise staff to ensure full contract coverage at all times. Ensure efficient and cost effective fulfilment of customer requirements. Proactively look for process improvements with a methodical and consistent approach. Take responsibility and ownership in problem resolution. Ensure that all aspects of DRIVE are kept up to date. Responsible for the day to day supervision of team members.  \nJob Content:  \n• Responsible for overall productivity within the designated team  \n• Ensure activities are cost effective  \n• Actively support operational change whilst effectively minimising disruption to production and service  \n• Manage and co-ordinate operational activities to ensure the required level of service is provided to the customer  \n• Attend briefings and ensure effective communications within the Operational Team and chair these when required.  \n• Conduct regular team briefings with own staff  \n• Communicate issues/information to line manager e.g. order volumes,  \ndelivery schedules, warehouse accuracy or general warehouse queries  \n• Advise, lead and motivate team members and respect their opinions  \n• Maintain and promote good industrial and employment relations on site and ensure potential problems are dealt with at an early stage  \n• Ensure all team members are aware of the standard of performance required and pro-actively manage day to day performance and conduct issues  \n• Ensure all team members are trained to the required standard using the DRIVE development scheme. Ensure Drivers’Manual is updated weekly.  \n• Conduct bi-monthly one to one meetings with team members to review performance and development.  \n• Ensure that DRIVE is updated within the time frames given and repairs are reported to the ACMs  \n• Proactively monitor health and safety and report issues to the H&S Officer  \nKPI’s:  \n• 99.5% complete on time dispatch  \n• 99.5% Pick/Pack accuracy  \n• Quality of packing meets ILG standards  \n• Completion of department objectives  \n• Profitability of shipping  \nPerformance Standards:  \n• Client products booked in and located within relevant management system within SLA  \n• Fulfilment and warehouse locations are correctly labelled  \n• All orders received are dispatched in line with client SLA  \n• Resource management, ensuring adequate allocation of resource and appropriate hours of work  \n• Health & Safety issues raised immediately  \n• Cycle count and stock management carried out with Stock Controller in-line with SLAs  \n• Working knowledge of contracts and client SLA’s  \n• Compliance with uniform dress code  \n• Performance management and conduct issues within team dealt with promptly and in accordance with ILG policies and procedures.  \nSelection Criteria  \n• Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable)  \n• Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer  \n• Ability to support the Warehouse Manager in the performance management, development, mentoring and coaching of members of designated team  \n• Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities  \n• Methodical and able to demonstrate the ability to prioritise workload and tasks  \n• Possess an understanding of 3EX. Net warehouse management system and MS office packages (Excel, Word, Outlook)  \n• Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations  \n• Ability to react within a complex and growing operational environment  \n• Forward thinking with the ability to “think on your feet”  \n• Understand the value of the service they and their team are providing","cbCaivbFGolfkVAx","https://ap.wps.com/l/cbCaivbFGolfkVAx","pdf",84022,"English","# Job Summary\n# Job Content\n## Key Responsibilities\n## KPI’s\n## Performance Standards\n# Selection Criteria","[{\"question\":\"What are the core responsibilities of the Warehouse Team Leader?\",\"answer\":\"Direct and supervise warehouse activities, assign and organize staff, ensure cost-effective fulfilment of customer requirements, and manage operational activities to meet required service levels.\"},{\"question\":\"Which KPIs does this role need to achieve?\",\"answer\":\"Key KPIs include 99.5% on-time dispatch, 99.5% pick/pack accuracy, packing quality meeting ILG standards, departmental objectives completion, and profitability of shipping.\"},{\"question\":\"What performance standards and operational requirements are specified?\",\"answer\":\"Client products must be booked and located in the relevant management system within SLA, orders must be dispatched according to client SLA, warehouse locations must be correctly labelled, and health \\u0026 safety issues must be raised immediately.\"},{\"question\":\"What selection criteria are required for candidates?\",\"answer\":\"Candidates should have supervisory experience in a warehouse (desirable), knowledge to manage the designated area, ability to mentor and coach the team, familiarity with 3EX.Net and MS Office, and the capability to understand and apply warehouse, health, safety, and security regulations.\"}]","Warehouse Team Leader - Job Description - Roles, KPIs, Selection Criteria | PDF"]