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attend to customer needs, maintain a clean and organised service area  \nMain Job Tasks, Duties and Responsibilities  \n• greet customers politely as they enter the restaurant  \n• introduce self to customers  \n• show customers to their tables  \n• present menus to customers  \n• maintain an up-to-date working knowledge of the menu items and daily specials  \n• explain the menu items in terms of preparation, ingredients and presentation  \n• be aware of allergy information on menu items  \n• answer inquiries about food and beverage items on the menu  \n• offer food and wine suggestions  \n• inform customers of special items not listed on the menu  \n• take food and beverage orders accurately including any special requests  \n• check food orders with customers to ensure correctness  \n• input the order into POS System  \n• work with bartenders to fill beverage orders  \n• work with kitchen staff to process and expedite food orders  \n• pre-set table for the orders  \n• deliver and serve food at tables  \n• use established food handling and serving techniques  \n• ensure customers are satisfied with their food orders, beverages and service  \nVAT Reg No. 321045848 Smithson & Sons Ltd. Registered in England No 11953878 . Registered OfDice: Ampney House, Falcon  \nClose, Quedgeley, Gloucester, GL2 4LS  \n• upsell food and beverage items throughout the meal  \n• monitor customer's needs and promptly handle requests  \n• handle customer complaints in a polite and professional manner  \n• maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills  \n• prepare and provide customers with accurate check for the meal  \n• process cash and credit card payments  \n• Prepare takeout boxes for customers  \n• re-set and prepare table for customers including decorations, condiments, napkins, utensils  \n• maintain a clean and organised service area  \n• dispose of trash according to established procedures  \n• perform any side-work as requested  \n• comply with safety, health and hygiene policies and procedures  \nVAT Reg No. 321045848 Smithson & Sons Ltd. Registered in England No 11953878 . Registered OfDice: Ampney House, Falcon  \nClose, Quedgeley, Gloucester, GL2 4LS  \nKnowledge and Experience  \n• Educated to GCSE/A Level standard  \n• knowledge of company policies on health and safety and food handling  \n• working knowledge of beer, wine, liquor and common beverages  \n• working knowledge of food preparation  \n• flexible and willing to work different schedules  \n• able to stand for long periods of time  \nKey Skills and Competencies  \n• customer service  \n• communication skills  \n• numeracy skills  \n• ability to multi-task  \n• adaptability and appreciation of diversity  \n• team work  \n• accuracy and attention to detail  \n• stress tolerance  \n• reliability  \n• honesty and integrity  \n• sense of urgency  \n• high energy level  \nThe Company reserves the right to review or change your job function and duties from time to time in accordance with the needs of the Company.  \nVAT Reg No. 321045848 Smithson & Sons Ltd. Registered in England No 11953878 . Registered OfDice: Ampney House, Falcon  \nClose, Quedgeley, Gloucester, GL2 4LS","cbCaif18uHmY6nQR","https://ap.wps.com/l/cbCaif18uHmY6nQR","pdf",1341369,"English","# Main Job Tasks, Duties and Responsibilities\n## Customer welcome and menu support\n## Order taking, serving, and coordination\n## Guest satisfaction and service area maintenance\n## Payments, takeout, and compliance\n# Knowledge and Experience\n# Key Skills and Competencies","[{\"question\":\"What is the purpose of the Waiter/Waitress role?\",\"answer\":\"To welcome guests, take accurate food and beverage orders, serve efficiently, meet customer needs, and maintain a clean and organised service area.\"},{\"question\":\"What main tasks are required during service?\",\"answer\":\"Greet guests, present menus, maintain menu knowledge (including specials and allergy info), take and confirm orders via POS, coordinate with bartenders and kitchen staff, and deliver food and beverages to tables.\"},{\"question\":\"What knowledge and skills are expected from the applicant?\",\"answer\":\"Applicants should meet GCSE/A Level standards, understand health and safety and food handling policies, have knowledge of beverages and basic food preparation, and demonstrate customer service, communication, numeracy, multitasking, reliability, and stress tolerance.\"}]","Waiter - Waitress Job Description | PDF",1789312135]