[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-280852-105":53,"doc-detail-280852-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","volunteer-training-bereavement-condolence-call-script-thompson","Volunteer Training Bereavement Condolence Call Script - Thompson","","Bereavement condolence call script for hospice volunteers, used when a patient dies shortly after admission before the IDT team can visit. The call opens with condolences, confirms timing of the death, and introduces the volunteer bereavement counselor role. It explains available bereavement support over thirteen months, upcoming mail, optional counselor follow-up, counseling options, education talks, memorial service, and educational materials. After the call, volunteers complete the Volunteer Visit Report Form and document any concerning bereavement indicators for prompt follow-up.",{"@graph":63,"@context":123},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/volunteer-training-bereavement-condolence-call-script-thompson/280852/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/volunteer-training-bereavement-condolence-call-script-thompson/280852.png","ImageObject",442,249,{"name":88,"@type":89},"Finn","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",19,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115,119],{"name":106,"@type":107,"acceptedAnswer":108},"When is this hospice condolence call script used?","Question",{"text":109,"@type":110},"It is activated when the patient dies within hours or 1–2 days of admission before IDT team members have an opportunity to make a visit.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What does the volunteer tell the bereaved family during the call?",{"text":114,"@type":110},"The volunteer extends condolences, acknowledges the time of the death, explains the bereavement counselor role, and informs the family about support availability and upcoming mailed information.",{"name":116,"@type":107,"acceptedAnswer":117},"What options are offered for follow-up with a bereavement counselor?",{"text":118,"@type":110},"The script asks whether the family would prefer a counselor call rather than waiting for the letter, and it can provide counselor contact numbers.",{"name":120,"@type":107,"acceptedAnswer":121},"What should happen after the call?",{"text":122,"@type":110},"The volunteer should complete the Volunteer Visit Report Form and mail it to the Volunteer Manager, and contact the bereavement counselor promptly if complicated bereavement indicators are observed.","https://schema.org",{"og:url":78,"og:type":125,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":127,"canonical":78},"index,follow",{"doc_id":129,"site_id":56},280852,1790512850,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":88,"user_avatar":134,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":140,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":61,"update_tm":144,"read_time":9},34359740700684,"https://ap-avatar.wpscdn.com/avatar/1f400023980c374ae676?_k=1777273430885731487","Script for a Condolence Call to the Bereaved  \n• Condolence calls by a Hospice volunteer are activated when the patient died within hours or 1-2 days of admission before any of the IDT team members had opportunity to make a visit.  \n• The purpose is to express the condolence of our Hospice and make an initial assessment within a few days of the death about the needs for additional follow-up.  \nHello, Mr./Mrs.  . My name is   and I’m from Visiting Nurse Service of New York Hospice Care. Do you have a few minutes to speak?  \nFirst of all, I would like to extend the condolences of our Hospice staff to you on the death of your:   (mother, spouse, etc.) .  \n(Pause to allow response)  \nI understand s/he died just a short time (use the specific if you know it) after being admitted to our VNS Hospice Care.  \nI am a volunteer bereavement counselor. Bereavement volunteers are people who have received special training in helping people deal with their grief, and we regularly make phone calls to family member of persons who have died on the hospice program to see how they are doing. I want you to know that bereavement support is available to you over the course of the next thirteen months. You will be receiving a letter in the mail with more information about the bereavement services we offer.  \n• How are things going for you right now?  \n• Would you like me to have a VNS Hospice bereavement counselor call you rather than wait for the letter to arrive?  \n• Would you like to have the number for one of our bereavement counselors? (Willis Partington 718-888-6965 or Mary Kay King 718-888-6966)  \nWe want you to know about some of our bereavement services.  \nMention the groups and individual counseling that is available as well as the Pelkey education talks. The education talks are often a way to engage people who are unsure about attendance at a group. There is also an annual memorial service.  \nBereavement counselors can also mail educational material about the griefprocess. They will also be receiving a-monthly Bereavement Newsletter every other month from VNS Hospice Care.  \nThanks you, again, and please know that you are in our thoughts.  \nFollowing the call:  \n1. Please complete the Volunteer Visit Report Form and mail to your Volunteer Manager.  \n2. If you noticed any of the complicated bereavement indicators that were covered in the training class (e.g. high anxiety, pervasive depression, risk-taking behaviors, etc.) contact the bereavement counselor as soon as possible for additional follow-up.  \nDeveloped by: VNSNY Hospice Care 1250 Broadway New York, NY 10001  \n[www.vnsny.org](www.vnsny.org)  \nApril 2008","cbCaifleUEwpxxRy","https://ap.wps.com/l/cbCaifleUEwpxxRy","pdf",35675,"English","# Condolence Call Activation and Purpose\n## Opening and Condolence Message\n## Bereavement Support and Options\n## Post-Call Follow-Up Steps","[{\"question\":\"When is this hospice condolence call script used?\",\"answer\":\"It is activated when the patient dies within hours or 1–2 days of admission before IDT team members have an opportunity to make a visit.\"},{\"question\":\"What does the volunteer tell the bereaved family during the call?\",\"answer\":\"The volunteer extends condolences, acknowledges the time of the death, explains the bereavement counselor role, and informs the family about support availability and upcoming mailed information.\"},{\"question\":\"What options are offered for follow-up with a bereavement counselor?\",\"answer\":\"The script asks whether the family would prefer a counselor call rather than waiting for the letter, and it can provide counselor contact numbers.\"},{\"question\":\"What should happen after the call?\",\"answer\":\"The volunteer should complete the Volunteer Visit Report Form and mail it to the Volunteer Manager, and contact the bereavement counselor promptly if complicated bereavement indicators are observed.\"}]","Volunteer Training Bereavement Condolence Call Script - Thompson | PDF",1789560007]